TYPES OF SERVICE

What style is:

1. Plate
2. Family
3. Cart
4. Platter

1. American
2. English
3. French
4. Russian

DESCRIBE:

1. Plate service
2. Family service
3. Cart servce
4. Platter service

1. take order, give order to BOH, bring plate to table
2. big platters, pass around table
3. prepared tableside (guac live)
4. present food, then serve onto guests plates

What is the primary goal of any type of food or beverage service?

to provide an enjoyable experience for guests by meeting or exceeding their expectations

Standard Operating Procedures:

1. Goals:
2. Job Breakdowns:
3. Performance Standards:

1. produce & serve quality products in a consistent manner
2. descrip. of the steps required to successfully complete each task that is part of a job
3. should be measurable & observable

GUEST SERVICE TRAINING

1. Service staff must be?
2. They must identify?
3. Training should include?

1. polite, properly groomed, and hae the right attitude
2. proper plating, ingredients, and even garnishes
3. sanitation & safety

1. What is a must in teamwork?
2. Teamwork builds?
3. Self-directed work teams empower what?

1. Teamwork between service & production
2. morale, make the job easier and more enjoyable
3. servers to plan & manage their own work - more freedom, more responsibility

What are the 5 main preopening concerns & activities?

1. Inspecting Facilities: mise en place
2. Following reservations procedures
3. Assigning Server Stations
4. Performing Sidework
5. Holding Server Meetings

What are the 7 steps to serving wine?

1. bring btl to tbl before opening
2. when host approves, open following correct procedures
3. after cork removed, wipe rim again
4. all host to sample
5. host approves, fill glasses of all guests, no more than 2/3 or 1/2 full
6. know what to do if host doesn't approve
7. place wine btl to right of host's wine glass

1. Dram shop acts
2. Negligence

1. bartenders, servers, and owners can be held jointly liable for damages under common law
2. "failure to exercise the care that a resonably prudent person would exercise under like or similar circumstances"

What beverages have almost exactly the same amount of alcohol?

12 oz beer = 4 oz wine = 1 1/4 oz 80 proof liquor = 1 oz 100 proof liquor

What are the main warning signs of Intoxication?

CHANGES IN BEHAVIOR!

• Relaxed inhibition
• impaired judgment
• slow reactions
• decreased coordination

Traffic Light Rating System of Intoxication

Red- STOP! guest obviously & visibly intoxicated

Yellow- Caution- no yet intoxicated but be concerned

Green- Go - no signs of intoxication

1. stand-alone computer system
2. input/output unit but onl small memory
3. no cash drawers - enter only not settle

1. preset key
2. price look-up keys
3. function keys
4. settlement keys
5. numeric keypad
6. touchscreen terminals
7. magnetic strip readers
8. wireless handheld server terminals

1. labeled w/ name or item drawing
2. indentify by reference code number
3. allow servers to relay prep instructions
4. process transactions
5. record method of payment
6. ring up by price
7. simplify data entry; may be used in place of keyboards
8. connects to cash terminal; collect & store C.C. data

1. Menu Item File
2. Open Check File
3. Labor Master File
4. ECR/POS Reports

1. contains data for all meal periods and menu items sold
2. maintains current data for all open checks
3. one record for each employee & maintains data required to produce labor reports
4. may access data contained in several files to produce consolidated reports for mgmt

• working from tip jar
• swizzle sticks, cherries, bent matches, or a slip of paper with several tears are common items of a dishonest bartender

To Increase F&B Sales

Suggestive selling is?

2 Main things it does?

1. encourage guests to buy certain menu  items
2. to increase sales of most profitable items
3. to increase check average - the total F&B revenue divided by the total number of guests consuming meals

CONTRIBUTION MARGINS ARE HIGH ON BEVERAGES!

Servers must be well-trained on what?

Incentives?

• what drinks are available
• ingredients & prep methods
• how to make suggestions
• what wines go with what
• wine service
• exotic drinks, seasonal drinks

Give servers chances to win contests for boost in beverage sales!