Term
| measure the status of an organization |
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Definition
| What is the purpose of Metrics? |
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Term
o Establish a continuous process improvement (CPI) environment whereby all Airmen are actively eliminating waste and continuously improving processes
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Definition
| What is the vision for AFSO21? |
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Term
o effectively and efficiently deliver war-winning, expeditionary capabilities (deployed and in-place) to the joint commanders
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Definition
| The overarching intent of AFSO21 is to _______ |
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Term
o Prepare for and participate in the joint fight, anywhere, anytime
o Develop, maintain, and sustain the war-fighter edge
o Provide motivated and accountable Air Force warriors
o Continually improve our ability to meet the ever-changing demands of the world, our enemies
o and inevitable fiscal constraints |
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Definition
| By achieving a CPI operating style, to what will the Air Force be better positioned? |
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Term
o Results-oriented
o Total Air Force
o Sustained and deliberate application of AFSO21 principles
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Definition
| What three factors are AFSO21 program success based? |
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Term
o 5 Whys
o Brainstorming
o Pareto Analysis
o Affinity Diagrams
o Fish Bone Diagrams
o Control Charts |
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Definition
| Explain Six Lean tools that can assist the Airman in determining the "true' Root Cause? |
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Term
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Definition
| What are the four questions airman should keep in mind to help guide them through Root Cause Analysis process? |
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Term
Initial Problem Perception
Clarify the situation
Located the point of cause of the problem
Cause & effect investigation |
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Definition
| What are the parts of the systematic approach to problem solving? |
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Term
| ability to see top results "20%" factors influencing "80%" |
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Definition
| What is the expected outcomes of the Pareto Analysis? |
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Term
- Organization of information into themes or categories
- Use of information to discuss results
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Definition
| What is the expected outcomes of the Affinity Diagrams? |
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Term
o Trade-off between digging as deeply as possible and fining the deepest point that is still within the team’s sphere of influence |
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Definition
| What is the definition of Root Cause Analysis? |
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Term
o Simple method to help problem solving teams’ drill down to the “true” root causes
o Helps teams to drill down to the chain of events that lead to a problem. Teams should not take “five” as an absolute, as they may need to go deeper than five and rarely ever reach root causes in fewer than five steps
o Teams start with a simple problem statement and ask, “Why did the problem occur?” |
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Definition
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Term
o Open environment to throw out as many ideas as possible can be a useful means of pulling the information out of the team member that they did not realize was important
o Technique that allows the creative subconscious of team members to throw out ideas in a nonjudgmental setting |
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Definition
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Term
o Known as cause and effect diagrams
o Simple way to visually depict the relationship between specific categories of process inputs and the undesirable
o Look like a fish skeleton, with six ribs branching off a central spine
o A problem statement serves as the fish head, with the six ribs representing the six broad categories of causal factors: Manpower, Machine, Method, Material, Measurement, and Environment |
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Definition
| Define Fish Bone Diagrams? |
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Term
o Can objectively graph the output of a process over time
o Usually includes predefined upper and lower performance level limits
o Objective and disciplined approach that enables correct decisions regarding control of the process, including whether to change process control parameters |
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Definition
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