Term
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Definition
| an expressed stuggle between at least two people who perceive the situation differently and are experiencing interference from the other person in achieving goals |
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Definition
| an individual who conceals his or her own feelings |
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Term
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Definition
| a fault-finder, a dictator, and a boss |
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Term
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Definition
| an individual who responds in an irrelevant way to what anyone else is saying or doing |
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Term
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Definition
| the emotional aspects of any conflict situation |
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Term
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Definition
| conflicting needs, preferences, values, and beliefs involved in a conflict situation |
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Term
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Definition
| avoiding or removing yourself from the conflicting situation by leaving, shutting up, placating, concealing your feelings, or postponing a confrontation until a better time |
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Definition
| response to conflicting situations that involves being passive and removing yourself from the conflict |
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Term
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Definition
| an individual who behaves passively in a conflicting situation |
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Term
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Definition
| calmly repeating your assertive message without getting sidetracked by irrelevant issues |
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Term
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Definition
| an aggressive technique of resolving conflict, characterized by moving against another with the intent to hurt |
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Term
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Definition
| a behavior pattern of veing very correct and logical, with no semblance of any feeling showing |
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Term
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Definition
| moving against another with an intent to hurt |
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Term
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Definition
| being aggressive and responding to conflicting situations with the intent to hurt |
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Term
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Definition
| responding to conflicting situations by moving toward your opposition until you are either closer together or on the same side |
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Term
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Definition
| response to conflicting situations that involves standing up for yourself, expressing your true feelings, and not letting others take advantage of you; however, assertiveness involves being considerate of others' feelings |
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Term
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Definition
| messages that describe the speaker's position without evaluating others |
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Term
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Definition
| an approach to conflict resolution whereby one person gets his or her way, and the other does not |
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Term
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Definition
| an approach to conflict resolution whereby conflicts are resolved with no one winning and no one losing. both win because the solution must be acceptable to both |
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Term
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Definition
| an approach to conflict resolution whereby neither party is happy with the outcome |
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Term
| collaborative problem solving |
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Definition
| the win-win approach to conflict resolution whereby conflicts are resolved with no one winning and no one losing. both win because the situation must be acceptable to both. |
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Term
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Definition
| those cultures which value self-restraint, avoid confrontation, rely heavily on nonverbal systems, and give a great deal of meaning to the relationships between communicators. examples are the Japanese, Chinese, Asian, and Latin American cultures. |
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Term
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Definition
| those cultures which use more explicit language, are more direct in their meanings, rely less on nonverbal systems, and stress goals and outcomes more than relationships. examples are the German, Swiss, American, and English cultures. |
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Term
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Definition
| in conflict resolution, this type is honest, straightforward, and assertive |
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