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Fundementals Of Business Ch 11
n/a
12
Business
Undergraduate 3
03/13/2012

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Cards

Term
Form Utility
Definition
Enhancing the marketability of a product by changing its physical characteristics
Term
Time Utility
Definition
Enhancing a product's marketability by making it available at a convenient time
Term
Place Utility
Definition
Where the product or service is made available
Term
Ownership Utility
Definition
Additional consumer value created by allowing easy transferring of a product's ownership
Term
Marketing (what it attempts to do)
Definition
activities undertaken to create, maintain, or change attitudes and behavior of target consumers toward people, places, Events and Ideas
Term
CRM (customer relationship management)
Definition
continuous process of acquiring, maintaining and growing profitable customer relationships.
Term
Market Segmentation
Definition
Identifying buyers with similar needs and buying behavior
Term
Consumer Market Segmentation
Definition
Demographic
Geographic
Psychographic
Behavioral
Term
Business Market Segmentation
Definition
Geographic
Customer-based
Product-use based
Term
Target Market
Definition
a group of buyers with similar needs and buying behavior that the company has decided to serve.

Size
Profitability
Accessibility
Limited Competition
Term
The 4 P's of Marketing
Definition
Product
Price
Promotion
Place/ Distribution
Term
Environmental Scanning
Definition
continually collect information on elements of firm’s environment
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