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Hospitality Final Review
hospitality 1008
78
Other
Undergraduate 1
11/14/2011

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Cards

Term
Hub and Spoke System
Definition
when the airline uses certain cities as connecting centers for flights
Term
Direct Flight
Definition
this type of flight occurs when a flight makes a stop but the client does not have to change airplanes
Term
Connecting Flight
Definition
This type of flight requires the passengers to change planes
Term
Loads
Definition
this is the term for the percentage of seats that are actually sold on a flight
Term
ARC-Airline Reporting Corporation
Definition
regulate and distribution of domestic airline tickets
Term
online connection
Definition
all airlines are the same
Term
nonstop flight
Definition
no intermediate stops along the way
Term
offline connection
Definition
change in airline (one to another)
Term
wide body plane
Definition
has more than one aisle
Term
configuration
Definition
layout on seats in each row on an airplane
Term
Yield Management
Definition
adjusting price to demand, airlines attempt to predict which flights will be full or empty
Term
least expensive flights
Definition

-have restrictions

-bought on a roundtrip basis

-same airline in both directions

-advanced purchase

-minimum stay

-penalities for changing or cancelling

Term
discounted airfare for certain groups
Definition

-military

-travel agent

-flight attendant

-children under 2

-senior citizens

Term
Frequent Flyer Program
Definition
build loyalty to the airline 
Term
overbooking
Definition
when airlines sell more seats than available
Term
government deregulation
Definition
this happened in 1978 wherby the US no longer controls the pricing and scheduling of domestic flights
Term
consolidators
Definition
companies that negotiate with airlines to sell unsold seats at bargain rates "bucket shops"
Term
visas
Definition
endorsements or stamps placed in a passport
Term
club service
Definition
1st class service on trains
Term
Rental Car Rates 
Definition

-time plus mileage

-time w. mileage cap

-time plus inlimited mileage

Term
Rental Car Rates by time
Definition

-based on 24 hr periods

-daily ex. $30 a day

-weekly

-weekend

Term
Collision Damage Waiver (CDW)
Definition
protects the car
Term
Personal Accident Insurance
Definition
protects the people
Term
Loss Damage Waiver LDW
Definition
incase of theft 
Term
travel agent
Definition
middle person wgo acts as travel counsler and works on commission
Term
Tour Operator
Definition
package vacations together, promote trips they plan and organize
Term
Vacation/ Leisure agent
Definition
deals with public, requires product knowledge
Term
corporate travel agent
Definition
deals mostly with business travelers 
Term
tour escort
Definition
with group to ensure everything runs smoothly
Term
tour guide 
Definition
points out sights
Term
escorted tour
Definition
group travel together w/ escort throughout trip
Term
hosted tour
Definition
host is not with you at all times, group travels independently(together)
Term
independent tour
Definition
no group-no guide, least structured
Term

custom designed tours

 

Definition
Foreign Independent Tour(FIT) trip put together to satisfy client's exact needs
Term
franchsing
Definition
concept that allows a company to expand quickly by allowing qualified people to use the system, marketing and purchasing power of the franchiser
Term
management contract
Definition
written agreement btw an owner and operator to assume full responsibility for operating and managing the property
Term
vacation ownership
Definition
also known as a time share, offers consumers the opportunity to purchase a fully furnished vacation accomodation in a variety of forms
Term
Benefits to Franchising
Definition

-standard set of plans

-national advertising

-central reservation system

-listing in franchisor's directory

-participation in volume discounts

Term

what effects the price of a room?

 

 

Definition

-location of room

-location of lodging-most important factor

-room size and furnishing

Term
rack-rate
Definition
regular posted or "off the street" rate-no discounts, highest price
Term
run of the house rate
Definition
pay one of the least expensive rates-do not know room usually given best room available upon check in
Term
adjoining rooms
Definition
next to eachother but no common door
Term
connecting rooms
Definition
next to eachother connected by a door
Term
corporate rate
Definition
sometimes offered to all business clients, sometimes only listed to corporations
Term
negotiated corporate rate
Definition
negotiated with the company wants to be the preferred hotel for the company
Term
hold time
Definition
deadline for holding a room w/o payment
Term
guaranteed for late arrival
Definition
when client is planning to arrive after hold time-held with a credit card
Term
star service guide
Definition
best-no one advertises, critique your hotel unannounced
Term
hub or nerve center
Definition
front desk area, check in guests
Term
Night Auditor
Definition
posts charges, closes the books on a daily basis 
Term
Property Management System
Definition
help hotels to accept, store and retrieve guest reservations, guest history, requests and billing
Term
chief purser
Definition
part of hotel operations and department in charge of everything but deck and engine 
Term
cruise director
Definition
responsible for all on-board entertainment
Term
deck plan
Definition
diagram that shows location of cabins and public rooms/spaces
Term
berth
Definition
bed on a cruise ship
Term
flag of convenience
Definition
when shipping companies register under a foreign flag
Term
per diem
Definition
divide the price of the cruise by day
Term
repositioning
Definition
moving the ship from one general cruising area to another
Term
gross registered tonnage
Definition
size of ship
Term
space ratio
Definition
spaciousness, divide tonnage by passengers
Term
tenders
Definition
small boats that take clients from ship to port
Term
wine
Definition
the fermented juice of grapes
Term
champagne/sparkling wines
Definition
goes through a second fermentation in the bottle itself
Term
beer
Definition
brewed from water, malt, yeast and hops, the brewing process begins w. water, yeast is the fermenting agent
Term
Not-For-Profit Umbrella
Definition
organization that represents an urban area that tries to solicit business, or pleasure seeking visitors: Convention & Visitors Bureau
Term
Las Vegas
Definition
top convention city
Term
Destination Management Organization
Definition
service organizations within the visitor industry that offer a host of programs and services to meet clients needs
Term
MICE
Definition
meetings, incentive travel, conventions and exhibitions
Term
(SMERF)
Definition
social, military,education, religious and fraternal groups
Term
incentive meetings
Definition
if they sell a certain amount they will be rewarded $$ or trip
Term
Event Planner
Definition
person in charge of coordinating all the gathering, meetings, etc. that combine to make an event
Term
Darden's Restaurants
Definition
Red Lobster, Olive Garden, Lonhorn, Bahama  Breeze, Capital Grille, Seasons 52
Term
Russian Serving Style
Definition
food is cooked in the kitchen, presented and served to guests with spoon and fork
Term
French Serving Style
Definition
formal food presented and then completed on a gueridion table with a gas burner on table
Term
American Serving Style
Definition
food is served on plates and carried out from the kitchen
Term
Labor Cost Control
Definition
highest cost in operating a restaurant, range from about 24% to 30% of total sales
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