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Definition
| interaction between two or more individuals |
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| person who creates and transmits a message to another person/people |
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| create a message and determine how it is to be sent |
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| send a message to one or more people (in print, using technology, etc.) |
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| person who gets the message from the sender |
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| decipher (discover the meaning of) the message that was recieved |
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| assign meaning to the message based on personal experiences |
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hearing: a physical sense that is involuntary and passive and often done automatically without pay attention.
listening: an active process that requires effort or attention from the listener; used to decode messages |
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Term
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Definition
1. the message itself: the info that is communicated by the sender to the receiver.
2. packaging: how the message is conveyed. may include verbal or nonverbal characteristics |
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Term
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Definition
- content
- language
- symbols (including pictures)
- delivery style
- complexity
- focus (i, you, neutral; can really change the way it comes off) |
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Term
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Definition
a communication pathway through which the message is transmitted. may be
- direct: message sent is targeted to specific group(s) or person(s)
- indirect: receiver is not specified. |
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Definition
physical enviornment in which communication takes place.
- public or private space
- layout of offices
- layout of classrooms/meeting rooms
- relative position of the participants |
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| a strategy for determining when the communication will take place relative to the present situation and the kind of message being sent |
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| factors that can interfere with the message and distort it. not always verbal. |
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| process of responding to messages after interpreting them |
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Definition
- accent
- speed of natural conversation
- tone
- pitch
- rhythm |
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Term
| nonverbal characteristics |
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Definition
- artifacts
- proxemics
- body language
- physical characteristics
- grooming |
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Term
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Definition
| tangible items and their placement, which are a part of nonverbal communication that can convey an unintended message (like political pins being worn) |
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| NVC. defines the spatial relationship between the sender and receiver |
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Definition
| personal characteristic of NVC that includes use and extent of facial expressions and gestures, and may have an impact on communication |
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| the physical appearance and shape of an individual, which may subtly affect communication. (NVC) |
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| (NVC) personal appearance, style, and attire of an individual, which has an impact on communication |
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Term
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Definition
| (NVC) idea that an appropriate appearance and grooming style will create the desired effect during communication. |
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| characteristic of NVC that describes the extent and ways an individual extends physical contact to others and the kind of message that contact transmits |
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| communication that uses written, typed, or printed words and pictures to convey the message. includes memos, letters, etc as well as social networking. may be direct or indirect, primary or secondary channel. |
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| essential communications documents |
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Definition
| written communications that are necessary (fundamental) to carrying out the business of an organisation. |
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Term
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Definition
| a written record that is required to serve as verifiable evidence that something has occured |
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| length of time a specific type of written documents must be kept |
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Term
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Definition
| written or outlined documents produced by orgamizations to provide information to employees relating to the organization's mission, policies, rules, benefits, and so on. |
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Term
| human resource policy and procedure manuals |
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Definition
| written or online documents used as a management tool to direct the actions of management relative to employee relations. |
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Term
| departmental policy and procedure manuals |
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Definition
| written or online documents specific to a department that guide the activities and work processes of that department. |
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Term
| optional written communications |
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Definition
| any type of written document that is not considered essential to the function of an organization. Such as newsletters or networking. |
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Term
| organizational culture and written communication |
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Definition
- proprietary info: knowledge about an organization that must be restricted to certain individuals within the organization or to members of that organization only.
- health insurance portability and accountability act od 1996 (HIPAA): can't look at personal info without a good reason.
- amount of information shared, and direction of flow.
- preferred channel(s) |
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Term
| using computers to communicate |
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Definition
- email
- proliferation of email may interfere with timely completion of work
- "junk email" may waste time
- email has the potential to replace interpersonal communications |
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Term
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Definition
| claim that the person writting the email may not be representing the organization they are liked to accurately. |
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Definition
- more impersonal (less tolerance for errors, greater chance for distortion)
- larger audience=more sophisticated packaging
- important to test technology, proofread printed materials, etc. |
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Term
| barriers to communication |
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Definition
- regional language
- cultural variations in language, proxemics, body language, touching
behavior, customs.
- intercultural differences
- gender
- generational differences
- political correctness |
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