Bucket Check

The night auditor's check of room rate postings on guest folios against the housekeeping department's report of occupied rooms and the registration card in the file.

This ensures that rates have been posted for all occupied tooms and helps reduce the occupancy errors caused when front desk agents do not properly complete check-in and check-out procedures.

Control Folio

An automated front office system internal accounting file that supports account postings by department during a system update routine.

Daily Transcript

A detailed report of all guest accounts.

Indicates each charge transaction affection a guest account for the day.

Used as a worksheet to detect posting errors.

End Of Day

An arbitrary stopping point for the buisness day.

Front Office Auditor

An employee who:

• Checks the accuracy of front office accounting records
• Compiles a daily summary of hotel financial data as a part of the front office audit

Part of the Accounting Division.

High Balance Report

A report that identifies guests who are approching an account credit limit.

Prepared by the front office auditor.

In Balance

A term describing the state of accounts when the totals of debit amounts and credit amounts are equal.

Night Audit

(Front Office Audit)

A daily comparison of guest accounts (and active non-guest accounts) with revenue center transaction information.

Out Of Balance

A term used to describe the state of accounts when the totals of debit amounts and credit amounts do not equal.

Room Status Report

A repot that allows front desk agents to identify vacant and ready rooms.

Prepared as part of the front office audit.

Room Variance Report

A report listing any discrepancies between front desk and housekeeping room statuses.

Supplemental Transcript

A detailed report of all NON-GUEST ACCOUNTS.

Indicates: Each charge transaction that affected a non-guest account that day

Used as: A worksheet to detect posting errors

System Update

A fully AUTOMIZED audit routine that accomplishes many of the same functions as a non-computerized front office audit.

Daily system updates enable:

• File reorganization
• System maintenace
• Report production
• Provide an end-of-day time frame

Trial Balance

The PROCESS OF BALANCING FRONT OFFICE ACCOUNTS with transaction information by department before the final balance is determined and the hotel day is closed.