HUMAN RESOURCE MANAGEMENT

the process of finding, developing, and keeping the right people to form a qualified work force. 

HOW IS A VIOLATION OF THE 80% RULE USED BY THE COURTS AND FEDERAL AGENCIES? 

to determine whether there is evidence of adverse impact occurs when the members of a particular race, sex, or ethnic group are unintentionally harmed because they are hired, promoted, and trained at much lower rates than others.

AN EXTERNAL RECRUITING METHOD IS?

ADVERTISING

WHAT IS AN INTERNAL RECRUITING METHOD?

JOB POSTING

IS HIERARCHICAL PAY AN EXAMPLE OF A PAY-VARIABILITY DECISION USED TO MOTIVATE EMPLOYEE PERFORMANCE?

NO

UNDER WHAT TYPE OF SALES PLAN ARE SALEPERSONS PAID A % OF THE PURCHASE PRICE OF ITEMS THEY SELL?

COMMISSION

 TRUE OR FALSE?

VALIDATION IS THE PROCESS OF DETERMINING HOW WELL A SELECTION TEST OR PROCEDURE PREDICTS FUTURE JOB PERFORMANCE

TRUE

 TRUE OR FALSE?

DISPARATE TREATMENT AND ADVERSE IMPACTS ARE DEFINED IN LABOR LAWS ISSUED BY THE NATIONAL LABOR RELATIONS BOARD

FALSE

WHAT MUST ORGANIZATIONS DO BEFORE BEGINNING TO RECRUIT JOB APPLICANTS? 

CONDUCT A JOB ANALYSIS

WHAT IS THE LOWEST-ORDER NEED IN ALDERFER'S ERG THEORY?

EXISTENCE

WHAT FACTOR IS AFFECTED DIRECTLY BY PERCEIVED INEQUITY?

SATISFACTION

IF A LOCK MANUFACTURER SHOWS CUSTOMERS HOW MUCH PROTECTION ITS LOCKS PROVIDE, WHICH NEED OF MASLOW'S HIERARCHY IS THE COMPANY TARGETING?

SAFETY NEEDS

THE GOAL OF DEVELOPING SAFETY CONSCIOUSNESS IN THE WORKFORCE REQUIRES CONSTISTENT REINFORCEMENT AT EVERY ORGANIZATIONAL LEVEL.  WHAT DOES THIS MEAN? 

A CONSEQUENCE MUST BE DELIVERED FOLLOWING EVERY INSTANNCE OF BEHAVIOR

WHAT ARE REINFORCEMENT CONTINGENCIES?

THE CAUSE-AND-EFFECT RELATIONSHIPS BETWEEN THE PERFORMANCE OF SPECIFIC BEHAVIORS AND SPECIFIC CONSEQUENCES

ACCORDING TO EXPECTANCY THEORY, WHAT SHOULD BE "HIGH" FOR EMPLOYEES TO BE HIGHLY MOTIVATED?

INSTRUMENTALITY

WHAT ARE INTRINSIC REWARDS?

NATURAL REWARDS ASSOCIATED WITH PERFORMING A TASK OR ACTIVITY FOR ITS OWN SAKE

TRUE OR FALSE?

AN INTRINSIC REWARD IS A REWARD ASSOCIATED WITH PERFORMING A TASK OR ACTIVITY FOR ITS OWN SAKE

TRUE

TRUE OR FALSE?

IN GENERAL, EXTRINSIC REWARDS ARE MORE IMPORTANT TO WORKERS THAN INTRINSIC REWARDS

FALSE

TRUE OR FALSE?

ACCORDING TO MCCLELLAND'S LEARNED NEEDS THEORY, PEOPLE ARE MOTIVATED BY A NEED FOR POWER, ACHIEVEMENT, AND AFFILIATION

TRUE

WHEN A GOVERNMENT RAISES THE PRICE OF CIGARETTES TO TWENTY TIMES GREATER THAN CHARGED IN OTHER NATIONS, WHAT FACET OF REINFORCEMENT THEORY IS THE GOVERNMENT USING TO GET PEOPLE TO QUIT SMOKING?

PUNISHMENT

A MANAGER WANTS TO DOUBLE SALES IN 6 MONTHS AND GET EMPLOYEES TO WORK HARDER.  BUT, SHE LETS THEM REST AND TAKE DAYS OFF WHEN POSSIBLE.  THE MANAGER WANTS TO MEET THE CHALLENGING GOAL SET BUT DOES NOT WANT TO TIRE HER WORKERS.  WHAT TYPE OF LEADERSHIP STYLE IS THE MANAGER USING?

TEAM MANAGEMENT

A MANAGER IS OPEN TO ALL SORTS OF FEEDBACK AND RECOGNIZES THE CONTRIBUTIONS MADE BY EACH EMPLOYEE.  THE MANAGER NEVER WITHHOLDS INFORMATION (GOOD OR BAD) AND PUTS THE INTEREST OF THE STORE BEFORE HER OWN PERSONAL NEEDS.  WHAT TYPE OF VISIONARY LEADER IS THIS MANAGER?

ETHICAL CHARISMATIC

WHAT IS THE IMPOVERISHED MANAGEMENT LEADERSHIP STYLE?

OCCURS WHEN THE LEADER SHOWS LITTLE CONCERN FOR PEOPLE OR PRODUCTION AND DOES THE BARE MINIMUM NEEDED TO KEEP HIS/HER JOB

TRUE OR FALSE?

AS A LEADER BEHAVIOR, INITIATING STRUCTURE IS THE DEGREE TO WHICH A LEADER STRUCTURES THE ROLES OF FOLLOWERS BY SETTING GOALS, GIVING DIRECTIONS, SETTING DEADLINES, AND ASSIGNING TASKS

TRUE

TRUE OR FALSE?

FIEDLER'S CONTINGENCY THEORY IS BASED ON THE ASSUMPTION THAT LEADERS ARE CAPABLE OF ADAPTING AND ADJUSTING THEIR LEADERSHIP STYLES TO FIT THE DEMANDS OF DIFFERENT SITUATIONS

FALSE

TRUE OR FALSE?

THE LEADERSHIP TRAIT OF INTEGRITY REFERS TO THE EXTENT TO WHICH LEADERS DO WHAT THEY SAID THEY WOULD DO

TRUE

TRUE OR FALSE?

FIEDLER'S CONTINGENCY THEORY STATES THAT IN ORDER TO MAXIMIZE WORK GROUP PERFORMANCE, LEADERS MUST BE MATCHED TO THE SITUATION THAT BEST FITS THEIR LEADERSHIP STYLE

TRUE

WHEN DOES MIDDLE-OF-THE-ROAD LEADERSHIP STYLE OCCUR?

WHEN LEADERS SHOW A MODERATE AMOUNT OF CONCERN FOR BOTH PEOPLE AND PRODUCTION

IN ACCORDANCE WITH PATH-GOAL THEORY OF LEADERSHIP, WHAT IS ACHIEVEMENT ORIENTED LEADERSHIP?

SETTING CHALLENGING GOALS, HAVING HIGH EXPECTATIONS OF EMPLOYEES, AND DISPLAYING CONFIDENCE THAT EMPLOYEES WILL ASSUME RESPONSIBILITY AND PUT FORTH EXTRAORDINARY EFFORT

WHAT RULE IS USED IN NORMATIVE DECISION THEORY TO INCREASE DECISION QUALITY?

THE GOAL CONGRUENCE RULE

WHEN IS WRITTEN COMMUNICATION PREFERABLE TO ORAL COMMUNICATION?

WHEN MESSAGES ARE STRAIGHT-FORWARD

WHAT IS ATTRIBUTION THEORY?

STATES THAT WE ALL HAVE A BASIC NEED TO UNDERSTAND AND EXPLAIN THE CAUSES OF OTHER PEOPLE'S BEHAVIOR

IN ATTRIBUTION THEORY, A DEFENSIVE BIAS MAKES EMPLOYEES MORE LIKELY TO ATTRIBUTE THEIR PERFORMANCE PROBLEM TO WHAT CAUSES?

EXTERNAL CAUSES

TRUE OR FALSE?

ONE RECOMMENDATION FOR MANAGERS WISHING TO IMPROVE THEIR FORMAL COMMUNICATION IS TO DECREASE RELIANCE ON DOWNWARD COMMUNICATION

TRUE

TRUE OR FALSE?

IN THE MODEL OF THE COMMUNICATION PROCESS, DECODING MAY RESULT IN FAULTY COMMUNICATION AS A RESULT OF PERCEPTUAL FILTERS ON THE RECEIVER'S PART

TRUE

TRUE OR FALSE?

THE SELF-SERVING BIAS IS THE TENDENCY TO OVERESTIMATE OUR VALUE BY ATTRIBUTING SUCCESSES TO OURSELVES (INTERNAL CAUSES) AND ATTRIBUTING FAILURES TO OTHERS OR THE ENVIRONMENT (EXTERNAL CAUSES)

TRUE

WHAT DOES FUNDAMENTAL ATTRIBUTION ERROR CAUSE FOR MANAGERS?

MAKES MANAGERS MORE LIKELY TO ATTRIBUTE WORKERS' PROBLEMS OR FAILURES TO INTERNAL RATHER THAN EXTERNAL CAUSES

WHEN COACHING EMPLOYEES WHAT TYPE OF MISTAKES DO MANAGERS TEND TO MAKE?

THEY WAIT TOO LONG BEFORE TALKING TO EMPLOYEES ABOUT THE PROBLEM

WHAT IS CONSTRUCTIVE FEEDBACK?

FEEDBACK INTENDED TO BE HELPFUL, CORRECTIVE, AND/OR ENCOURAGING AND IS AIMED AT CORRECTING PERFORMANCE DEFICIENCIES AND MOTIVATING EMPLOYEES

WHAT IS CYBERNETIC FEASIBILITY?

THE EXTENT TO WHICH IT IS POSSIBLE TO IMPLEMENT EACH STEP IN THE CONTROL PROCESS

WHAT DOES THE BALANCED SCORECARD APPROACH TO CONTROL ACCOMPLISH?

FORCES MANAGERS AT EACH LEVEL TO SET SPECIFIC GOALS AND MEASURE PERFORMANCE IN EACH OF FOUR AREAS

WHAT ARE FINANCIAL RATIOS?

CALCULATIONS TYPICALLY USED TO TRACK A BUSINESS'S LIQUIDITY, EFFICIENCY, AND PROFITABILITY OVER TIME COMPARED TO OTHER BUSINESSES IN THE INDUSTRY

WHAT IS THE USE OF BUDGETS?

USED TO PROJECT COSTS AND REVENUES, PRIORITIZE AND CONTROL SPENDING, AND ENSURE THAT EXPENSES DON'T EXCEED AVAILABLE FUNDS AND REVENUES

TRUE OR FALSE?

FEEDFORWARD CONTROL PROVIDES INFORMATION ABOUT PERFORMANCE DEFICIENCIES BY MONITORING INPUTS, NOT OUTPUTS

TRUE

TRUE OR FALSE?

IN AN ORGANIZATION, CONTROL IS ACHIEVED WHEN BEHAVIOR AND WORK PROCEDURES CONFORM TO SET STANDARDS AND WHEN THE ORGANIZATIONAL GOALS ARE ACCOMPLISHED

TRUE

TRUE OR FALSE?

THE CONTROL PROCESS BEGINS WHEN MANAGERS SET GOALS

TRUE

REGULATION COST

HOW ARE NORMATIVE CONTROLS CREATED?

BY SCREENING POTENTIAL APPLICANTS BASED ON THEIR BELIEFS AND ATTITUDES

SUBOPTIMIZATION

WHAT IS "PROCESSING INFORMATION"?

TRANSFORMING RAW DATA INTO MEANINGFUL INFORMATION THAT CAN BE APPLIED TO BUSINESS DECISION MAKING

WHAT IS THE PURPOSE OF CORPORATE PORTALS?

ALLOWS MANAGERS AND EMPLOYEES TO USE A WEB BROWSER TO GAIN ACCESS TO CUSTOMIZED COMPANY INFORMATION AND TO COMPLETE SPECIALIZED TRANSACTIONS

ACQUISITION COST

STORAGE COSTS

EXECUTIVE INFORMATION SYSTEMS, PORTALS, AND INTRANETS

MANUAL AND ELECTRONIC

EXPERT SYSTEMS

TRUE OR FALSE?

MOST EXPERT SYSTEMS WORK BY USING A COLLECTION OF "IF THEN" RULES TO SORT THROUGH INFORMATION AND RECOMMEND A COURSE OF ACTION

TRUE

TRUE OR FALSE?

ELECTRONIC DATA INTERCHANGE, OR EDI, IS THE DIRECT ELECTRONIC TRANSMISSION OF PURCHASE AND ORDERING INFORMATION FROM ONE COMPANY'S COMPUTER SYSTEM TO ANOTHER COMPANY'S COMPUTER SYSTEM

TRUE

TRUE OR FALSE?

INTRANETS ARE PRIVATE COMPANY NETWORKS THAT ALLOW EMPLOYEES TO ACCESS, SHARE, AND PUBLISH INFORMATION EASILY USING INTERNET SOFTWARE

TRUE

WHAT IS A DECISION SUPPORT SYSTEM?

AN INFORMATION SYSTEM THAT HELPS MANAGERS UNDERSTAND PROBLEMS AND POTENTIAL SOLUTIONS BY ACQUIRING AND ANALYZING INFORMATION WITH SOPHISTICATED MODELS AND TOOLS