Term
| Transactional Communication |
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Definition
| communicators exert mutual influence on each other such that the approachone participant takes suggests how the other might respond |
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Definition
| a process by which caregivers steer talk away from certain subjects |
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Definition
| treating someone as if they are inferior |
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Definition
| instances in which someone acts inappropriately toward one another |
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Term
| Disclosure Decision-Making Model (DD-MM) |
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Definition
| proposes that people decide whether to share information about health concerns based on three considerations |
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Term
| Collaborative Medical Communication |
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Definition
| participants' proactive desire to treat each other as peers who openly discuss health options and make mutually satisfying decisions |
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Term
| Model of Collaborative Interpretation (CI) |
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Definition
| proposes that health communication is most effectivewhen patients actualize the roles of decision makes and problem solvers and when caregivers function as counselors or friends who work alongside patients to help them achieve shared goals |
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Term
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Definition
| a conversation in which both people participate fully and equitably, each influencing the encounter in ways that make it a unique creation |
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Definition
| implies that things are static and predictable |
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Definition
| a process in which we continually make sense of changing circumstances because new information becomes available to us, our perceptive changes, circumstances trasnform, or the like |
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Term
| Motivational Interviewing (MI) |
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Definition
| a directive, client-centered counseling style for eliciting behavior change by helping clients to explore and resolve ambivalence |
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Term
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Definition
| respect for people's stories and the awareness that stroytelling unites both the teller and the listener in a unique and shared experience with profound implications for life and for healing |
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Definition
| a nonprofit organization that helps medical centers establish pleasing and empowering surroundings |
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Term
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Definition
| concerned with health and illness as they relate to everyday experiences |
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Term
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Definition
| actively seeking health information, comfortable talking about health concerns, and assertive about seeking care |
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Term
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Definition
| means that patients must (a) be made fully aware of known treatment risks, benefits and options; (b) be deemed capable of understanding such information and making a responsible judgement; and (c) be aware that they may refuse to participate or may cease treatment at any time |
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Definition
| a relatively enduring set of characteristics that define a person |
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Definition
| characterized by perceived membership in societal groups such as "teenagers," "Hispanic Americans," and "retired persons" |
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Definition
| a label that defines simultaneously the illness and our alignment toward it |
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Term
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Definition
| First stage in reaction to illnesses, people are determined not to let the illness stop them from being better than ever |
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Term
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Definition
| Second stage, in which people are not quite as optimistic but typically deny that the illness has changed them |
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Term
| Contingent Personal Identity |
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Definition
| third stage in which people admit that they may not be able to do everything they could previously do and they begin to confront the consequences if a changed identity |
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Term
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Definition
| final stage which represents the development of a transformed identity that integrates former aspects of self with current limitations |
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Term
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Definition
| a process in which students memorize information without understanding it when being pressured to learn a great deal of information in a short amount of time |
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Term
| Problem-Based Learning (PBL) |
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Definition
| challenges students to apply information to actual scenerios rathar than simply memorizing it |
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Term
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Definition
| learning to behave appropriately within a specific community |
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Term
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Definition
| as the vocabulary of traditional biomedicine, this voice is characterized by carefully controlled compassion and a concern for accuracy and expediency |
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Term
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Definition
| explains behavior by proposing that social roles are defined by unique sets of rights, responsibilities, and privileges |
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Term
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Definition
| menial chores that no one else wants to do |
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Definition
| a challenge that qualifies students for advancement |
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Term
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Definition
| are habitual or prescribed ways of doing things |
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Term
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Definition
| compromises members' basic beliefs and assumptions about an organization, its members, and the organization's place in the larger environment |
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Term
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Definition
| the caregivers work independently, making decisions without much supervision |
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Term
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Definition
| refers to physical and psychological responses to overwhelming stimuli |
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Term
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Definition
| as emotional exhaustion, depersonalization, and a reduced sense of personal accomplishment |
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Term
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Definition
| the feeling of being "drained and used up", people experiencing emotional exhaustion feel that they can no longer summon motivation or compassion |
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Term
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Definition
| the tendency to treat people in an unfeeling, impersonal way |
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Term
| Reduced Sense of Personal Accomplishment |
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Definition
| involves feeling like a failure, people who feel this way may become depressed, experience low self-esteem, and leave their jobs or avoid certain tasks |
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Term
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Definition
| meaning there are negative consequences no matter which option they choose |
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Term
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Definition
| a sense of caring about other people without becoming emotionally involved in the process |
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Term
| Empathic Communication Model of Burnout |
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Definition
| healthcare is appealing to people who are concerned about others and are able to imagine others' joy and pain |
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Term
| Relational Health Communication Competence Model |
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Definition
| proposes that communication competence is positively associated with social support and emotional resilience |
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Term
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Definition
| loosely defined as clear, preventable errors with serious consequences |
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Term
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Definition
| going along with ideas they would not normally support |
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Term
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Definition
| some prefessions are considered more prestigious than others, which means that people without impressive titles may be excluded from discussions even though they have valuable information and ideas to share |
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Term
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Definition
| the conviction that what is familiar is more right or moral than the alternatives |
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Term
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Definition
| our tendency to leap to conclusions based on limited and fragmented information |
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Term
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Definition
| a combined measure of such factors as income, education, and employment level |
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Term
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Definition
| represents to cognitive and social skills which determine the motivation and ability of individuals to gain access to, understand and use information in ways which promote and maintain good health |
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Term
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Definition
| discrimination based on a person's race |
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Term
| Concierge Medical Practices |
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Definition
| offer better-than-average patient-staff ratios and longer exam times, but only to patients who can afford to pay more than their insurance will cover |
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Term
| Prelogical Conceptualization |
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Definition
| children define illness as something caused by tangible, external agent, such as a monster or the sun |
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Term
| Concrete-Logical Conceptualization |
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Definition
| children begin to differentiate between external causes such as wind and col, and internal manifestations, such as sneezing and talking funny |
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Term
| Formal-Logical Conceptualization |
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Definition
| children are remarkedly adept at envisioning the complex influence of agents they cannot readily see |
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Term
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Definition
| discrimination based on a person's age |
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Term
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Definition
| to adapt to another person's style or needs |
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Term
| Communication Accommodation Theory |
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Definition
| people tend to mirror each other's communication styles to display liking and respect |
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Term
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Definition
| when partners use similar gestures, tone of voice, vocabulary, and so on |
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Term
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Definition
| acting differently from the other person, as in whispering when the other shouts |
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Term
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Definition
| an exaggerated response to a perceived need |
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Term
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Definition
| which posits that older adults benefit as both teachers and learners when they "use, contribute to, influence, and express themselves" in electronic environments |
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