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| documents that go to people inside the organization. |
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| Documents that go to outside audience: clients, customers, suppliers, stockholders, government, media and general public. |
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Widely accepted practices you routinely encounter.
In business thise conventions help people recognize, produce and interpret different kinds of communication. |
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| Writing that keeps reader in mind. Good writing is both friendly and businesslike. |
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| Style of communication that looks at things from the audiences point of view, emphasizing what the audience wants to know, respecting the audiences intelligence and protecting th audiences ego. |
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| Focusing on positive rather than negative. |
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| language that does not discriminate. |
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| Implied attitude of the communicator toward the audience. |
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| Ability to put yourself in someone else's shoes. |
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| Myers-Briggs Type Indicator |
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| This instrment uses four pairs of dichotomies to identify ways that people differ. |
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| People energized by interacting with other people. |
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| Extroversion-Introversion |
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| How individuals prefer to focus their attention and energy. |
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| Measures the way an individual prefers to take in information |
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| Gather information through their senses prefering what is real. |
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| Prefer to gather information by looking at the big picture, focusing on te relationships and connections between facts. |
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| Measures the way an indiviudal makes decisions. |
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| prefer to use thinking in decision making to consider logical consequences of a choice or action. |
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| Make decisions based on the impact to people, considering what is important to them and others involved. |
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| Measures how an individual orient themselves to the external world. |
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| Like to live in a planned, orderly way, seeking closure. |
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| Prefer to live in a flexible, sponatneous way, enjoying possibilities. |
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| Set of values, attitudes and philosophies. |
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| Advantages that the audience gets by using your services, buying your product, following your policies or adopting yor ideas. |
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| Come automatically from using a product or doing something. |
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| Added on. Someone in power decides to give them. |
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| Interpersonal Communication |
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| Includes such areas as listening, conversational style, body language, and networking. |
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| Receivers actively demonstrate that they've understood a speaker by feeding back the literal meaning, the emotional content, or both. |
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| The ability to connect with many different types of people. It is creating connections with still more people. |
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| Organizations take steps to protect their data. |
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| Emails that try to lre receivers to send sensitive information. |
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| Organizations are monitoring many different kinds of electronic interactions. |
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| Title of the document. Tells the reader why they need to read the document. |
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| Focus on the business relationship you share with the reader rather than on the readers hobbies, family or personal life. Paragraph that shows you see the reader as an individual. |
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| Some use this to ensure readers read their message. Can be extremely risky. |
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| This is a neutral or positive statement that allows you to delay the negative. |
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