Term
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Definition
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Psychological response to demands when they exceed our resources |
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Term
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Definition
| The particular demands that cause people stress |
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Term
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Definition
| Negative consequences from stress |
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Term
| The three types of strains |
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Definition
1) Physiological - illness, high blood pressure, headaches, back pain
2) Psychological - depression, anxiety, forgetfulness, loss of clarity
3) Behavioral - substance abuse, compulsive behaviors, overeating |
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Term
| The four work hinderance stressors |
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Definition
Role Conflict (multiple expectations)
Role Ambiguity (not enough info about role)
Role Overload (too many demands)
Daily Hassles (daily duties) |
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Term
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Definition
1) Time Pressure
2) Work Complexity
3) Work Responsibility |
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Term
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Definition
1) Reduces role overload
2) Enhances work/life balance |
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Term
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Definition
| How people manage stressful demands that they face and the associated emotions |
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Term
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Definition
1) Behavioral (physical activities)
2) Cognitive (thoughts)
3) Problem focused (behaviors/cognitions)
4) Emotion focused |
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Term
| Primary & Secondary Appraisal |
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Definition
1) Evalutation of confronting demands
2) Considering how to cope |
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Term
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Definition
| Emotional, mental, and physical exhaustion from ongoing stressful demands |
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Term
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Definition
Alarm, Resistance, Exhaustion
Set of responses from the body that allow adaption to stressful demands |
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Term
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Definition
Relaxation Techniques
Cognitive Behavioral Techniques
Health and Wellness Programs |
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Term
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Definition
1) Impatient, hard driving, competitive,
2) Directly linked to coronary heart disease |
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Term
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Definition
1) Help from others
2) Either instrumentally or emotionally |
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Term
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Definition
| Someone realizes their interests are not the same as another persons |
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Term
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Definition
1) Relationship (personal)
2) Task (work content/goals)
3) Process (how work gets done) |
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Term
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Definition
1) History
2) Communication
3) Cognitive
4) Individual characteristics
5) Structural Factors |
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Term
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Definition
1) Accomodating
2) Collaborating
3) Compromising
4) Avoiding
5) Competing |
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Term
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Definition
| Conflict that negatively effects the goals of work |
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Term
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Definition
Conflict that has a positive influence on goals at work
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Term
| Negative effects of conflict |
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Definition
1) Anger
2) Distrust
3) Frustrations
4) Stresses
5) Misunderstandings |
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Term
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Definition
| Conflict grows increasingly worse over time |
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Term
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Definition
1) win/win
2) win/lose
3) compromise
4) lose/win
5) lose/lose
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Term
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Definition
| Process of people with different preferences agree on a solution |
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Term
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Definition
| The ability to achieve desired outcomes |
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Term
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Definition
1) Legitimate
2) Reward
3) Coercive
4) Expert
5) Referent |
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Term
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Definition
| When someone goes for what they want without thinking about what others want |
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Term
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Definition
| Understanding others and work and using this knowledge to help obtain your objectives |
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Term
| Dimensions of political skill |
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Definition
1) Social astuteness
2) Interpersonal influence
3) Networking ability
4) Apparent sincerity |
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Term
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Definition
| Assured reliance on the truth of someone or something |
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Term
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Definition
| Trust based off of traits of the trustor |
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Term
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Definition
| A general expectation that a person can be relied upon |
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Term
| Highest and lowest levels of propensity by country |
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Definition
High - Sweden, China
Low - Brazil, Turkey |
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Term
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Definition
| Trust based on rational judgements |
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Term
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Definition
| Perception that the authority adheres to principles that the trustor finds acceptable |
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Term
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Definition
| Belief that the authority wants to do good for the trustor aside from personal gains |
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Term
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Definition
| Based on gut feelings and emotions |
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Term
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Definition
| Perceived fairness of authority's decision making |
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Term
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Definition
| Perceived fairness of decision-making outcomes |
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Term
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Definition
| Perceived fairness of decision making processes |
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Term
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Definition
| Opportunity to express opinions |
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Term
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Definition
| Opportunity to request an appeal |
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Term
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Definition
1) Constant
2) Unbiased
3) Representative
4) Accurate |
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Term
| Relationship between procedural and distributive justice |
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Definition
| Combination to influence employee reactions |
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Term
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Definition
| Perceived fairness of the treatment received by employees from authorities |
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Term
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Definition
| Perceived fairness of the communications provided to employees from authorities |
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Term
| The four dimensions of justice |
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Definition
1) Distributive Justice Rules
2) Procedural Justice Rules
3) Interpersonal Justice Rules
4) Informational Justice Rules |
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Term
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Definition
| Principles of conduct governing an individual |
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Term
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Definition
When employees expose their employers for illegal actions
***76% of employees have witnessed illegal actions in the last 12 months |
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Term
| Theory of cognitive moral development |
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Definition
| As people get older, they move through moral stages of development, each getting more sophisticated |
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Term
| Stages of cognitive moral development |
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Definition
Preconventional 1) Avoid punishment
2) Mantain exchange relationships
Conventional 3) Earn others approval
4) Follow rules and laws
Principled 5) Protect individual rights
6) Follow universal principles |
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Term
| The four component model of ethical decision making |
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Definition
1) Moral Awareness
2) Moral Judgement
3) Moral Intent
4) Ethical Behavior |
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Term
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Definition
| Recognizing a moral issue exists |
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Term
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Definition
| Accurately identifying the morally correct choice of action |
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Term
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Definition
| Degree of commitment to the moral course of action |
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Term
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Definition
| The degree to which a person sees themselves as a moral person |
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