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Definition
| a process involving three parts: 1) a sender of the message, 2) a receiver of the message, and 3) the content of the message |
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| parts of a communication transaction |
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| six steps commonly referred to as the idea, encoding, transmission, receiving, decoding, and understanding |
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| the process in which a receiver attaches meaning to a message |
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| the science of study of nonverbal communication |
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| to accept as fact without any evidence of proof |
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| phrases when combined with different mood levels that can cause an individual to verbally react in inappropriate ways |
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| a situation in which the emotional, feeling, and irrational characteristics of a person are communicated |
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| a situation in which the rational, thinking, logical part of a person is communicated |
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| the physiological sensory process by which auditory sensations are received by the ears and transmitted into the brain |
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| brief indicators to the speaker indicating that the receiver is still listening |
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| entering a conversation or situation with a special interest in mind, a grudge that we are wanting to bring into the open, or even a "chip on our own shoulder" |
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| includes such elements in the physical environment as temperature, a show on television, music on a stereo, loud traffic, or any other external event or distracting influences |
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| an exchange of information in which the receiver deliberately provides feedback to a sender |
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| messages expressed by other than linguistic means |
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Definition
| the study of the meaning and changes of meaning in words |
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Definition
| such things as the selection of words, tone and pitch of voice, nonverbal method, or even types of supportive materials |
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| communication in which a receiver provides no feedback to a sender |
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Definition
| things that stop, block, prevent, or hinder the communication process |
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Definition
| the expression of words; language |
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Definition
| a situation in which the nonverbal message contradicts the verbal message |
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Definition
| nonlinguistic means of vocal expression: tone, rate, pitch, and so on |
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Term
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Definition
| one of Hall's four distance zones ranging from skin contact to 18 inches |
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Definition
| one of Hall's four distance zones, ranging from 18 inches to 4 feet |
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Definition
| this means being honest and open about one's feelings, needs, and ideas - being what one really is without front or facade |
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Definition
| a response that shows that the receiver is making a judgment about the motive, personality, or reasoning of the sender |
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Definition
| one of Hall's four distance zones, ranging from 4 feet to 12 feet |
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Term
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Definition
| one of Hall's four distance zones, ranging outward from 12 feet |
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Definition
| an intellectual and emotional process that integrates physical, emotional, and intellectual inputs in a search for meaning and understanding |
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| internal psychological filter |
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Definition
| a filter through which all information received is processed. consists of prejudices, past experiences, hopes, and anxietiess |
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Definition
| includes such things as a headache, lack of sleep, daydreaming, preoccupation with other problems, or even a preconceived idea that the message is going to be unimportant or uninteresting |
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Definition
| a response that indicates that the receiver wants to probe the sender for additonal information and to discuss the issue further |
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Term
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Definition
| questions that often result in yes, no, or a very short response |
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Term
| listening with the third ear |
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Definition
| listening to what is said between the lines and without words, what is expressed soundlessly, and what the speaker feels and thinks |
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Definition
| starting the essence of the other person's spoken words in your own words |
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Definition
| an active process in which you try to learn all you can about another person rather than having only a superficial awareness |
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Definition
| a response in which the receiver tries to tell the sender what his or her problem really is and how the sender really feels about the situation |
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| short responses inviting the other person to share his/her ideas, judgments, or feelings |
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Definition
| the process of putting thoughts into symbols-most commonly words |
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Definition
| the process by which the sender clarifies how his or message is being received and interpreted |
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| the medium through which a message passes from sender to receiver |
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| responding to others by offering a solution |
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| a response that shows the receiver's intent is to reassure, comfort, or minimize the intense feelings of the sender |
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Definition
| this response indicates that the receiver is seeking to fully understand what the sender is actually saying. this is the most effective way of responding to others and requires the skills of active listening, sometimes referred to as empathetic listening |
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Definition
| questions that provide space for the speaker to explore his or her thoughts |
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Definition
| seeing the expressed idea or problem from the speaker's point of view |
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Definition
| one of the four levels of general listening, better known as not really listening at all |
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| pretending while listening |
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Definition
| one of the four levels of normal listening. some examples are "yeah, uh-huh, right" |
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Term
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Definition
| one of the four levels of normal listening, known as hearing only certain parts of the conversation |
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Term
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Definition
| one of the four levels of normal listening, paying attention and focusing energy on the words that are being said |
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Term
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Definition
| the fifth level, known as the highest form of listening to others; listening with the intent to understand |
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Definition
| to repeat exactly the speaker's words |
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Definition
| paraphrasing the essence of the speaker's content and mirroring back to the speaker the emotions which he/she is communicating |
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Definition
| messages creating a feeling of blame and accusation |
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Definition
| an involuntary feeling-the passive experience of sharing another person's fear, grief, anger, or joy |
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