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| process of working with and through others to achieve organizational objectives |
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only this certain is change
speed, teamwork, flexibility
focus on the customer
lifelong learning/improvement |
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| globalization, evolution of product quality, environmentalism, E-business |
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| Managerial functions, skills, facts of life |
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| objectives and how to reach them |
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| Evaluate results to objective and take corrective actions |
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| leader, figurehead, liaison |
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| monitor info, disseminator, spokesperson |
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| entrepreneur, disturbance handler, negotiator |
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| formal training and education through practice |
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| improving performance of individual workers |
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| invented economics, craft Vs. job specialization |
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| father of job specialization, pay incentives and piece rates |
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| Frank and Lillian Gilbreth |
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| Defined functions of mgmt (14 principles) |
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| bureaucracy, rational set of guidelines |
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| importance of worker participation, teamwork |
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| production-oriented field of management dedicated to improving efficiency and cutting waste is a convenient description of the production-oriented area of management |
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| scientific management scientific management |
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| developing performance standards on the basis of systematic observation and experimentation |
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| Creating organization cultures that enable all employees to realize their potential. |
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| Political and legal implications on mgmt |
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| Increased use of legal audits, Use of alternative dispute resolution (ADR) |
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| when a new idea occurs to someone. |
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| creation of a working prototype |
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| development of a profitable production process |
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| An employee who takes personal responsibility for pushing an innovative idea through a large organization |
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