Term
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Definition
•The process by which information is transmitted and understood between two or more people •Transmitting the sender’s intended meaning (not just symbols) is the essence of good communication |
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Term
| Communication Process Model |
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Definition
Sender (forms message, encode message) Noise Receiver (Receive encoded message, decode, form feedback, encode feedback) Noise Sender (Receive feedback, decode feedback) |
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Term
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Definition
1.Preferred medium for coordinating work 2.Tends to increase communication volume 3.Significantly alters communication flow –Less face-to-face/telephone –More upward communication 4.Reduces some selective attention biases |
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Term
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Definition
1.Communicates emotions poorly 2.Impersonal medium –reduces politeness and respect (flaming) 3.Inefficient for ambiguous, complex, novel situations 4.Increases information overload |
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Term
| Other Electronic Communication |
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Definition
Instant Messaging Blogging |
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Term
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Definition
§Actions, facial gestures, voice intonation, silence, etc. §Transmits most info in face-to-face meetings §Influences meaning of verbal and written symbols §Less rule bound than verbal communication §Important part of emotional labor §Automatic and unconscious |
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Term
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Definition
•The automatic process of sharing another person’s emotions by mimicking their facial expressions and other nonverbal behavior |
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Term
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Definition
1.Provides continuous feedback to speaker 2.Increases emotional understanding of the other person’s experience 3.Communicates a collective sentiment -- sharing the experience |
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Term
| Hierarchy of Media Richness |
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Definition
Lowest to highest: Financial Statements, Newsletters, Weblogs, Email, Instant Messaging, Telephone, Video conference, Fact to Face |
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Term
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Definition
| Perceptions, Filtering, Language (jargon, ambiguity), Information, Overload |
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Term
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Definition
1. Increase information processing capacity 2. Reduce information load |
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Term
| Cross-Cultural Communication |
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Definition
•Verbal differences –Language •Nonverbal differences –Voice intonation –Interpreting nonverbal meaning –Importance of verbal versus nonverbal –Silence and conversational overlaps |
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Term
| Gender communicaiton Differences |
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Definition
Men: Report talk, gives advice quickly and directly, conversations are negotiations of status, less sensitive to nonverbal cues Women: Rapport talk, Gives advice indirectly and reluctantly, conversations and bonding events, more sensitive to nonverbal cues |
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Term
| Getting your Message Across |
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Definition
| Empathize, Repeat the message, use timing effectively, be descriptive |
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Term
| Active Listening Process and Strategies |
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Definition
Sensing (postpone evaluation, avoid interruptions, maintain interest) Responding (show interest, clarify the message) Evaluation (Empathize, Organize information) |
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Term
| Communication in Hierarchies |
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Definition
1.Work space design 2.E-zines, blogs, wikis 3.Employee surveys 4.Direct communication with management (management by walking around) 5.The grapevine |
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