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Fundamentals of Management
Fundamentals of Management Chaps 5-8
62
Management
Undergraduate 3
10/31/2006

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Term
Organization Culture
Definition
System of Shared meaning that determines how employees act.
Term
Matrix structure
Definition
Organizations where specialists from functional departments are assigned to work on one or more projects led by a project manager.
Term
Organic Structure
Definition
Organization low in specialization, formalization and centralization
Term
What are the five types of departmentalization?
Definition
Functional
Product
Customer
Geographic
Process
Term
HRM - Human Resources Management is
Definition
management function that is concerned with training, gettin, motivating and keeping competent employees.
Term
What is a change agent?
Definition
People who act as catalysts and assume the responsiblity for managing the change process.
Term
What is the "Calm waters" Metaphor?
Definition
Organization is a large ship on calm waters. Change is the occasional storm.
Term
What is the "white-water rapids" Metaphor?
Definition
Organization is seen as a small raft navigating in a river with rapids
Term
Lewin's three-step description of the change process
Definition
1. Driving forces, which direct behavior away from the status quo can be increased.
2. Restraining forces, which hinder movement from the existing equilibrium can be decreased.
3. The two approaces can be combined.

4. Refreeze so that change stays.
Term
Why do employees resist change?
Definition
Uncertainty over the unknown, concern over losing something of value, and belief that the change is not in the organizations best interest.
Term
What happened in Coch and French?
Definition
Shows that the more involvement employees have with the changes being made in an organization, the less they resist this change.
Term
What are some techniques for reducing resistance to change?
Definition
Education and communication
Participation
Facilitation and support
Negotiation
Manipulation
Coercion
Term
What is organizational development (OD)?
Definition
An activity designed to facilitate planned, long term organization wide change that focuses on the attitudes and values of organizational members; essentially an effort to change an organization's culture
Term
Stress?
Definition
Force/influence a person feels when they faces opportunities, constraints,or demands that they precieve to be uncertain and important
Term
What is Karoshi
Definition
Death from overworking
Term
What are the two categories for causes of stress?
Definition
Organizational and personal
Term
3 types of Personal Stress
Definition
Personality type
Family Matters
Financial Problems
Term
What are types of organizational stress?
Definition
Role ambiguity
role conflict
role overload
technological advancements
work process engineering, downsizing
Restructuring
Term
What are employee assistance programs?
Definition
Programs to help employees overcome personal and health-related problems
Term
What is a wellness program?
Definition
Program offered by organizations to help their employees prevent health problems.
Term
Creativity
Definition
The ability to combine ideas in a unique way or to make unusual connections
Term
Innovation
Definition
process of taking a creative idea and turning it into a useful product, service, or method of operation.
Term
Span of Control
Definition
Number of subordinates a manager can direct efficiently and effectivley
Term
Authority
Definition
rights given to a manager in their position to give orders and expect them to be obeyed.
Term
Responsibility
Definition
obligation to perform assigned activities
Term
Line authority
Definition
authority that entitles a manager to direct the work of an employee
Term
Unity of command
Definition
management principal that no person should report to more than one boss
Term
Chain of command
Definition
line of authority that extends from highest levels in an org. to lowest levels;
Clairify who reports to whom.
Term
Staff authority
Definition
positions that are created to support, assist and advise holders of line authority.
Term
Power
Definition
individuals capacity to influence decisions
Term
Coercive power
Definition
power based on fear
Term
reward power
Definition
based on ability to distribute something that others value
Term
legitimate power
Definition
power based on one's position in the organizational hierarchy
Term
Expert power
Definition
power based on one's special skills
Term
Referent power
Definition
power based on indentification with a person who has desireable resources or personal traits
Term
Centralization
Definition
a function of how much decision making authority is pushed dwon to lower levels in an organization. The more centralized, the higher the level at which decisions are made
Term
Functional departmentalization
Definition
grouping of activites by function performed
Term
Name the five types of departmentalization
Definition
Functional
Product
Customer
Geographic
Process
Term
Functional departmentalization
Definition
Groups employees based on work performed
Term
Product departmentalization
Definition
Groups employees based on major product areas
Term
Customer departmentalization
Definition
Groups employees based on customers problems and needs (Wholesale, retail..)
Term
Geographic departmentalization
Definition
Groups employees based on location served
Term
Process departmentalization
Definition
Groups employees based on the basis of work or customer flow ( testing, payment)
Term
Mechanistic Organization
Definition
The bureaucracy; a structure that is high in specialization, formalization and centralization.
Term
Organic Organization's loose structure allows it to change quickly as required.

TRUE OR FALSE
Definition
TRUE
Term
How do strategy and structure relate?
Definition
Structure should help management achieve its objectives. Objectives are derived from Strategy. Therefore the structure should follow strategy.
Term
How does size effect structure
Definition
The more employees a company has, the more it moves toward a mechanistic structure
Term
Lewin's Change Process
Definition
Unfreezing, changing, refreezing
Term
Cognitive component of an attitude
Definition
Beliefs, opinions, knowledge and information held by a person
Term
cognitive dissonance
Definition
incompatibility between two or more attitudes and behavior
Term
Myers-Briggs Type Indicator (MBTI)
Definition
Method of identifiying personality types
Term
The Big-Five Model
Definition
Extroversion, Agreeableness, Conscientiousness, Emotional Stability, and openness to experience
Term
Emotional Intelligence
Definition
Assortment of non cognitive skills that help a person code with demands and pressures:
Such as:
Self-awareness, self management, self motivation, empathy, and social skills
Term
Locus of control
Definition
personality attribute that measures degree to which people believe they are masters of their own fate.
Term
Machiavellianism
Definition
measure of the degree to which people are pragmatic, maintain emotional distance and believe ends justify the means
Term
Self Monitoring
Definition
Measure of individual's ability to adjust his behavior to external situational factors
Term
Holland's typology of Personality
Definition
Matches personalities with Jobs
Term
attribution theory
Definition
theory that we judge people differently depending on the meaning we attribute to a given behavior.
Term
Fundamental attribution error
Definition
tendency to underestimate the influence of external factors and overestimate internal factors when making judgements about others
Term
Self-serving bias
Definition
Tendency for individuals to attribute sucess to internal factors and failures to external factors
Term
Operant conditioning
Definition
behavorial theory that argues that learned behavior is a function of its consequences
Term
social loafing
Definition
tendency of an individual in a group to decrease effort because responsibility and achievement cannot be measured
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