Term
| Vocie of the Customer (VOC) |
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Definition
| Any feedback from a Customer tied to dissatisfaction is considered VOC |
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Term
| Critical To Quality (CTQ) |
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Definition
| A process output that satisfies a key customer need or expectation. A CTQ is the VOC translated into the Voice of the Process |
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Term
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Definition
| Specific measures connected to the CTQ |
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Term
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Definition
| Requirements for the key Y's |
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Term
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Definition
| Mesures, Methods, Managment |
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Term
| Sigma Quality Level (SQL) |
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Definition
| Measure: Reflects the level of control you have on a process - larger SQL's indicate a larger level of process control |
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Term
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Definition
| Measure: Defects Per Million Opportunities |
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Term
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Definition
| Method: Searching for Differences |
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Term
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Definition
| Method: Studying Input/Output Relationships |
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Term
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Definition
| Method: Eliminating mistakes in the process reduces the overall process variation allowing you to better identify the key process inputs. |
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Term
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Definition
| Define, Measure, Analyze, Improve, Control |
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