Shared Flashcard Set

Details

Group Comm
exam 1
42
Communication
Undergraduate 3
03/08/2010

Additional Communication Flashcards

 


 

Cards

Term

Achieving communication competence

Definition

-Knowledge-learning and understanding the rules

-Skills-successful performance of a communication behavior, also the ability to repeat the behavior

-Sensitivity-sense, dialect, and understand signals being sent within the group

-Commitment-the investment of time, energy, thought, feeling to improve yourself or the relationships with others

-Ethics-a set of standards for judging the moral correctness of our behavior

Term

Transactional communication

Definition

-Each person is both sender and receiver

-All parties influence one another

Term

Process communication

Definition

-It changes events and relationships as part of a continuous flow

-Unable to freeze situations in time

-Conversations are points of departure

-All of these play a part in helping us make sense of the world around us

Term

 

                  

Verbal Communication

 

Definition

 

-Language is structured for sharing meaning

-The meaning of words depends on common agreement

-Agreement does not always ensure understanding (words may have more than one meaning, misunderstandings are complicated by culture, “bypassing”= assuming everyone uses the same meaning for a word

 

Term

Non-verbal communication

Definition

-Facial expressions, gestures, eye contact, tone of voice, posture, behavior etc.

-Nonverbal communication is continuous

Term
Context
Definition

-Central to communication

-An environment in which meaning arises

Term

Definition of a group

Definition

-A human communication system composed of three or more individuals, interacting for the achievement of some common goals that influence and are influenced by each other

Term

Ripple effect

Definition

-One part of a system may have a significant impact on the whole

-A smaller part of a large system can have an immense impact

-Ripple effect can be positive (Promotion/scholarships/achievements)

Term
Synergy
Definition

-Occurs when group performance from joint action of members exceeds expectations based on perceived abilities and skills of individuals members

-Work in a cooperative, interconnected manner

Term
Dynamic equilibrium
Definition

-There is no perfect balance between change and stability, but there is a range in which systems can manage change effectively

-Must regulate: Degree (How much change) Rate (How fast/slow change happens) Desirability (How change is valued)

Term

Communication barriers

Definition

-Physical-protecting group space

-Psychological-member in name only

-Linguistic-speaking the language

-Rules-permission not granted

-Roles-staying in bounds

-Networks-controlling information flow

Term
Impact of group size
Definition

-Adding one or more person to an already existing group increases complexity of the communication

-Smaller groups tend to keep quiet about dissatisfaction

Term

Building cohesiveness

Definition

-Encourage compatible membership

-Develop shared goals

-Accomplish tasks

-Develop history of cooperation

-Promote acceptance of group members

Term

Motivation to join groups

Definition

-Need to belong

-Interpersonal attraction

-Attraction to group activities

-Group goals

-Meaning and identity

Term

Phases of group development

Definition

1. Forming-why we join groups

2. Storming- tension

3. Norming-regulation

4. Performing-output

Term

Tensions

Definition

-Primary tension-initial uneasiness

-Secondary tension-stress and strain (sharp outbursts, sarcastic barb, and hostility)

Term

Loafing

Definition

-Give little effort on a task while part of the group (lack of motivation, bad attitude)

Term

Compensation

Definition

-An increase in motivation to work harder on a group task to counterbalance the poor performance of others

Term
Socialization strategies  
Definition
Term
Addressing non-conformity
Definition
Term

Conformity

Definition
Term

Competition

Definition

-MEGA process (Mutually exclusive goal attainment) necessitates the failure of many for the success of one

Term

Cooperation

Definition

-MIGA process (mutually inclusive goal attainment) function as one to achieve a goal

Term

Hyper competitiveness

Definition
-Excessive emphasis on defeating others to achieve personal goals; winning is everything
Term

 

Cultural influence on competition

Definition
Term

Constructive competition

Definition

-When competition produces a positive and enjoyable experience

-Generates increased efforts to achieve without jeopardizing solid interpersonal relationships and your personal well being

Term
Intergroup
Definition

-Group productivity

-Cooperation, not competition, produces high levels of group achievement

-Cooperation yields better learning environment and academic achievement

Term
Intragroup
Definition

-The interactions between other groups is far more competitive than interactions between individuals

-In some instances, cohesiveness may be built from the defeat of the other team

-Cohesiveness is enhanced for winning teams         

 

Term

 

Defensive and supportive communication 

 

Definition
-Defensiveness- a reaction to a perceived attack on our self-concept and self-esteem
Term

Competitive/non-competitive listening

Definition

-Competitive interrupting (listener attempts to dominate conversation)

-Ambushing (assumes a message is understood without verifying)

-Paraphrasing (may reveal misunderstandings, needs to be concise)

-Probing (seeking more info by asking speaker questions)

Term
Influence of roles
Definition

-Role reversal (move to another role, power associated with role reversal; role status)

-Role conflict (when you are torn between roles)    

Term

Role emergence

Definition

-Group endorsement (group affirms your bid to play a particular role)

-“Doers” individuals completing important tasks for the group

-Role specialization (member settles into his primary role)

-There is no monopoly in a group

Term

Formal roles

Definition

-A position assigned by an organization or by the group leader

Term
Informal roles
Definition

-Stems from group transactions

-Task roles (initiator, secretary) move group toward attainment of goals

-Maintenance roles (supporter, gatekeeper) focus is the social dimension of the group

-Self-centered/ disruptive roles (clown, blocker)     

Term

Manager      

Definition

-Managers specifically manage from a position of authority

-Anyone in the group can demonstrate leadership qualities without being designated the leader

-Managers maintain status quo.           

-Managers and leaders are often one in the same

Term

Gaining/retaining leadership

Definition

-Do not show up late, be uninformed, appear uninterested, dominate conversations, ignore others, be rigid and inflexible, or use offensive or abusive language

-Retaining leadership- demonstrates competence as a leader, accept accountability for your actions, and satisfy your group members’ expectations

Term

Functional perspective   

Definition

-“Leader as completer”

-Leaders take on essential functions that others have failed to perform

-Leadership is a process not a person

-Leaders facilitate communication and involvement

Term

Styles perspective

Definition

-Autocratic (directive, places emphasis on task little on social)

-Democratic (Participative, balanced emphasis on task and social; high task and high social)

-Laissez-faire (Does not try to influence anyone; Low task and low social)

Term

Situational perspective  

Definition

-Dependent approach

-Situational Model (amount of guidance and direction provided)          

Term
Leadership ethics  
Definition
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