1. Integrity
2. Honesty
3. Respect for human life
4. Self-control
5. Courage
6. Self-sacrifice

1. Is it Legal?
2. Is it Balanced? 
3. How is this decision going to make me feel?

1. Fairness
2. Equality
3. Authority/ Justice

1. Fairness
2. Openness
3. Honesty
4. Integrity

True or False:

An increasing number of companies haven't adopted written codes of ethics.

Answer: False

An increasing number of companies have adopted written codes of ethics.

Situation:

Your at your job and the manager of your branch asks you to cook his books. You do it and get a raise; however, an audit from the IRS found the illegal activity. Finally, the IRS and the owner of the firm decide to press charges equally to the responsible parties. Using the terms from chapter 4, which two terms best explain the beginning as one  and last part as the SECOND term.   

1. Ethical Dilemma
2. The company must believe in a Compliance- based code of ethics 

Situation:

While doing the taxes for an ethically sound organization, your boss gives everyone a bonus at the end of the year; for, he strongly believed honesty, integrity, fairness, and openness is the foundation for "guiding values" and leads to a more prosperous future. Using the terms from chapter 4, First explain what the managing staff is doing and last part, what is the implied code of ethics. 

1. The organization has instilled a set of ethical Corporate Values in the employees.
2. The implied code of ethics is Integrity Based code of ethics.

True or False:

Government coordinators may NOT assist in sharing market information beyond national boundaries.

FALSE:

Government coordinators may assist in sharing market information beyond national boundaries.

True or False:

An advantage of matrix style organization is the Efficient use of organizational resources.

Is, Inter-organizational cooperation and teamwork is encouraged, in a Matrix Style organization?

Yes, Inter-organizational cooperation and teamwork is encouraged, in a Matrix Style Organization.

Are Matrix Organizations permanent?

And

Is it possible to solve LONG-TERM problems with a Matrix Style Organization? 

It’s a temporary solution to a possible long-term problem.

Teams are NOT permanent.

Define: 

Staff Personnel

Employees who advise and assist line personnel in meeting their goals

Example:

 marketing research, legal advising, IT and human resource employees.

1. Line Organizations
2. Line-and-Staff Organizations
3. Matrix-Style Organizations
4. Cross-Functional Self-Managed Teams

Line managers:

1. Issue orders
2. Enforce discipline
3. Adjust the organization to changes

Departmentalization Divides organizations into separate units. Workers are grouped by skills and expertise to specialize their skills.

Example:

Best Buy

Do structures determine the way the company responds to employee and customer needs?

Organizational Structures determine the way a company responds to employee and customer needs. What are the 2 organizational structures?

1. Tall Organization Structures
2. Flat Organization Structures

1. Tall Organization Structures -- An organizational structure in which the organization chart would be tall because of the various levels of management. 
2. Flat Organization Structures -- An organizational structure that has few layers of management and a broad span of control.

When decision-making is delegated to lower-level managers and employees more familiar with local conditions than headquarters is.

What is Span of Control?

Span of Control is the optimal number of subordinates a manager supervises or should supervise.

 Broad spans of control are possible.

1. Centralization vs. Decentralization
2. Span of Control
3. Tall vs. Flat Structures
4. Departmentalization

Define:

Bureaucracy

 An organization with many layers of managers who set rules and regulations and oversee all decisions.

Can Bureaucracies take weeks or months to have information passed down to lower-level employees?

&

Can Bureaucracies annoy customers?

1. Yes
2. Yes

True or False:

Organization Chart is NOT a visual device that shows relationships among people and divides the organization’s work; it also  DOESN'T show who reports to whom.

False:

Organization Chart IS a visual device that shows relationships among people and divides the organization’s work; it also DOES show who reports to whom.

What are 6 basic steps to STRUCTURING an ORGANIZATION?

1. Create a division of labor
2. Set up teams or departments
3. Allocate resources
4. Assign tasks
5. Establish procedures
6. Adjust to new realities

The Most Basic Human Relations Skill

Saying “                      ” has led to happier employees and greater profits for companies.

Whom should a manager thank?

1. Interns 
2. Lawyers 
3. The little people

Do lots of work for little money, they are the future of the company and industry.

 Many do pro bono work, even for nonprofit companies; what is this a reference to?

Lawyer

Mail room, repair, and cleaning staff keep the office running day-to-day; what are these individuals referred to as?

When GM was going through a massive recall, CEO, Mary Barra, insisted on using, what type of media? why?

She used SOCIAL Media

This led to:

Complaints were quickly read, responded to, and resolved.

1. Don’t hire someone because someone else says so.
2. Don’t get caught up in applicants’ appearances.
3. Don’t give someone the wrong job.
4. Don’t forget about feedback.
5. Don’t give promotions just because it’s time.
6. Don’t cheat your employees.

The presentation of the company’s facts and figures in a way that is clear and apparent to all stakeholders.

True or False:

1. Business leaders need to study international political, legal, and regulatory systems. (T/F)
2. Each local market requires their own set of global standards.                                    (T/F)
3. Some companies, like Coca-Cola, Nestle, and IBM have done a noteworthy job of assessing and understanding global challenges. 

(T/F)

1. T
2. T
3. T

MANAGERIAL SKILLS NEEDED:

1. Technical
2. Human Relations  
3. Conceptual

Define:

Conceptual Skills

Skills that involve the ability to picture the organization as a whole and the relationship among its various parts.

Define:

Human Relations Skills 

 Skills that involve communication and motivation; they enable managers to work through and with people.

Define:

Technical Skills

Define:

Supervisory Management

Those directly responsible for supervising workers and evaluating daily performance.

Define:

Top Management

The highest level, consists of the president and other key company executives who develop strategic plans.

Define:

Middle Management

Includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling.

1. Manage output instead of hours.
2. Train workers to be ready for a more complex corporate structure.
3. Allow lower-level managers to make decisions.
4. Use new technology to foster teamwork.
5. Shift hiring emphasis to collaboration. 

1. Communicate a vision and rally others around that vision.
2. Establish corporate values.
3. Promote corporate ethics.
4. Embrace change.
5. Stress accountability and responsibility.

1. Autocratic
2. Participative
3. Free-Rein

CEOs are required to make important and critical decisions, our study guide identifies 4 key issues; what are they?

1. Keep global business issues in mind and be a citizen of the world.
2. Identify and manage risks before they grow.
3. Change strategies and models with the times.
4. Skillfully manage relationships with governments as government involvement rises.

1. Top Management
2. Middle Management
3. Supervisory Managers
4. Employees who have Supervisory over others, but do NOT hold an official managerial position 

Define:

PMI

Listing all the pluses for a solution in one column, all the minuses in another and the implications in a third.

What is "Problem Solving"?

&

What are the 2 required techniques for Problem solving?

The process of solving the everyday problems that occur; less formal than decision making and needs quicker action.

&

Problem-solving techniques include brainstorming and PMI

What are the 4 types of planning?

1. Strategic Planning
2. Tactical Planning
3. Contingency Planning
4. Operational Planning 

The process of preparing alternative courses of action the firm can use if its primary plans don’t work out.

What kind of planning is this?

Contingency Planning

The process of developing detailed, short-term statements about what is to be done, who is to do it and how.

What kind of planning is this?

Tactical Planning

Done by top management and determines the major goals of the organization and the policies, procedures, strategies and resources it will need to achieve them.

What kind of planning is this?

Situation:

When Billy went to the store he wanted to pick out some candy. Billy sees an array of candy. Billy chose among two or more alternatives.

What was Billy doing?

A Rational Decision is composed of 6 steps. What are they?

(HINT: Each start with a "D") 

1. Define the situation.
2. Describe and collect needed information.
3. Develop alternatives.
4. Decide which alternative is best.
5. Do what is indicated.
6. Determine whether the decision was a good one and follow up.

Specific, short-term statements detailing how to achieve the organization’s goals.

What is this?

The broad, long-term accomplishments an organization wishes to attain.

What is this called?

An Organization's Goals.

What are Mission Statements?

&

What does a Mission Statement include? 

A Mission Statement Outlines the organization’s fundamental purposes.

&

1. The organization’s self–concept
2. Its philosophy
3. Long–term survival needs
4. Customer needs
5. Social responsibility
6. Nature of the product or service

More than a goal, it’s a broad explanation of why the organization exists and where it’s trying to go.

What is this called?