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        | A study of what people think, feel, and do in and around organizations.  |  | 
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        | a)      Motivation, ability, role perceptions, situational factors. |  | 
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        | organizational citizenship behavior |  | Definition 
 
        | behaves in a way that extends beyond her normal job duties |  | 
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        | A situation wherein 2 or more entities have similar value systems |  | 
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        | a)      A personality trait that characterized people who are careful, dependable, and self-disciplined.  |  | 
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        | personality trait referrign to the extent to which people believe events are within their control |  | 
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        | process of filtering information received by our senses |  | 
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        | a)      Groups of people who work interdependently towards some purpose. |  | 
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        | a)      Explains learning in terms of the antecedents and consequences of behavior. |  | 
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        | cluster of beliefts, assessed feelings, and behavioral intentions toward an object |  | 
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        | a)      A person’s evaluation of his or her job and work context.  |  | 
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        | motivation theory based on teh idea that work effort is directed toward behaviors that people believe will lead to desired outcomes |  | 
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        | triple bottom line philosophy |  | Definition 
 
        | companies should try to support the economic, social, and environmental spheres of sustainability. |  | 
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        | a)      The fairness of the procedures used to decide the distribution of the resources.  |  | 
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        | Psychological, behavioral, and physiological episodes experienced toward an object, person, or event that create a state of readiness |  | 
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        | The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others |  | 
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        | a helping relationship typically provided by external consultants to improve the client’s goal achievement and personal satisfaction at work |  | 
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        | the perceived fairness in outcomes we receive relative to our contributions and the outcomes and contributions of others |  | 
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        | Self Awareness, Social Awareness, Self-Management, Relationship Management |  | 
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