Term
| If you, as a high school student, were asked by an interviewer for an example of your dependability what would you say? |
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Definition
| As a high school student an example of your dependability to a prospective employer might be that you are never absent from school and turn in your assignments on time |
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Term
| If a co-worker tells you, "I hate coming to the dentist." An empathetic response would be? |
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Definition
| "many people find dental work uncomfortable." |
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Term
| Getting enough sleep will what? |
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Definition
| getting enough sleep will improve mental alertness and improve your sleeping ability to deal with stress |
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Term
| My feet hurt after I work a 12 hour shift. What might I do to improve this problem? |
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Definition
| to keep your feet from hurting after standing all day you should get well fitting shoes with low heels and good support. |
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Term
| Give an example of something a health care e worker would do who is demonstrating self motivation. |
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Definition
| If you have self motivation you figure out what needs to be done and go ahead and do it |
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Term
| An elderly patient is loud and demanding, impatient and critical. Her so ask "i my mom causing trouble?" You respond by saying. "Your mother speaks her mind and know what he wants." Your response is an example of what personal characteristic? |
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Definition
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Term
| Before purchasing a new uniform for a new job, you should what? |
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Definition
| Check the facility' dress code |
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Term
| Regular exercise does what? |
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Definition
| maintains circulation and improves muscle tone |
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Term
| What i the policy of most health care facilities regarding employee alcohol and drug use? |
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Definition
| Most health care facilities are "smoke free?" |
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Term
| If you are working and have long hair what should you do? |
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Definition
| you should always pull your hair back to avoid patient cantact |
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Term
| why would you take your ring and pin it to the inside of your uniform |
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Definition
| wearing jewelry, such as rings may cause injury to a patient or be a mode of transmision for germ |
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Term
| what should i do to lose weight and improve my overall health? |
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Definition
| to improve your diet you should follow the food plate guide |
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Term
| what would be a dress code violation? |
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Definition
| nail polish,long nails inappropriate/incorrect uniform, wrong shoes, jewelry, excessive makeup, and bad hygine |
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Term
| what characteristics of personal appearance can be used to create a positive first impression |
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Definition
| well groomed with a natural appearance |
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Term
| all clinical uniforms should include |
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Definition
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Term
| If a patient is frightened, what behavior by the health care worker demonstrates listening skills? |
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Definition
| good listening skills include maintaining good eye contact and trying to understand what the other person is saying |
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Term
| A nurse is giving instructions to a parent who is holding a screaming baby. What should the nurse realize? |
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Definition
| Screaming children, the TV, or loud noises could interfere with communication |
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Term
| Adam walk into his patients' room and explains in a soft voice what is on hi food tray. Adam' patient is probably what? |
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Definition
| blind. if someone is blind you need to explain what you are doing, what food is on his tray , what you see that he cannot, etc... |
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Term
| Cassie 's patient is hearing impaired. what should she do when talking to him? |
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Definition
| if someone is hearing impaired you need to face him and speak clearly in short sentences |
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Term
| Kathryn sends an email asking Jake to work today. Jake replies that he will. using the communication model, Jake is the what? |
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Definition
| In the communication model the person talking is the sender and the person listening (or receiving an email) is the receiver |
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Term
| What is wrong with a nurse asking a 13 year old if she has been NPO since midnight? |
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Definition
| If you say have been NPO then the receiver may not understand the message because they may not know what NPO means |
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Term
| Mr. Ono looks down to the floor when the doctor talks to him. What communication barrier explains Mr.Ono lack of eye contact? |
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Definition
| This communication barrier is likely due to his culture |
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Term
| What form of non-verbal communication would convey caring to a patient? |
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Definition
| touching is a form of nonverbal communication that expresses caring to a patient |
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Term
| someone says "Hello and you mile back. Using the communication model what is feedback? |
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Definition
| the feedback is the mile you gave |
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Term
| jack tells Jill "I cannot stay in the hospital."Jill i not sure what he means. Jill should? |
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Definition
| you should ask him to explain |
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Term
| If I have the flu, what observation would a health care worker make? |
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Definition
| If a patient is sick you may observe with your sense of touch i.e. hot ,dry |
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Term
| A patient is frowning and tapping his fingers. What message is he sending? |
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Definition
| then they are sending the message they have lost their patience |
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Term
| In a patient's progress notes, what would a doctor record as a subjective observation? |
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Definition
| A subjective observation would be a patient's complaint...not something you can see as the provider |
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Term
| HIPPA Standards relates to ? |
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Definition
| HIPPA standards cover respect for the private information in medical records |
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Term
| Effective written communication should be in what? |
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Definition
| Effective written communication would include "patient c/o... |
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Term
| you notice others at your job getting praise and attention. what should you do to develop good interpersonal relationships on the job? |
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Definition
| if you feel that you co-workers get all the glory you should do the best you can in your job and be positive to develop good interpersonal relationship |
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Term
| you are a new director of a rescue quad. what would be a good statement that shows you understand professional leadership? |
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Definition
| professional leadership includes statements like "we will work together to do the best job for the hospital |
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Term
| Jessica is a nurse who complains about working with Rachael, as a nurse manager what should you do? |
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Definition
| you should help them solve their differences |
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Term
| you are a new pharmacy technician and you made three mistakes on your first day. what should you to the next day? |
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Definition
| the first day of any job is filled with many mistakes. The next day you should keep a positive attitude and listen to suggestions from your co-workers |
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Term
| Sara is a dentist who is very demanding to her staff. she ignores any suggestions. what type of leader is she? |
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Definition
| autocratic:a leader who tells people what to do, when to do it, and ignores other people's suggestions |
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Term
| how should females sit on a stage in front of an audience? |
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Definition
| when on a stage in front of an audience girls should sit with feet crossed,hands calm in lap,ad back shouldn't touch the chair but your back should be straght |
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Term
| a receptionist, physician,nurse and office manager is part of what team? |
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Definition
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Term
| all members of the health care team work together to... |
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Definition
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Term
| a good leader believes that the group will... |
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Definition
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Term
| a democratic leader is often described as a good... |
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Definition
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