Term
|
Definition
| Discrimination on grounds of age |
|
|
Term
|
Definition
| A behavioral style in which a person attempts to be the dominant force in an interaction |
|
|
Term
|
Definition
| A behavioral style in which a person stands up for his or her own rights and feelings without violating the rights and feelings of others |
|
|
Term
|
Definition
| Assertive skill wherein a person repeats his or her stand over and over again |
|
|
Term
|
Definition
| The process of transmitting feelings, images, and ideas from the mind of one person to the mind of another person for the purpose of obtaining a response |
|
|
Term
|
Definition
| Emotional disturbance; people's striving for their own preferred outcome, which, if attained, prevents others from achieving their preferred outcome |
|
|
Term
|
Definition
| A set of values, beliefs, and traditions that are held by a specific social group |
|
|
Term
|
Definition
| Factors such as age, gender, race, socioeconomic status, etc. |
|
|
Term
| Culturally Sensitive Care |
|
Definition
| Care that involves understanding and being sensitive to a patient's cultural background |
|
|
Term
|
Definition
| The process of translating symbols received from the sender to determine the message |
|
|
Term
|
Definition
| Discrimination based on social/economic class |
|
|
Term
|
Definition
| Translating mental images, feelings, and ideas into symbols to communicate them to the receiver |
|
|
Term
|
Definition
| A person's need for self-respect and for the respect of others |
|
|
Term
|
Definition
| The inability to accept other cultures, or an assumption of cultural superiority |
|
|
Term
|
Definition
|
|
Term
|
Definition
| Assertive skill in which a person responds to a criticism by making noncommittal statements that cannot be argued against |
|
|
Term
|
Definition
| A person's need to have affectionate relationships with people and to have a place in a group |
|
|
Term
|
Definition
| Images, feelings, and ideas transmitted from one person to another |
|
|
Term
|
Definition
| An assertive skill in which a person verbally accepts having made an error without letting it reflect on his or her worth as a human being |
|
|
Term
|
Definition
| An assertive skill in which a person requests further clarification of a criticism to get to the real issue |
|
|
Term
|
Definition
| A behavioral style in which a person requests further clarification of a criticism to get to the real issue |
|
|
Term
|
Definition
| Communication that is not written or spoken but creates a message between two or more people by use of eye contact, body language, or symbolic and facial expression |
|
|
Term
|
Definition
| Repeating a message in your own words to clarify meaning |
|
|
Term
|
Definition
| A person's physical needs, such as the need for food and water |
|
|
Term
|
Definition
| The person receiving the message |
|
|
Term
|
Definition
| The need to maximize one's potential |
|
|
Term
|
Definition
| Confidence and respect for oneself |
|
|
Term
|
Definition
| The person transmitting the message |
|
|
Term
|
Definition
| The assumption that all members of a culture or ethnic group act alike (generalizations that may be inaccurate) |
|
|
Term
|
Definition
| Subgroups within a culture; people with a distinct identity but who have certain ethnic, occupational, or physical characteristics found in a larger culture |
|
|
Term
|
Definition
| The use of language or the actual words spoken |
|
|
Term
|
Definition
| Dealing with a conflict in such a way that the solution is satisfactory to all parties |
|
|
