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Hospitality and Tourism Terms
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111
Other
Undergraduate 4
01/25/2012

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Cards

Term

ADR (Rate) Index/ARI (Average Rate Index)

Definition

The ADR Index measures a hotel’s ADR performance relative to an aggregated grouping of hotels (e.g., competitive set, market, submarket/tract). An ADR Index of 100 equals fair share of ADR, compared to the aggregated group of hotels. An ADR Index greater than 100 represents more than a fair share of the aggregated group’s ADR performance. Conversely, an ADR Index below 100 reflects less than a fair share of the aggregated group’s ADR performance. 

To calculate an ADR Index:

(Hotel ADR / Aggregated group of hotels’ ADR) x 100 = ADR Index

Fair share can be thought of as the subject hotel’s “piece of the pie” in the market. For example, if the subject hotel’s ADR is $50 and the ADR of its competitive set is $50, the subject hotel’s index would total 100. If the subject hotel’s ADR totaled $60, its index would be 120, indicating the hotel has captured more than its fair share. If the subject hotel’s ADR totaled $40, its index would be 80, indicating the hotel has captured less than its fair share.

 

Term
APR
Definition
The average published rate (APR) is measured by averaging the range of published room rates for various room sizes (single, double, etc.) during different times of the year. When hotels in our Census Database do not report data to us, an estimate of actual Average Daily Rate (ADR) is derived using published rates.
Term

Census

Definition
The total number of hotels and rooms in our database in a particular segment.
Term
Chain Scales
Definition
Chain scale segments are a method by which branded hotels are grouped based on the actual average room rates. Independent hotels, regardless of their average room rates, are included as a separate chain scale category. The chain scale segments are:

Luxury Chains
Upper Upscale Chains
Upscale Chains
Upper Midscale Chains
Midscale Chains
Economy Chains
Independents
Term

Collapsed Submarket Class

Definition
This designation is similar to market class with the following exceptions: Luxury and Upper Upscale are collapsed to form a single class (Luxury and Upper Upscale). Upscale and Mid with F&B are collapsed to form a single class (Upscale and Mid w/ F&B). Mid without F&B and Economy are collapsed to form a single class (Mid w/o FB and Economy). The submarket classes are:

Luxury and Upper Upscale
Upscale and Upper Midscale
Midscale and Economy
Term
Company Types
Definition

1. Owner Company

2. Management Company

3. Franchise Company

4. Asset Manager

5. Membership Company

6. Referral Company

7. Architect

8. Developer

9.REIT (Real Estate Investment Trust)

 

Term
Owner Company
Definition
A company which primarily owns rather than franchises or manages lodging properties. To be coded as “the” owner in the STR database a company must have majority (51% or more) ownership in the property.
Term
Management Company
Definition

A company that manages hotels for owners typically in return for fees and/or a share of revenues.  A management company may or may not have any of its own funds invested in a hotel that it manages.
Term
Franchise Company
Definition
A group of independently-owned operations which have been issued a contract to use a specific name and logo, purchased for an annual fee plus “royalties” usually based on a percentage of sales.  Members share such benefits as brand-name identity, corporate image advertising, centralized reservation systems, corporate training programs, and volume purchasing.
Term
Asset Manager
Definition
Hotel asset management is the fiduciary responsibility of managing the lodging investment to meet the specific objectives of ownership. The asset manager’s role in building value is analyzed at both the portfolio and property levels.
Term
Membership Company
Definition
A company whereby independently owned and operated lodging properties operate under a single membership affiliation while taking advantage of a global reservations system, marketing, advertising, purchasing, training and quality standards.  There are usually fewer constraints than a traditional franchise company and each member has a voice in the operation of the company.
Term
Referral Company
Definition
A group of independently owned, non-affiliated properties who have banded together primarily to recommend and refer business. This type of connection typically does not carry the same involvement and standardized requirements as a membership or franchise company.
Term
Architect
Definition
The company responsible for the design, planning and construction supervision of a hotel project. The architect typically works very closely with the owner and development company to ensure correct design standards. An architect may or may not be involved with the smallest of design details such as landscaping, furnishings, and other accoutrements.
Term
Developer
Definition
A company which prepares the site and builds for commercial use as a lodging facility.
Term
REIT
Definition
A corporation or trust that uses the pooled capital of many investors to purchase and manage income property and/or mortgage loans. Typically they distribute the majority of earnings directly to shareholders as dividends without taxation at the corporate level.
Term

Competitive Set

Definition
A competitive set consists of a group of hotels by which a property can compare itself to the group’s aggregate performance. There must be a minimum of three hotels in any competitive set and a minimum of four hotels in Europe, excluding the subject hotel. To protect proprietary data, a single hotel or brand can not exceed 40% of the competitive set for North American hotels and 50% for hotels outside of North America. A single hotel company (i.e. Marriott brands, Choice brands, etc.) may only comprise 60 percent of the competitive set room supply.
Term

Contract Rooms

Definition
Contract rooms are occupied at rates stipulated by contracts – such as for airline crews and permanent guests. Room allotments that do not require guaranteed use or payment should not be classified as contract. Rooms sold under such allotments should be classified as transient. (This type of data is seen in the Segmentation portion of our reports.)
Term

Extended Stay

Definition
Extended Stay hotels focus on attracting hotel guests for extended periods of time. These hotels quote weekly rates.
Term

Food & Beverage (F&B) Revenue

Definition
Revenues derived from the sale of food (including coffee, milk, tea and soft drinks), beverages (including, beer, wine and liquors), banquet beverages and other F&B sources. Other F&B sources include meeting room rentals, audio-visual equipment rentals, cover or service charges or other revenues within the food and beverage department (includes banquet services charges).
Term

Full-Service Hotel

Definition
Full-service hotels are generally mid-price, upscale or luxury hotels with a restaurant, lounge facilities and meeting space as well as minimum service levels often including bell service and room service. These hotels report food and beverage revenue.
Term

Group Rooms

Definition
Group rooms are sold simultaneously in blocks of a minimum of ten rooms or more (e.g. group tours, domestic and international groups, association, convention and corporate groups). (This type of data is seen in the Segmentation portion of our reports.)
Term

Hotel Types

Definition
Hotel classifications are driven primarily by building structure and secondarily by service level. Chain management has provided us with hotel type classifications for a significant number of locations.
Term
What are the 11 types of Hotels?
Definition

1. All-Suite

2. Boutique

3. Conference

4. Convention

5. Destination Resorts

6. Gaming/Casino

7. Golf

8.Hotel/Motel

9. Ski

10. Spa

11. Waterpark

Term
All-Suite
Definition
All guest rental units consist of one or more bedrooms and may include a separate living area. Many suites contain kitchenettes or mini-refrigerators. Suite hotels often have no integrated dining facilities available; however, many offer complimentary breakfast.
Term
Boutique
Definition
These are hotels that appeal to their guests because of their unusual amenity and room configurations. They are normally independent and smaller than 200 rooms with a high rack rate. However there are three chains whose hotels are automatically coded as “Boutique”: W Hotels (a Starwood brand), Kimpton Hotels and Joie de Vivre Hotels.
Term
Conference
Definition
Lodging hotels that place major focus on conference operations. Hotels must meet guidelines of the International Association of Conference Centers.
Term
Convention
Definition
Hotels with a minimum of 300 rooms and large meeting facilities (minimum of 20,000 Square feet) and not part of the Conference Center Group.
Term
Destination Resorts
Definition
Hotels that appeal to leisure and family vacation travelers, typically located in resort markets, and are considered a destination in and of themselves. Destination resorts provide guests with extensive amenities normally associated and oriented toward the vacation and/or family experience- such as: pools, golf, tennis, restaurants, spa facilities, beach, ski, casino, etc. These more exclusive hotels are typically larger, full-service, Luxury chains, Upper Upscale chains, or higher priced (ADR) independents.
Term
Gaming/Casino
Definition
Lodging hotels that place major focus on casino operations.
Term
Golf
Definition
Hotel must have a golf course on hotel to be considered. It is not sufficient if the hotel only has privileges on the course next door.
Term
Hotel/Motel
Definition
A standard hotel or motel operation.
Term
Ski
Definition
Guests have easy access to ski slopes.
Term
Spa
Definition
Hotel must have designated spa facility and offer treatments. Offering a sauna or hot tub/whirlpool would not qualify.
Term
Waterpark
Definition
An indoor or outdoor waterpark resort as a lodging establishment containing an aquatic facility with a minimum of 10,000 square feet of waterpark space and inclusive of amenities such as slides, tubes and a variety of water play features.
Term

Index

Definition
An index measures a hotel’s performance relative to an aggregated grouping of hotels (e.g., competitive set, market, submarket). We utilize indexes to measure performance in three key areas: Occupancy, ADR and RevPAR. 

An index of 100 means a hotel is capturing a fair share compared to the aggregated group of hotels. An index greater than 100 represents more than a fair share of the aggregated group’s performance. Conversely, an index below 100 reflects less than a fair share of the aggregated group’s performance. 

See Occupancy (Penetration) Index, ADR (Rate) Index and RevPAR (Yield) Index
Term

Limited-Service Hotel

Definition
Limited-service hotels have rooms-only operations, (i.e. without food and beverage service) or offer a bedroom and bathroom for the night, but very few other services and amenities. These hotels are often in the budget or economy group and do not report food and beverage revenue.
Term

Location Segment

Definition
Location segments are hotel classifications driven by physical location. Chain management has provided us with location classifications for a significant number of hotels.
Term
What are the 6 Location Segments?
Definition

1. Urban

2. Suburban

3. Airport

4. Interstate/motorway

5. Resort

6. Small Metro/Town

Term
Urban Location Segment
Definition
A densely populated area in a large metropolitan area. (e.g. Atlanta, Boston, San Francisco, London, Tokyo.).
Term
Suburban Location Segment
Definition
Suburbs of metropolitan markets. Examples are Sags Harbor and White Plains, New York, near New York City, USA and Croydon and Wimbledon near London, UK. Distance from center city varies based on population and market orientation.
Term
Airport Location Segment
Definition
Hotels in close proximity of an airport that primarily serve demand from airport traffic. Distance may vary.
Term
Interstate/Motorway Segmentation
Definition
Hotels in close proximity of major highways, motorways or other major roads whose primary source of business is through passerby travel. Hotels located in suburban areas have the suburban classification.
Term
Resort Segmentation
Definition
Any hotel located in a resort area or market where a significant source of business is derived from leisure/destination travel. Examples are: Orlando, Lake Tahoe, Daytona Beach, Hilton Head Island, Virginia Beach.
Term
Small Metro/Town Segmentation
Definition
Areas with either smaller population or limited services, in remote locations. Size can vary dependent on market orientation. Suburban locations do not exist in proximity to these areas. In North America, metropolitan small town areas are populated with less than 150,000 people.
Term

Market

Definition
In the U.S., a market is defined as a geographic area composed of a Metropolitan Statistical Area (i.e. Atlanta, GA), a group of Metropolitan Statistical Areas (i.e. South Central Pennsylvania) or a group of counties (i.e. Texas North). Outside the U.S., a market can be defined as a city, region or country with at least 30 participating hotels. A market must contain a sufficient number of hotels to permit further subdivision into submarket and price segments.
Term

Market Class

Definition
Class is an industry categorization which includes chain-affiliated and independent hotels. The class for a chain-affiliated hotel is the same as its chain scale (see chain scale). An independent hotel is assigned a class based on its ADR, relative to that of the chain-affiliated hotels in its geographic proximity.
Term
What are the 6 class segments?
Definition

1. Luxury

2. Upper-upscale

3. Upscale

4. Upper-midscale

5. Midscale

6. Economy

Term

Market Class Collapsed

Definition
If a single class segment is insufficient for reporting, classes are collapsed into the following segments: 

Luxury and Upper Upscale 
Upscale and Upper Midscale 
Midscale and Economy
Term
What are the 3 class segment classes that a market class collapses into if a single class segment is insufficient for reporting?
Definition

1. Luxury and Upper Upscale

2. Upscale and Upper Midscale

3. Midscale and Economy

Term

Market Price Segments (U.S. Only)

Definition
The five categories of a metro STR market which are defined by actual or estimated average room rate.
Term
What are the average room rates for Luxury rooms?
Definition
Top 15%
Term
What are the average room rates for Upscale rooms?
Definition
next 15% after Luxury Rooms
Term
What are the average room rates for Mid-Price rooms?
Definition
Middle 30%
Term
What are the average room rates for Economy rooms?
Definition
next 20% after Mid-Price
Term
What are the average rom rates for Budget rooms?
Definition
The lowest 20%
Term
What are teh 5 categories of a metro STR market from highest to lowest average room rates?
Definition

1. Luxury (top 15%)

2. Upscale (next 15%)

3. Mid-Price (middle 30%)

4. Economy (next 20%)

5. Budget (lowest 20%)

Term
What are the four price segement categories that form in a rural or non-metro STR market when the luxury and upscale segments collapse into the upscale?
Definition

1. Upscale (top 30%)

2. Mid-Price (next 30%)

3. Economy (next 20%)

4. Budget (lowest 20%)

Term
What are the average room rates for an Upscale room in a rural or non-metro STR market?
Definition
top 30%
Term
What are the average room rates for an Mid-Price room in a rural or non-metro STR market?
Definition
next 30% after Upscale
Term
What are the average room rates for an Economy room in a rural or non-metro STR market?
Definition
next 20% after Mid-Price
Term
What are the average room rates for an Budget room in a rural or non-metro STR market?
Definition
Lowest 20%
Term

Market Scale

Definition
Hotels located in the same market and classified in the same chain scale segment as the subject hotel are grouped with the subject hotel into one of seven Market Scale groups.
Term
What are the seven Market Scale groups?
Definition

1. Luxury

2. Upper Upscale

3. Upscale

4. Upper Midscale

5.Midscale

6. Economy

7. Independent

Term

Market Scale Collapsed

Definition
tels located in the same market and classified in the same chain scale segment as the subject hotel. There are two market scale (collapsed) groups:

Upscale (includes Luxury, Upper Upscale, Upscale and Independent)
Midscale/Economy (includes Upper Midscale, Midscale, and Economy)
Term
What is another name for a submarket?
Definition
Market Tract
Term
What is another name for a Submarket Scale?
Definition
Submarket Scale
Term

OCC (Penetration) Index/MPI (Market Penetration Index)

Definition
An index designed to measure a hotel's share of the segment's (comp set, market, tract, etc.) demand (demand = rooms sold). 

(Hotel Occupancy / Segment Occupancy) x 100 = Occupancy Index 

Fair share can be thought of as the subject hotel’s “piece of the pie” in the market. For example, if there are 1,000 rooms in the competitive set and the subject hotel has 100 rooms, the subject hotel’s fair share is 10.00 percent. If the subject hotel accounts for 10.00 percent of the room nights generated within the competitive set in a given time period, the subject hotel’s actual share equals its fair share, giving it an occupancy index of 100 percent.
Term

Occupancy (Occ)

Definition
Occupancy is the percentage of available rooms that were sold during a specified period of time. Occupancy is calculated by dividing the number of rooms sold by rooms available. 

Occupancy = Rooms Sold / Rooms Available
Term

Other Revenue

Definition
Includes all other revenue excluding room revenue and F&B revenue. 

Other Revenue = Total Revenue - (Room Revenue + F&B Revenue) 

(This type of data is seen in the Segmentation portion of STR reports.)
Term

Pipeline

Definition
Pipeline data details existing hotel supply and projected growth globally. Construction data is gathered from the major chains and management companies as well as TWR/Dodge Construction, tracking all stages of development.
Term
What are the 6 phases of pipeline?
Definition

1. Existing Supply

2. Recently Opened

3. In Construction

4. Final Planning

5. Planning

6. Pre-Planning

Term
What is the defintion of the existing supply phase?
Definition
All hotels opened and operating, including those opened in the last 12 months.
Term
What is the definition of recently opened phase?
Definition
Opened within the past 12 months
Term
What is the definition of In Construction phase?
Definition
Ground has been broken or the owner is finalizing bids on the prime (general) contract.
Term
What is the definition of final planning phase?
Definition
The project will go out for bids, or construction will start within 4 months.
Term
What is the definition of Planning phase?
Definition
An architect or engineer has been selected for the project and plans are underway. Initial approvals have usually been granted.
Term
What is the definition of pre-planning phase?
Definition
No architect has been selected.
Term

Price Tier (U.S. Only)

Definition
The three categories of a state, STR market or submarket which are defined by actual average daily room rate or average published rate.
Term
What are the 3 categories of Price Tier?
Definition

1. Upper Tier

2. Middle Tier

3. Lower Tier

Term
What are the room rates for upper, middle, and lower tiers?
Definition

1. Upper Tier (top 33%)

2. Middle Tier (middle 33%)

3. Lower Tier (lowest 33%)

Term
Rank
Definition
We utilize ranking to measure a hotel’s performance in three key areas: Occupancy, ADR and RevPAR. Hotel performance is ranked versus hotels in the competitive set. 

For example if you have Occupancy of 70.1% and a hotel in your comp set has 70.3% they would be ranked higher. 

Example: “2 of 6” ADR ranking means the subject hotel’s absolute ADR is the second highest of the six competitors.
Term
What are the 9 Regions that divide the U.S.?
Definition

1. New England

2. Middle Atlantic

3. South Atlantic

4. East North Central

5. East South Central

6. West North Central

7. West South Central

8. Mountain

9. Pacific

Term
What are the 6 states that make-up New England?
Definition

1. Maine

2. New Hampshire

3. Vermont

4. Massachusetts

5. Connecticut

6. Rhode Island

Term
What are the 3 states that make-up the Middle Atlantic?
Definition

1. New York

2. Pennsylvania

3. New Jersey

Term
What are the 8 states that make-up the South Atlantic?
Definition

1. Maryland

2. Delaware

3. West Virginia

4. Virginia

5. North Carolina

6. South Carolina

7. Georgia

8. Florida

Term
What are the 5 states that make-up the East North Central?
Definition

1. Michigan

2. Wisconsin

3. Illinois

4. Indiana

5. Ohio

Term
What are the 4 states that make-up East South Central?
Definition

1. Kentucky

2. Tennessee

3. Alabama

4. Mississippi

Term
What are the 7 states that make-up the West North Central?
Definition

1. Minnesota

2. North Dakota

3. South Dakota

4. Iowa

5. Nebraska

6. Missouri

7. Kansas

Term
What are the 4 states that make-up the West South Central?
Definition

1. Arkansas

2. Oklahoma

3. Texas

4. Louisiana

Term
What are the 8 states that make-up the Mountain region?
Definition

1. Montana

2. Idaho

3. Wyoming

4. Colorado

5. Utah

6. Nevada

7. Arizona

8. New Mexico

Term
What are the 5 states that make-up the Pacific region?
Definition

1. Alaska

2. Washington

3. Oregon

4. California

5. Hawaii

Term

RevPAR (Revenue Per Available Room)

Definition
Revenue per Available Room (RevPAR) is the total guest room revenue divided by the total number of available rooms. RevPAR differs from ADR because RevPAR is affected by the amount of unoccupied available rooms, while ADR shows only the average rate of rooms actually sold. 

Occupancy x ADR = RevPAR
Term

RevPAR (Yield) Index/RGI (Revenue Generated Index)

Definition
A RevPAR (Yield) Index measures a hotel’s fair market share of their segment’s (competitive set, market, submarket, etc.) revenue per available room. If a hotel is capturing its fair market share, the index will be 100; if capturing less than its fair market share, a hotel’s index will be less than 100; and if capturing more than its fair market share, a hotel’s index will be greater than 100. 

RevPAR Index is calculated: 
(Hotel RevPAR / Segment RevPAR) x 100 = RevPAR Index 

Fair share can be thought of as the subject hotel’s “piece of the pie” in the market. For example, if the subject hotel’s RevPAR is $50 and the RevPAR of its competitive set is $50, the subject hotel’s index would total 100. If the subject hotel’s RevPAR totaled $60, its index would be 120, which indicates that the subject hotel has captured more than its fair share. If the subject hotel’s RevPAR totaled $40, its index would be 80, which indicates that the subject hotel has captured less than its fair share.
Term

Room Revenue

Definition
Total room revenue generated from the sale or rental of rooms.
Term

 

Rooms Available (Room Supply)

Definition
The number of rooms in a hotel or set of hotels multiplied by the number of days in a specified time period. 

Example: 100 available rooms in subject hotel x 31 days in the month = Room Supply of 3,100 for the month
Term

Rooms Sold (Room Demand)

Definition
The number of rooms sold in a specified time period (excludes complimentary rooms).
Term

Sample

Definition
The number of hotels and rooms from which data is received.
Term

Seasonal Closure

Definition
When a property is closed for at least a month or longer around the same time each year. For example, ski lodge would be closed during the summer or a beach resort may be closed during the winter.
Term

Segmentation

Definition
Rooms sold and revenue data broken down by source of business (transient, group, contract) and source of revenue (room, F&B, other).
Term
Size
Definition

Based on physical room count of the hotel.

 

Term
Submarket
Definition
A geographic area which is a subset of a market. A market is made up of one or more submarkets.
Term

Submarket Class

Definition

 

This designation is similar to Market Class with the following exceptions: The Luxury and Upper Upscale Classes are collapsed to form a single class. The Upscale and  Upper Midscale classes are collapsed to form a single class. The Midscale F&B and Economy classes are collapsed to form a single class.

Term

Total Revenue (from Segmentation report only)

Definition
Revenue from all hotel operations, including rooms sold, F&B, parking, laundry, phone, miscellaneous, etc. (This type of data is seen in the Segmentation portion of our reports.)
Term

 

Transient Rooms

Definition
Transient rooms Include rooms occupied by those with reservations at rack, corporate, corporate negotiated, package, government, or foreign traveler rates. Also includes occupied rooms booked via third party web sites (exception: simultaneous bookings of ten or more rooms which should be defined as group). (This type of data is seen in the Segmentation portion of our reports.)
Term
How many World Regions are there and how many sub-continents?
Definition
4 World Regions and 15 sub-continents
Term
What are the 4 World Regions?
Definition

1. Americas

2. Asia Pacific

3. Europe

4. Middle East/Africa

Term
What are the 4 sub-continents that make up the Americas?
Definition

1. North America

2. South America

3. Central America

4. Caribbean

Term
What are the 5 sub-continents that make-up the Asia Pacific region?
Definition

1. Central & South Asia

2. Northeastern Asia

3. Southeastern Asia

4. Australia

5. Oceania

Term
What are the 4 sub-continents that make-up the Europe region?
Definition

1. Europe

2. Southern Europe

3. Eastern Europe

4. Western Europe

Term
What are the 3 sub-continents that make up the Middle East/Africa region?
Definition

1. Middle East

2. Northern Africa

3. Southern Africa

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