Shared Flashcard Set

Details

Guestroom Management 2
Final Evam
29
Management
Undergraduate 3
05/06/2012

Additional Management Flashcards

 


 

Cards

Term

 

3 Main Factors of Going Green:

 

Definition

Economic

Environmental

Social

Term
Name 3 Economic Benefits
Definition

Energy Savings

Waste Reduction

Eligibility for government incentives

Term
Name 2 "Green" Organizations
Definition

Good Earthkeeping

Going Green

Term
Name Certification Programs for Going Green
Definition
Energy Star, Green Leaf, LEED Certification
Term
What is LEED?
Definition
Independent, non-profit, 3rd part rating system
Term
List 2 Main Ways existing Hotels can be fit for LEED certifications
Definition
Waste Reduction and Energy Savings
Term
Name two energy efficient forms of lighting?
Definition

Compact Fluorescent Lamps

Motion Sensors

Term
Name the responsibilities of going green in housekeeping
Definition

Communication

Training

Purchasing

Term

What are the 3 R's of Waste Management

*MUST KNOW!

Definition

Reduce 

Recycle

Reuse

 

 

Term

Ch. 4 Human Resources

What is the definition of Turnover?

Definition

The replacement cycle of each time a position is vacated,either voluntary or involuntary

 

Term
What is the Average Turnover Rate?
Definition
60%
Term
Name 4 Non-Traditional Labor Sources
Definition

Persons with handicaps

Student employees

Immigrants

Retirees

Term
What are two types of recruiting employees?
Definition

Internal Recruiting

External Recruiting

Term
What is the Four-Step Training Method?
Definition

Prepare

Present

Practice

Follow Up

Term
When training, What 3 rules must you go by?
Definition

What to do

How to do it

Why you do it

Term
When Scheduling, What are the 2 staff positions?
Definition

Fixed Staff Positions

Variable Staff Positions

Term
List 4 things that motivate employees.
Definition

Interesting work

Good wages

Promotion and growth

Job security

Term
What are the 4 Motivation stragies?
Definition

Training

Cross-Training

Recognition

Communication

Term

Ch. 5 Managing Inventories

List 2 types of inventories

Definition

Par: the standard number of inventoried items that must be on hand to support daily, routine items

Par Number: A multiple of what is required to support day-to-day operations

Term

Name the 3 factors of a Par Level:

 

 

Definition

1st Factor: Laundry cycle needs 3 pars:

today,yesterday and tomorrow

2nd Factor: Replacement of worn,damaged ,lost of stolen linen

3rd Factor: Emergency situation

Term

Ch. 6 Controlling Expenses

Define "Budget" in two words.

Definition

Plan

Guide

Term
Name 2 Pros of hiring an Outside Contractors.
Definition

Well-trained

Provide supplies and equipment

Term
Name 2 Cons of using an Outside Contractor.
Definition

May not meet hotel standards

May not have people skills to represent the hotel

Term

Ch. 7 Security and Safety

 

Define Safety

Definition
deals with the actual work conditions
Term
Define Security.
Definition
deals with the prevention of theft,fire and other emergencies
Term
Name 2 common tasks of Safety
Definition

Lifting

Machinery

Term
What is a JSA(Job Safety Analysis)?
Definition
A detailed report that lists every job function performed by all employees
Term
What does OSHA stand for?
Definition
Occupational Safety and Health Act
Term
Name 3 types of keys
Definition

Emergency Keys

Master Keys

Guestroom Keys

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