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| items of specific interest to travelers such as natural wonders, man-made facilities and structures, entertainment, and activities |
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| a person or business that pays for professional services or products of people or business |
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| the actual user of a product or service |
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| the buyer of a product or service |
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| the geographic location to which a traveler is goin |
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| a trip taken by choice to which a traveler is going |
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| the sale of products and services over a Web site |
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| activities planned around specific events or activities in an area |
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| a term used in relating the monetary system used in the European Union |
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| a person or company that acts as a link between the producer of a product or service and the consumer of that product service |
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| (1) inbound tourism- non-resident visitor arrivals to the united states. (2) Outbound tourism - u.s residential travel outside the us |
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| the business philosophy that focuses on understanding and meeting the needs of consumers |
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| a twentieth century trend during which the working middle classes began traveling in large numbers for leisure purposes |
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| the moment that an employee interacts with a customer related to a business activity |
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| things that a person must have to exist, such as food, shelter, and clothing. |
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| marketing to a particular group of people (a market) seen as potential customers for a product or service |
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| the process of building and nurturing ongoing, solid relationships with customers |
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| a middleman, such as a travel agent, who sells directly to the customer |
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| the market that a company has identified and toward |
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| an amusement park in which the rides, attractions, shows, and buildings revolve around a central theme or group of themes |
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| a prearranged, prepaid journey, usually including an itinerary of leisure activities, to one or more destinations and a return to the point of orgin |
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| all the components of the travel industry used to serve the needs and wants of tourists and to attract travelers to a destination. |
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| a person who travels at least 100 miles from home to visit an area for business and or pleasure for 24 hours or more. First appeared in 1811 |
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| the business segment which provides transportation, lodging, dining, attractions, entertainment, guide services, and other travel elements related to tourism |
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| identifiable changes in consumers preferences for activities, goods, and services |
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| things a persona may like to have but which are not critical for survival |
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