Shared Flashcard Set

Details

Front office final
Fidelio Opera
25
Education
Professional
03/11/2009

Additional Education Flashcards

 


 

Cards

Term

 

Room Status

Definition

A situation in which the housekeeping department's description for a room's status differs from the room status information that guides front desk employees in assigning room to guests.

 

Room status can also allow housekinping and the front desk to be award of the room such dirty, clean, occupied.....

Term

 

Add on

Definition

 

To make more than one reservation for the same name but different dates. this feature is used after the first reservation is booked and it copies the basic information to the next reservation and only the dates need to be changed.

Term

 

Negociated rate

Definition

 

Used for guests who have special negociated rates with the hotel sssuch as a corporate rate. Rate information can be entered and will be the only rate that will appear on the available screen for all the future reservations.

Term

 

Yield management

Definition

 

 Yield management is to maximize profit for guest room sales, to mximize profit for hotel services profitable guest(food, Beverage, convention services.)

Term

 

Overbooking

Definition

 

It's done to make-up for loss of sales due to cancellation, no shows and understays.

Term

 

ADR

Definition

 

Average Daily Rate:

 

Total revenue/# of occupied rooms

Term

 

RevPar

Definition

 

Revenue Per available room:

 

Total revenue/Total of hotel rooms

Term

 

Occupancy

Definition

 

Occupancy is:

 

Number of occupied rooms/total rooms X 100

Term

 

Yield

Definition

 

 

Actual revenue/potential revenue X 100

Term

 

GDS

Definition

 

Global Distribution System are distributors of hotel rooms to corporations such as travel agents that buy rooms in large volume.

Galileo/Apollo= United A/L

Sabre= American A/L

Term

 

Registration card

Definition

 

This feature is used to print the registration card for the guest that is checking in.

Term

 

Traces

Definition

 

Allow the PMS to communicate with other departments, the reservationist sets up the trace and every department can access their traces so they know what action needs to be taken for each guest.

Term

 

Routing option

Definition

 

Allow the reservationist to set up billing to another guest or company it can be used for certain dates, entire stay and for some or all charges. Routing is used on the reservation record of the person who having their charges paid by someone esle 

Term

 

Fixed charges option

Definition

 

Used when the guest has agreed to a set fee for a service such as unlimited local phone calls at a fixe price daily or once.

Term

 

 

 

ADR/Occupancy

Definition
Term

 

House counts

Definition

 

The forecasted or expected number of guests for a particular period, sometimes broken down into group and non- group business.

Term

 

Low demand periods

Definition

 

Lower prices, create package with value

 

 

 

Term

 

Housekeeping option

Definition

 

Used to inform housekeeping if the guest wishes to have turndown service and has an area for special instructions

Term

 

Connecting rooms

Definition

 

All the 01's & 06's are connected

Term

 

PMS applications

Definition

 

Reservation, Registration

Posting, Check-out

Inquire and Reports

Housekeeping, Maintenance

Sales and Marketing

Revenue mgmt, Room status 

Term

 

Room views

Definition

 

Room wiews can be park, courtyards and 6th Ave

Term

 

 

Paid-out

Definition
cash disbursed by the hotel on behalf of a guest in charged to the guest's account as a cash advance
Term

 

 

Room confidentiality

Definition

 

to protect guests

never say guest's name or room number outloud

at the front desk

Term

 

Acual Reveue:

Definition

 

Number of rooms sold X Actual Rate

Term

 

Potential Revenue:

Definition

 

Number of rooms available for sale X Rack rate

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