Term
| What does Arbitration mean?> |
|
Definition
| Arbitration is a means to settle a labor-management dispute by letting a third party decide on the issue. the decision of the third party is usually binding |
|
|
Term
|
Definition
| An agreement between an employer and a union that, as a condition of employment, all employees must belong to the union before being hired. The employer agrees to retain only those employees who belong to a union. The closed shop was declared illegal by the Taft-Hartley Act. |
|
|
Term
|
Definition
| A concerted refusal to work for, purchase from, or handle the products of an employer. Where the action is directed against the employer directly involved in the labor dispute, it is termed a primary boycott. In a secondary boycott, the action is directed against a neutral employer in an attempt to get him/her to stop doing business with the company with which the union is having a dispute. Secondary boycotts are illegal under the Taft Hartley Act. |
|
|
Term
|
Definition
| Work stoppage by employees seeking economic benefits like wages, hours, or other working conditions. this differs from a strike that is soley for unfair labor practicies. |
|
|
Term
| Mediation (or conciliation) |
|
Definition
(Conciliation) The efforts of a third party to help parties to reach agreement in a labor dispute. Mediators help clarify issues and suggest possible solutions. Under the RLA mediators have the authority to recommend to the NMB when the parties can be released from further bargaining union and the ___ strike and management implement terms of an agreement. |
|
|
Term
|
Definition
| is the coming together of workers to negotiate their employment. |
|
|
Term
|
Definition
| Where employees do not have to belong to the union or pay dues to secure or retain employment in a company, even though there may be a collective bargaining agreement. The Union is obligated by law to represent members and non-members equally regardless of whether it is an open shop or a union shop. |
|
|
Term
|
Definition
| place of employment where the employer may hire either labor union members or nonmembers but where nonmembers must become union members within a specified period of time or lose their jobs |
|
|
Term
| To whom does the TITILE SEVEN Civil Rights Act apply to? |
|
Definition
| only those businesses with 15 or more employees |
|
|
Term
Bona fide occupational qualification |
|
Definition
quality or an attribute that employers are allowed to consider when making decisions on the hiring and retention of employees – qualities that, when considered, in other contexts would be considered discriminatory and thus violating civil rights employment law.
example:
mandatory retirement ages for bus drivers and airline pilots, for safety reasons. |
|
|
Term
| explain the two types of sexual harassment |
|
Definition
quid pro quo - "this for that" harassment
the person in power tells the subordinate that they the subordinate would engage in specific behavior she/he would get preferential treatment such
as a raise, promotion, etc.
hostile working environment - management allows inappropriate behavior
|
|
|
Term
|
Definition
| policies that take race, ethnicity, or gender into consideration in an attempt to promote equal opportunity. The focus of such policies ranges from employment and education to public contracting and health programs. The impetus towards affirmative action is twofold: to maximize diversity in all levels of society, |
|
|
Term
| Americans w/ disablilities act? |
|
Definition
ADA is a fairly recent act that was put in place to protect employees and customers with disability and to assure that they had
equal access to employment, transportatio, public accomodations, telecommunication and other public service.s
|
|
|
Term
| what five areas does the ADA cover to prevent discrimination? |
|
Definition
[image]Covers 5 areas
–Employment
–Public transportation
–Pubic accommodations
–Telecommunication services
–Public services
|
|
|
Term
| what is a reasonable accommodation |
|
Definition
| A reasonable accommodation is any modification or adjustment to a job or the work environment that will enable a qualified applicant or employee with a disability to participate in the application process or to perform essential job functions. Reasonable accommodation also includes adjustments to assure that a qualified individual with a disability has rights and privileges in employment equal to those of employees without disabilities |
|
|
Term
| the Age Discrimination in Employment Act of 1967 (ADEA) |
|
Definition
| protects certain applicants and employees 40 years of age and older from discrimination on the basis of age in hiring, promotion, discharge, compensation, or terms, conditions or privileges of employment. |
|
|
Term
|
Definition
–Amount of money added to customer’s bill by management. It is part of the gross receipts of the organization. May be retained or distributed.
|
|
|
Term
|
Definition
: all tip earnings of the service employees are intermingled and then redistributed.
to be acceptable under law, a tip pool “must be completely voluntary, initiated by the employees themselves with or without the knowledge of management, and not made part of the terms of hire or conditions of continuing employment.” This means that an employer may not be involved in a tip pool - |
|
|
Term
|
Definition
| Therefore, your employer can require that you share your tips with other staff that provide service in the restaurant. In this regard, it’s DLSE’s position that when a tip pooling arrangement if in effect, the tips are to be distributed among the employees who provide "direct table service." Such employees could conceivably include waiters and waitresses, busboys, bartenders, host/hostesses and maitre d’s. Employees who do not provide direct table service and who do not share in the tip pool include dishwashers, cooks, and chefs, except in restaurants where the chefs |
|
|
Term
|
Definition
Not taking the proper diligence to hire that right person for the right job. for example by not checking references to find a hired employee is a sex offender
–doing (or not doing) what a sane, reasonable person would do (or not do) in similar circumstances
|
|
|
Term
|
Definition
| an employment relationship in which either party can break the relationship with no liability, provided there was no express contract for a definite term governing the employment relationship and that the employer does not belong to a collective bargain |
|
|
Term
|
Definition
– in common law, it is a civil wrongdoing for which law provides a remedy |
|
|
Term
| why would you join a union? |
|
Definition
the primary reason that people join unions is to have a voice in how they are treated with regard to salary, benefits, promotions. Many organizations have a process by which employees can voice their dissatisfaction. Others do not. |
|
|
Term
| what is a yellow dog contract |
|
Definition
| agreement between an employer and an employee in which the employee agrees, as a condition of employment, not to be a member of a labor union. In the United States, such contracts were, until the 1930s, widely used by employers to prevent the formation of unions, most often by permitting employers to take legal action against union organizers. In 1932, yellow-dog contracts were outlawed in the United States under the Norris-LaGuardia Act.[2] |
|
|
Term
|
Definition
an organization of worker formed for the purpose of advancing member interest with respect to wages, benefits, hours, work and other employment conditions
|
|
|
Term
|
Definition
| new employees cannot be forced to join a union |
|
|
Term
|
Definition
Staffing is hiring the right people for the right job. Scheduling is arranging for staff to be available at
the appropriate times.
|
|
|
Term
|
Definition
| voluntary and involuntary separation of ee from er |
|
|
Term
|
Definition
|
|
Term
| what is the malcolm baldridge awarad? |
|
Definition
It is an award given by the US president in recognition of quality service in a business, health care, education, or pritvate sector that was inspired by the total quality management movement.
- it recognizes quality acheivements in US businesses. |
|
|
Term
| Who is deming? List four of his 14 points. |
|
Definition
| Deming was a management professor who focused in on improving upon quality products and services. |
|
|
Term
|
Definition
fourteen key principles for management for transforming business effectiveness
1. eliminate slogans
2. institute on the job training
3. eliminate reliance on inspections for quality
4. adopt the new philospohy |
|
|
Term
|
Definition
| Benchmarking is measuring the organizations current productivity and performance agaisnt industry standards or internal or external measures. |
|
|
Term
|
Definition
Accountability
The state of being responsible or liable for actions taken. |
|
|
Term
| How do you measure accountability |
|
Definition
Productivity measures
Financial
Human resources |
|
|
Term
| External customer, internal customer |
|
Definition
external customer: end user of a prodcut made by the organization.
internal: employees in the organization who provide direct service to the external customer. |
|
|
Term
|
Definition
| customers who MUST use a product or service becasue they have no OTHER options. |
|
|
Term
| what is a professional accrediting agency give an example |
|
Definition
a professional crediting agency is like the JCOH, it is accountable to the public for assuring a hospital/health care meets standards and criteria.
provides expert judgement on whether goods/services are appropriate. |
|
|
Term
|
Definition
| measures the realationshop b/t inputs and outputs |
|
|
Term
what are the three ways to measures productivity.
explain all three measurements. |
|
Definition
quantitatively, qualitatively, outcome measures.
1. qt. measures the amount of product produced.
2. quality -- food safetly
3. outcome measures. did the product do what is was supposed to d? |
|
|
Term
|
Definition
A measure of foodservice productivity defined as the amount of
all food sales divided by the average cost of a meal within the facility. |
|
|
Term
| what are the 2 types of quality measurements? |
|
Definition
product features and freedom from defects.
-product features: the product itself and its componements meet the customers satisfaction
-freedom from defects: the product is free of problems and prevents customer dissatisfaction |
|
|
Term
| - defect ratio measures quality |
|
Definition
| lower the ratio (#defects/chances for defects) the better the quality. |
|
|
Term
| what is involved in quality management process? |
|
Definition
| financial planning, financial control, financial improvement |
|
|
Term
| shawart established the PDA cycle for quality management/improvement? what is it |
|
Definition
|
|
Term
|
Definition
| identifies where main problems are in quailty of food service org. |
|
|
Term
| what is the difference from quality assurance and quality control |
|
Definition
Quality Control (QC) - A method to determine if the products being made meet minimum standards of acceptability.
Quality Assurance (QA) - The process of identifying and solving problems within a department or area of an organization. |
|
|
Term
| Quality management programs include |
|
Definition
| quality control, quality assurance, Continuous Quality Improvement and Total Quality Management. |
|
|
