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Group Communication
problem solve, analyze, determine solution, decide, etc.
42
English
Undergraduate 2
04/02/2007

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Cards

Term
Defining the Problem
(3 steps)
Definition
group must:
1. Understand the background
2. History
3. and status of the problem
Term
Analyzing the Problem
Definition
Finding out as musch as possible about the problem and determining the crieria that must be met to find a solution.
Term
3 Types of Information
Definition
1. Experience
2. Published materials
3. Interviews + surveys
Term
Ethical Responsibility
(group information)
Definition
once info. is gathered it must be shared.
Term
Solution Criteria
Definition
Determine what tests a solution must pass in order to solve the problem
Term
Criteria
Definition
Decisive factors in determining whether which solution will solve.
Term
Identifying Possible Solutions
Definition
Tap the creative thinking of group memebers so that many ideas are generated.
Term
Brainstorming
Definition
An uncritical, nonevaluative process of generating associated ideas.
Term
Evaluating Solutions
Definition
Compare each solution alternative to the criteria that it developed.
Term
High-quality Decisions
Definition
made by groups that are:
1. careful
2. thoughful
3. systematic
Term
Decision Making
Definition
The process of choosing among alternatives.
Term
5 Methods for making group decisions
Definition
1. expert opinion method
2. average group opinion method
3. majority rule method
4. unanimous decision method
5. concsensus method
Term
3 Constraints in Decision Making
Definition
1. Cognitive constraints
2. Affiliative constraints
3. Egocentric constraints
Term
Cognitive constraints
Definition
group under pressure.
Term
Affiliative constraints
Definition
more concerned with harmonious relationships
Term
Egocentric constraints
Definition
members have high needs for control.
Term
Role
Definition
A specific pattern of behavior that one group member performs based on the expectations of other members.
Term
Task-related roles
Definition
specific patterns of behavior that directly help the group accomplish its goals.
Term
Information/Opinion GIVERS
Definition
People who provide content for the discussion.
Term
Information/Opinion SEEKERS
Definition
People who probe others for their ideas and opinions on issues before the group.
Term
Analyzers
Definition
People who probe the content and the reasoning of members during discussion.
Term
Maintenance roles
Definition
Patterns of behavior that help the group develop and maintain good member relationships, group cohesiveness and effective levels of conflict.
Term
Supporters
Definition
People who encourage others in the group.
Term
Tension Relievers
Definition
People who relieve the stress or reenergize the group.
Term
Harmonizers
Definition
People who intervene when conflict is threatening to harm group cohesiveness or the relationships between specific group members.
Term
Interpreters
Definition
People who are familiar with social, cultural, and gender orientations of members of the group.
Term
Procedural Roles
Definition
Specific patterns of behavior that help the group manage its problem-solving process.
Term
Expediters
Definition
People who keep track of what the group is trying to accomplish and help move the group through the agenda.
Term
Recorders
Definition
People who take careful notes of what the group has decided and the evidence upon which the decisions are based.
Term
Minutes
Definition
A public record of the group's acitivites.
Term
Gate Keepers
Definition
People who manage the flow of conversation so that all members have an equal opportunity to participate.
Term
Self-centered Roles
Definition
Patterns of behavior that focus attention on individuals' needs and goals at the expense of the group.
Term
Aggressors
Definition
People who seek to enhance their own status by criticizing almost everything or blaming others when things get rough and by deflating the ego or status of others
Term
Jokers
Definition
People who attempt to draw attention to themselves.
Term
Withdrawers
Definition
People who meet their own goals by not participating.
Term
Monopolizers
Definition
People who talk all the time, giving the impression that they are well read, knowledgeable, and of value to the group.
Term
Information Speeches
Definition
primary goals:
1. Attending
2. Understanding
3. Remembering
Term
All possible if:
Definition
1. They perceive it to be intellectually stimulating
2. It it's presented creatively
3. If they perceive it to be relevant
4. It it's emphasized
Term
Information is likely to be remembered if:
Definition
1. repeated
2. introduced with external transitions
3. associated
4. presented humorously
Term
Defining
Definition
Can be enhanced with the use of examples and comparisons
Term
Demonstrating/Explaining (visual aids)
Definition
A process provides step-by-step information on how something is done, made, or works.
Term
Exposition
Definition
An in-depth presentation of well-researched information relating to a complex idea.
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