Term
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Definition
| System of Shared meaning that determines how employees act. |
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Term
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Definition
| Organizations where specialists from functional departments are assigned to work on one or more projects led by a project manager. |
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Definition
| Organization low in specialization, formalization and centralization |
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Term
| What are the five types of departmentalization? |
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Definition
Functional
Product
Customer
Geographic
Process |
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Term
| HRM - Human Resources Management is |
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Definition
| management function that is concerned with training, gettin, motivating and keeping competent employees. |
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Definition
| People who act as catalysts and assume the responsiblity for managing the change process. |
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Term
| What is the "Calm waters" Metaphor? |
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Definition
| Organization is a large ship on calm waters. Change is the occasional storm. |
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Term
| What is the "white-water rapids" Metaphor? |
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Definition
| Organization is seen as a small raft navigating in a river with rapids |
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Term
| Lewin's three-step description of the change process |
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Definition
1. Driving forces, which direct behavior away from the status quo can be increased.
2. Restraining forces, which hinder movement from the existing equilibrium can be decreased.
3. The two approaces can be combined.
4. Refreeze so that change stays. |
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Term
| Why do employees resist change? |
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Definition
| Uncertainty over the unknown, concern over losing something of value, and belief that the change is not in the organizations best interest. |
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Term
| What happened in Coch and French? |
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Definition
| Shows that the more involvement employees have with the changes being made in an organization, the less they resist this change. |
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Term
| What are some techniques for reducing resistance to change? |
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Definition
Education and communication
Participation
Facilitation and support
Negotiation
Manipulation
Coercion |
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Term
| What is organizational development (OD)? |
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Definition
| An activity designed to facilitate planned, long term organization wide change that focuses on the attitudes and values of organizational members; essentially an effort to change an organization's culture |
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Term
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Definition
| Force/influence a person feels when they faces opportunities, constraints,or demands that they precieve to be uncertain and important |
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Term
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Definition
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Term
| What are the two categories for causes of stress? |
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Definition
| Organizational and personal |
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Term
| 3 types of Personal Stress |
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Definition
Personality type
Family Matters
Financial Problems |
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Term
| What are types of organizational stress? |
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Definition
Role ambiguity
role conflict
role overload
technological advancements
work process engineering, downsizing
Restructuring |
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Term
| What are employee assistance programs? |
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Definition
| Programs to help employees overcome personal and health-related problems |
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Term
| What is a wellness program? |
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Definition
| Program offered by organizations to help their employees prevent health problems. |
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Term
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Definition
| The ability to combine ideas in a unique way or to make unusual connections |
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Term
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Definition
| process of taking a creative idea and turning it into a useful product, service, or method of operation. |
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Term
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Definition
| Number of subordinates a manager can direct efficiently and effectivley |
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Term
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Definition
| rights given to a manager in their position to give orders and expect them to be obeyed. |
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Term
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Definition
| obligation to perform assigned activities |
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Term
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Definition
| authority that entitles a manager to direct the work of an employee |
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Term
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Definition
| management principal that no person should report to more than one boss |
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Term
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Definition
line of authority that extends from highest levels in an org. to lowest levels;
Clairify who reports to whom. |
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Term
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Definition
| positions that are created to support, assist and advise holders of line authority. |
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Term
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Definition
| individuals capacity to influence decisions |
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Term
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Definition
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Term
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Definition
| based on ability to distribute something that others value |
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Term
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Definition
| power based on one's position in the organizational hierarchy |
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Term
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Definition
| power based on one's special skills |
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Term
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Definition
| power based on indentification with a person who has desireable resources or personal traits |
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Term
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Definition
| a function of how much decision making authority is pushed dwon to lower levels in an organization. The more centralized, the higher the level at which decisions are made |
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Term
| Functional departmentalization |
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Definition
| grouping of activites by function performed |
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Term
| Name the five types of departmentalization |
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Definition
Functional
Product
Customer
Geographic
Process |
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Term
| Functional departmentalization |
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Definition
| Groups employees based on work performed |
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Term
| Product departmentalization |
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Definition
| Groups employees based on major product areas |
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Term
| Customer departmentalization |
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Definition
| Groups employees based on customers problems and needs (Wholesale, retail..) |
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Term
| Geographic departmentalization |
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Definition
| Groups employees based on location served |
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Term
| Process departmentalization |
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Definition
| Groups employees based on the basis of work or customer flow ( testing, payment) |
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Term
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Definition
| The bureaucracy; a structure that is high in specialization, formalization and centralization. |
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Term
Organic Organization's loose structure allows it to change quickly as required.
TRUE OR FALSE |
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Definition
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Term
| How do strategy and structure relate? |
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Definition
| Structure should help management achieve its objectives. Objectives are derived from Strategy. Therefore the structure should follow strategy. |
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Term
| How does size effect structure |
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Definition
| The more employees a company has, the more it moves toward a mechanistic structure |
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Term
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Definition
| Unfreezing, changing, refreezing |
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Term
| Cognitive component of an attitude |
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Definition
| Beliefs, opinions, knowledge and information held by a person |
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Term
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Definition
| incompatibility between two or more attitudes and behavior |
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Term
| Myers-Briggs Type Indicator (MBTI) |
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Definition
| Method of identifiying personality types |
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Term
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Definition
| Extroversion, Agreeableness, Conscientiousness, Emotional Stability, and openness to experience |
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Term
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Definition
Assortment of non cognitive skills that help a person code with demands and pressures:
Such as:
Self-awareness, self management, self motivation, empathy, and social skills |
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Term
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Definition
| personality attribute that measures degree to which people believe they are masters of their own fate. |
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Term
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Definition
| measure of the degree to which people are pragmatic, maintain emotional distance and believe ends justify the means |
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Term
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Definition
| Measure of individual's ability to adjust his behavior to external situational factors |
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Term
| Holland's typology of Personality |
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Definition
| Matches personalities with Jobs |
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Term
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Definition
| theory that we judge people differently depending on the meaning we attribute to a given behavior. |
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Term
| Fundamental attribution error |
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Definition
| tendency to underestimate the influence of external factors and overestimate internal factors when making judgements about others |
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Term
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Definition
| Tendency for individuals to attribute sucess to internal factors and failures to external factors |
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Term
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Definition
| behavorial theory that argues that learned behavior is a function of its consequences |
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Term
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Definition
| tendency of an individual in a group to decrease effort because responsibility and achievement cannot be measured |
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