Term
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Definition
| side of the road, bus, taxi, park bench, bus stop, etc |
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Term
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Definition
| picked up a flyer from office or hospital |
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Term
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Definition
| number is on an event calendar |
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Term
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Definition
| received the info from co-worker or boss |
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Term
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Definition
| when literature is received in the mail |
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Term
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Definition
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Term
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Definition
| when an employee of the facility calls for a referral |
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Term
| Event/lecture/screening/class |
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Definition
| received the number at a health fair, event, lecture, screening, or class; not printed material |
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Term
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Definition
| when a friend or relative recommends the number |
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Term
| Hospital Emergency Room/Department |
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Definition
| when the ER gives the number |
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Term
| Hospital Operator/Switchboard |
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Definition
| When the caller is transferred from operator or switchboard |
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Term
| Hospital Referral from Other Department |
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Definition
| caller received the number from a hospital department that is not the ER or operator |
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Term
| Hospital Hospital reputation |
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Definition
| caller mentions awareness of the facility or says they always use the number |
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Term
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Definition
| referred by insurance (website or rep) |
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Term
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Definition
| found the number while on the internet or checking email |
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Term
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Definition
| sees ad/article in magazine |
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Term
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Definition
| found number in the "welcome to the neighborhood" kit |
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Term
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Definition
| found number in hospital newsletter |
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Term
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Definition
| saw ad or article in the newspaper |
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Term
| Not Applicable Callback/Outbound Call |
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Definition
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Term
| Not Applicable Caller Hung Up |
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Definition
| caller hung up before the question could be asked |
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Term
| Not Applicable Research Call Only |
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Definition
| whenever researching the previous caller history |
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Term
| Not Applicable Transferred to Bilingual Advisor |
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Definition
| transferred the call to Spanish |
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Term
| Not Applicable Wrong Number |
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Definition
| caller called the wrong number |
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Term
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Definition
| heard about the number while on hold |
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Term
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Definition
caller received the number from doctor or nurse
dr office calling for the patient |
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Term
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Definition
| free item with name and number on it |
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Term
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Definition
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Term
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Definition
| caller refers to unfinished business from previous call |
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Term
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Definition
| given number by a person at the school |
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Term
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Definition
| refers to an ad on television |
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Term
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Definition
| saw an advertisement while at the movies or local theater |
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Term
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Definition
| found the number in the phone book |
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