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| Obtains goods from wholesalers to sell to consumers |
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| Obtains goods from suppliers to sell to retailers |
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| Sells a variety of goods and services in a single store |
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| warehouse club and super store |
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| Offers price advantages and wide product selection to its members |
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| Sells certain lines of merchandise at below-average prices |
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| Sells used merchandise at reduced prices |
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| The quality of being frugal, using resources wisely |
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| Sell goods and services for specialized purposes |
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| Salesperson comes to home, either by invitation or not |
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| Shopper calls on telephone to buy goods listed in a catalog |
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| Seller calls on telephone to sell goods or services |
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| Shopping in response to ads on television |
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| Buying goods and services on the Internet, including Internet auctions |
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| Being able to depend on a person or business to back up their claims |
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| Special consumer features offered by a store or other seller |
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| Buying on the spur of the moment, without planning |
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| A guarantee that a product will perform up to specified standards; four types are implied, written, full, and limited warranties |
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| A total expected cost, in writing, for performing a service |
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| Gives authority to a service provider to perform services |
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| Legally binding papers signed by all parties in an agreement |
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| Guarantees certain quality standards of performance |
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| Also called direct marketers, they sell goods and services in different ways and from diffrent locations |
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| A nonretail association owned and operated by a group of members for theitr own benefit rather than for profit |
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| a paid message touting the attributes of something in order to convice consumers to buy it |
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| the process of gathering information about products and srvices to get the best quality or usefulness at the best price |
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| Provides for free repair or replacement of the warrented item or part if any defect occurs while the warranty is in effect |
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| Provides service,repairs and replacements only under certin condition |
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| An unwritten warranty that guarantees a product is what it is called and does what its name implies |
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| An unwritten warranty that guarantees a product is fit for any performance or purpose promised by the seller |
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| a contract that provides for the servicing of a product.if needed , duringthe term of the contact |
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