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Hopt 1001
FINAL
125
Other
Undergraduate 1
11/11/2009

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Cards

Term
ARC
Definition
Airline Reporting Corporation regulates and distribution of domestic tickets
Term
Charter
Definition
Flight reserved by a private group or tour oporator
Term
Load
Definition
Percantage of seats on a flight that are actually sold
Term
Code Sharing
Definition
When asmall ailine shares the code used by a larger better known airline
Term
Bulk Heads
Definition
Movable particions dividing the plane into compartments
Term
3 Classes of Business
Definition
First Class, Business, Coach
Term
Hubs
Definition
When airlines use certain cities as connecting centers
Term
Types of flights
Definition
•Non stop- no stops along the way
•Direct- (through) makes a stop but clients do not have to change planes
•Conecting flight- have to change planes
Term
Jorneys
Definition
•One way not coming back
•Round trip go and come back from same place
•Open jaw
Term
Pitch
Definition
front to rear spacing of seat rows
Term
Yeid Management
Definition
Adjusting price to demand
Term
Through Fare
Definition
Pricing a online connection
Term
Promotional Airfares (excursion airfares)
Definition
Least expensive
Term
Joint Fares
Definition
When two iries get together ahead of tie an yo are only chrgedonce but se two airlines
Term
Taxes US Domestic tax
Definition
% of Base fare added to flght
Term
Frequent flyer miles
Definition
Built loyalty to airlines
Term
Waitlist
Definition
If sace is not avalible clients can tname on a list
Term
Overboking
Definition
When arlines sell more seats hen areavalible
Term
Bumped
Definition
When a flight is overbooked and a confermed passanger can not get on a flight
Term
PNR
Definition
Passager Name record, Record in the cmputer
Term
Gov Control
Definition
Deregulation in 1978
Term
Inernational Tax
Definition
International tax is a flat rate.
Term
Travel Seasons
Definition
High, Shoulder, Low
Term
Consolidators
Definition
"bucket shops" compares and negotiates with airlines
Term
Passports
Definition
adult- valid or 10 yrs
child- valid for 5 yeas
Two photos
Proof of citzisenship
Proof of identity
$100
Term
Visa
Definition
Is an andorcment or stamp placed on a passport
Term
Amtrack
Definition
Private corporation that oporated iner city passanger service in the US
Term
Club Serice on Trains
Definition
1st class
Term
Rail
Definition
Book rail travel throuh Rail Europe
Term
EuroRail
Definition
good in most contries i uope not Breat Britin.............
Term
Brit Rail
Definition
........
Term
Requirementsfor renting a car in US
Definition
DMV reord
Credit card
Normay 25 year of age
Valid drivers licence
Term
CarRental Insurrance
Definition
CDW- proects the ra
PAI- Personal accident insrance
LDW- lost damage waiver in case of theft
Term
Travel Adgent, Tour Oporator, Wholesaler, Supplyers
Definition
Middle person, intermidian, dont own anything
Term
Bus
Definition
Motor coach is abus just fancy word
Term
Tour Escort
Definition
Does not point our sighs. jut to make sure everything runs smoothly
Term
Tour Guide
Definition
Pointsout spots
Term
Escrted Tour
Definition
MOst RIGID
travel together
Term
Hosted Tour
Definition
Differen hsts atdifferent spts
group travels indepndntly
host is repof campan
1/2 day of sighseeing
plans and arranges activities
Term
Inependent Tour
Definition
Fights
Hotel
and transfers
cheaper
Term
FIT
Definition
Forign Dometic Toursm, sadisfy clients needs
Term
DMO's
Definition
Destinatin Magagemet Company A service within organization within the vitior industry that offers a host of programs and services to met clients needs.
event planners
anything you need
Term
Tour Wholesalers
Definition
NTA
USTOA
Term
Gateways
Definition
Cities that serve as arrval or departure points for internatonal airlines
Term
IATA
Definition
International air transport Association
montor selling of international airline tickets
Term
Air Line Rate Desk
Definition
Department in the airlines that calculates long itenerarys
Term
NUCS
Definition
Flat curancy used to calculate international airfare
Term
Franchizing
Definition
Fee to use companys name
Term
Management Contract
Definition
One company owns a hotel and another oporates it.
Term
Time Share
Definition
Vacation Ownership
Term
Rac Rate
Definition
Off the streeet charge
most expensive
no discounts
Term
Run of the House Rate
Definition
Least expensive
Donot know what room till you arrive, normally you are upgraded upona arrival
Term
Modified American Plan
Definition
Breakfast and one other meal
Term
Europeans Meal Plan
Definition
No Meals!
Term
Continental Plan
Definition
Breakfast
Term
American Meal Plan
Definition
3 Meals
Term
Corporate Rate
Definition
Offereded to Business clients
agreeded to ahead of time
Term
Adjointing Rooms
Definition
Next to each other
No connecting door
Term
Connecting Room
Definition
Rooms with door in between
Term
Hold Time
Definition
Deadline for holding room before you are charged. 4-6pm
Term
Garenteed Late Arrival
Definition
When clients plan on arriving after hold time room can be held
credit card is charged if clients fail to cancel
Term
Overbooking
Definition
Hotels overbook to ensure full capasity
Term
Walking
Definition
If a client is over booked a hotel can just say Sorry or help them find alternative arrangements
Term
Best Hotel Guide Book
Definition
Star Service Guide
Term
What is the largest cruise line?
Definition
Carnival!
Term
Purser
Definition
Front Desk
Term
Chief Stewart
Definition
Directior of houskeeping
Term
Cruise Director
Definition
In charge of all activities and entertainment on the cruise
Term
Cabin
Definition
Bedrooms
Term
Bow
Definition
Front
Term
Stern
Definition
Back
Term
Fore
Definition
Front
Term
Port
Definition
Left
Term
Starburd
Definition
Right
Term
Aft
Definition
Rear
Term
Amid ship
Definition
Middle of the Ship
Term
If you are sea sick where should you stay?
Definition
Middle of the ship and down low
Term
Per Diem
Definition
Divide price of cruise by days and get per diem rate
Term
Repositioning Cruise
Definition
Change itinerary
caribian-alaska
Term
deck Plans
Definition
Diagram that shows location of places and rooms
Term
Inside Cabin
Definition
Pic of Window
Term
Outside Cabin
Definition
Window
Term
GTR
Definition
Gross Registered Tonnage
How you messure the size of the ship
Term
Sapce Ratio
Definition
Spaciousness
Term
1st dinner seating
Definition
6pm
Term
2nd Dinner Seating
Definition
8PM
Term
Tips
Definition
Waiter- $3.50 per perosn per day
Bus Boy -Half Waiter
Stewart- Same as bus boy
Term
Tenders
Definition
Small ship that takes you from the ship to a port
Term
CLIA
Definition
Cruise Line International Association
Moniter the sales of cruiseing
Term
As a society what % of our food dollar is spent away from hopme?
Definition
50%
Term
Most popular meal eaten out?
Definition
Lunch
Term
Most popular meal eaten out?
Definition
Lunch
Term
What is the fastest gorwing ethnic food market?
Definition
Mexican
Term
What corporation owns Red Lobster and Olive Garden?
Definition
Darden
Term
Front of the House
Definition
Has guest contact
Term
Guest Counts of Covers
Definition
# of guests patronizing the resturant over a given amount of time
Term
Russian Service
Definition
Family Style
Platters brough out
Serve you self
Term
French Service
Definition
Cook beside you
Term
American Service
Definition
Food brough out on plates
Term
FIFO First in First Out System
Definition
Newest items go in the back
Term
Conventiona dn Visitors Bureau
Definition
Main goal is to bring people and out side mone in not to make money.
Term
What is mostly held at convention centers?
Definition
Proffesional Trade shows
Term
Top Convention city
Definition
Las Vegas
Term
MICE
Definition
Meetings, Incentive travel, Convebntions, Exbitions
Term
SMERF Group
Definition
Social
Military
Educational
religious
Fraternity Groups
Term
Insentive Meetings
Definition
Trips are used as rewards
Term
Event Planners
Definition
Person in charge of all meetings ect......
Term
What is the 1st stage in event planning?
Definition
Research
Term
International Special Events Society ISES
Definition
CMP Certified Meeting Proffesional
Term
Scientific Management Theory?
Definition
Planning
Organization
Staffing
Leading
Controling
Term
Wine
Definition
Fermented juice of grapes
Term
What are wines named after in the US?
Definition
The types of grapes they use
Term
What goes through a 2nd ferementation in the bottle?
Definition
Champane
Term
Where does Champane come from?
Definition
The champane region of France
Term
White Wine
Definition
Poultry
Fish
Eggs
Term
Red Wine
Definition
Red Meats
Term
Is North Carolina a big wine Region?
Definition
NO!!!
Term
What does beer start with?
Definition
Water
Term
What is the Fermenting adgent in Beer?
Definition
Yeast
Term
Fermentation
Definition
Changing sugar to Alchol
Term
Proof
Definition
Alchols sugar content
Us two times the proof is the alchol content 20% is 40% proof
Term
Has the overal consumption of aclchol increased or decreased over the years?
Definition
Decreased
Term
A bar is liable when?
Definition
Serve a minor
Serves an intoxicated person
Term
Dram Shop Law
Definition
Makes oweners and oporators of drinking establishment liable for injuries of intoxicated persons
Term
Sedesco
Definition
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