Term
| Advantages of using Interpretation |
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Definition
- Enhances the worker-client relationship
- Assists clients to see things differently
- Facilitates change in client behavior
- Promotes client disclosure
- Enhances worker credibility (when interpreted well)
- Increases client self-understanding (insight)
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Term
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Definition
Focuses on the client's underlying implicit (not directly stated) message rather than the explicit message
- Implicit: unspoken, implied
- Explicit: definite, specific, directly stated
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Term
| Kind of information provided in an orienting statement |
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Definition
- About a program, process or procedure
- "The SSI application process involves completion of an application form, acqusition of medical records by a reviewer and a possible medical or psychiatric evaluation by a provider contracted by the SS administration."
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Term
| Potential result if a worker does not provide necessary information to a client |
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Definition
| Failure to provide information when required is counterproductive to the interviewing process.?? |
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Term
| Information giving - instructions/directions |
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Definition
| Description of proposed behavior, how to carry it out and the potential positive and negative impact. |
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Term
| Information giving - Feedback |
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Definition
| Information about performance, personal characteristics or outcomes. |
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Term
| Information giving - alternative perspective (reframing) |
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Definition
| Information about alternative frames of reference describing the situation. |
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Term
| Information giving- informational statement |
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Definition
| Infomation about events, resources, people, or alternatives |
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Term
| The purpose of the use of structuring |
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Definition
- The ability to organize and pace a relationship with a client from beginning to conclusion
- Gives purpose and direction to an interview
- Enables working toward specific outcomes
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Term
| Relationship and Action Objectives of Structuring |
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Definition
- Each stage of intervention includes both types of objectives
- Effective interviewers structure relationships and action steps with clients
- Some phases of intervention may be unnecessary and some may blend together
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Term
| Examples of Relationship and Action Objectives |
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Definition
- Relationship - initiate a working relationship with the client
- Action - discover the client's problems/strengths
- Relationship - maintain the relationship and use skills to assist the client to formulate goals
- Action - formulate a collaborative treatment plan
- Relationship - maintain the relationship by using clarification skills as required
- Action - assist the client in implementation of the treatment plan and assist with methods to maintain new behaviors
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Term
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Definition
| The use of previously used skills to develop cooperation in noncompliant or resistant clients |
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Term
| Source of resistance - Ability |
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Definition
| Lack of skills or knowledge required to particiapte. Purpose of the interview not understood |
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Term
| When client resistance is most often encountered |
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Definition
| Resistance occurs more in the exploration phase; less in the action and termination phases. |
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Term
| When preparation for termination should begin |
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Definition
- Begins at the beginning of the interview
- Client should be reminded of the time limit
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Term
| Termination technique - focusing on content |
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Definition
| Avoid initiating content that will evoke emotion toward the end of the interview |
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Term
| Verbal reminders to remind client of the time limit |
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Definition
- "Now that we are coming to the end..."
- "Well, looks like that is about what we can cover today."
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Term
| Non-verbal reminders to remind client of time limit |
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Definition
- Breaking eye contact
- Collecting papers or forms
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Term
| Benefits of sensitive termination |
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Definition
- Preserves a sense of cordiality
- Emphasizes solidarity in the relationship
- Avoids feeling of rejection or lack of courtesy
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Term
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Definition
- Being spontaneous and deliberate
- Being genuine and consciously controlled
- Being objective while being empathetic
- Treating clients as unique but diagnosing them
- Respect clients as they are but expect to assist them to change
- Balancing support with expectation
- Establish a sense of closeness but maintain healthy boundaries
- Maintain objectivity while communicating subjectivity
- Recognize an inequality in knowledge but strive for equality and collaboration
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Term
| Clients prefer in interviews |
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Definition
- A balance in interaction time between the worker and the client
- Workers whose actions suggest they can do something about their problems
- Workers who are self-assured, sensitive and competent
- Workers who show personal interest and respect
- Workers who are collaborative
- Workers who use self-disclosure
- Workers with political power, cognitive ability and warmth
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