Term
| A major difference between a memorandum and a letter is that: |
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Definition
| a memorandum is internal to the writer's organization with regard to the subject. |
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Term
| Well worded bad-news messages use ____, ____, ____, ____. |
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Definition
indirect sequence, positive words for the negative/resisted concept, alternatives to the bad news,
and special emphasis on the writer's desire for a positive future relationship. |
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Term
| Order of milestones 3 to 11: |
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Definition
03. Opening
04. Reference to previous communication
05. Subject
06. Developing message
07. Elaboration
08. Details
09. Ending
10. Positive relationship between reader and writer
11. Future |
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Term
| A widespread practice is to use an all-around _ inch margin. |
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Definition
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Term
| ____ or ____ spaces should intervene between the state and the postal code. |
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Definition
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Term
| The return address and the dateline collectively form the ____. |
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Definition
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Term
| In a letter written on a blank sheet of paper (not a letterhead), how many lines should be skipped just above the dateline. |
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Definition
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Term
| The absolute minimum number of lines between the dateline and the inside address is ____ line. |
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Definition
| The absolute minimum number of lines between the dateline and the inside address is one line. |
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Term
| The inside address is the address of whom? |
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Definition
| The person who receives the letter. |
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Term
| What are sources one may use to obtain a name for the inside address? |
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Definition
| Million Dollar Directory, Moody's OTC Industrial Manual, S&P's Stock Reports, the telephone directory yellow pages, and the INTERNET |
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Term
| Greeting and ____ are two words for the same part of a letter. |
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Definition
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Term
| Before and after the salutation or greeting there should be: |
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Definition
| one--just one--blank line. |
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Term
| In the greeting or salutation one should use: |
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Definition
| title plus last name ("Dear Mr. Blow") unless previous communication has indicated that the relationship is now on a given-name basis ("Dear Joe"). |
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Term
| In an American business letter the mark of punctuation after the greeting or salutation is a |
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Definition
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Term
| The body is the ____ of the letter. |
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Definition
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Term
| The first word of the opening should be |
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Definition
| something other than first person (I) |
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Term
| In a job-application letter the reference to the previous communication is |
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Definition
| a reference to the job notice. |
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Term
| The enclosed document cited in the developing message of a job-application letter is |
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Definition
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Term
| The immediate objective of a job-application letter is usually to ____; the ultimate objective is to ____. |
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Definition
| gain an interview; get a job. |
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Term
| Between the body and the complimentary close _____ should appear. |
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Definition
| one--just one--blank line |
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Term
| The dateline and the complimentary close should: |
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Definition
| start at the same horizontal distance (platen) from the left margin. |
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Term
| A ____ should appear after the complimentary close. |
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Definition
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Term
| Professional typists routinely leave ___ lines blank for the handwritten signature. |
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Definition
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Term
| In a memorandum only the typewritten signature is necessary, but in a letter ____ and ____ are necessary; the different requirements have to do with the difference between an in-house and an out-of-house audience. |
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Definition
| both the handwritten signature and the typewritten signatures |
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Term
| Because the need for confidentiality frequently motivates the job applicant to type her/his own job-application letter, and because customarily the applicant needs to enclose a resume, an ____ is the most likely notation to appear at the end of a job-application letter. |
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Definition
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Term
| ____, ____, ____ are the items which should appear at the top of the second page of a letter (if the letter continues to a second page). The ____ must come first in the sequence. |
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Definition
| The receiver's name, the date, and the page number. receiver's name |
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Term
| For the second page of a letter one should use paper of quality equivalent to that of the first page, but in no instance should the second page bear a ____ . |
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Definition
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Term
| ____, ____, ____, ____ are always considerations in the quality of paper. |
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Definition
| Weight, cotton/linen/rag content, watermark, and tint |
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Term
| ____, ____, ____, ____ are among the considerations concerning the print in any document. |
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Definition
| Darkness, clarity, printer quality, and neatness |
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Term
| According to the class lecture, the most effective way to display your name on a resume is |
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Definition
| in its fully spelled-out form, including middle and maiden names if they exist. |
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Term
| The applicant's address on a resume is an especially important item; it should |
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Definition
| appear at the top of the resume, should be the mailing address, should display the full postal code (ZIP+4), and should be free of errors in spelling. |
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Term
| The most formal way to display a telephone number on a resume is to |
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Definition
| spell the word Telephone in full followed by the area code in parentheses and then the prefix and number. |
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Term
| There are many reasons why the job applicant should display an _____ on a resume. |
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Definition
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Term
| Information about ____, ____, ____ serves no purpose on a modern resume; the prospective employer may ask about these matters later. |
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Definition
| height, weight, and Social Security Number |
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Term
| In some form a resume should contain the following information about the applicant: |
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Definition
| education, experience, biographical information, and references. |
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Term
| The headings or rubrics on a resume must be in |
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Definition
| parallel grammatical form (usually all noun phrases). |
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Term
| The applicant's resume should list experience, like education, in ____ order. |
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Definition
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Term
| Wherever possible, ____ are the most effective words for the applicant to use in describing his or her experience. |
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Definition
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Term
| A resume should cite in general terms any community involvement the applicant has, but should avoid ____, ____, ____, ____, ____, ____, ____, ____ insofar as possible mention of should appear nowhere on the resume. |
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Definition
| specific church affiliation, political party, candidates, etc.; information unequivocally designating the applicant's sex, race, marital/family situation, or age |
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Term
| Prospective employers expect applicants to put their strengths, not their weaknesses, on a resume. Strengths include |
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Definition
| significant travel, substantial contributions to self-support as a student, extracurricular interests, academic achievement (top 25 percent of the class), and foreign-language ability |
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Term
| To assist the prospective employer in communicating expeditiously with references, for each reference the applicant should indicate the reference's |
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Definition
| honorific title (Mr./Miss/Mrs./Dr.), mailing address, telephone number including area code, e-mail address, and nature of connection to the applicant if not otherwise clear (colleague, neighbor, former supervisor, professor, etc.). |
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Term
| The ____ is a specific document written with regard to one job, but the ____ is a general document for all foreseeable situations in which the applicant may be looking for a job. |
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Definition
| job-application letter, resume |
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