Term
| What is the difference between Hearing and Listening? |
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Definition
| when a person listens they have to be mindful, organize information, interperate and remember what is being said; while, hearing is just vibrations on the ear-drum. |
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Term
What are the 5 requirements for listening?
(we know it is a Physical Process) |
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Definition
1. Mindfulness
2. Select and Organize Information
3. Interpret
4. Respond
5. Remember |
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Term
| What are the two main obstacles to effective listening? |
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Definition
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Term
| What are the 3 main External Obstacles to Effective Listening? |
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Definition
1. Message Overload
2. Message complexity
3.Environmental Distractions |
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Term
| What are the 4 Internal Obstacles to effective Listening? |
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Definition
1. Preoccupation
2. Prejudgment
3. Lack of Effort
4. Failure to adjust to diverse Communication styles |
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Term
| What is message overload? |
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Definition
| To much information to continuously be mindful in an interaction or conversation. |
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Term
| When some form of communication is complicated and detailed, it makes it harder to retain. What is this? (word for word out of book) |
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Definition
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Term
Situation:
You are having a conversation with your neighbor, but the lawn crew's leaf blower interrupted your entire conversation. What kind of external obstacle is this? |
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Definition
| Environmental Distraction |
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Term
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Definition
| To judge others before furthering communications and tune them out. |
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Term
| what is when we are to busy with our own thoughts and concerns, that we can't focus on what someone else is saying? |
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Definition
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Term
| when you are to lazy or lack a desire to focus on listening, is called what? |
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Definition
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Term
| What is it when someone doesn't recognize or adjust to different styles of listening? |
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Definition
| They Fail to adjust to diverse communication styles |
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Term
| What are the 6 forms of non-listening? |
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Definition
1. Pseudo-listening
2. Monopolizing
3. Selective
4. Defensive
5. Ambushing
6. Literal |
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Term
| What is it when someone is pretending to listen? |
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Definition
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Term
Situation:
Your roommate always changes the conversation so she can talk about her life, by constantly interrupting you. What is your roommate doing to the conversation and what are the the two sub-types? |
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Definition
1. She is monopolizing the conversation.
- Conversational Rerouting
- Diversionary Interruption |
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Term
Situation:
You didn't hear your parents talking to you while the TV was on, for you were more interested and focused on the news. What is this? |
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Definition
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Term
| If someone thinks they are being verbally attacked or criticized, but it was NOT an actual attack. You just interpreted it that way; What kind of listening is this? |
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Definition
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Term
| when someone is listening very closely to attack the speaker, what are they waiting to do? |
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Definition
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Term
| What kind of listening ignores relationship level of meaning and only focuses on the actual content? |
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Definition
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Term
| What is informational listening? |
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Definition
| gain and understand information being said. |
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Term
| What is critical listening? |
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Definition
| analyze and evaluate content of communication from the speaker. |
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Term
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Definition
| to clarify another's thoughts |
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Term
| Minimal Encouragers, do what? |
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Definition
| responses that express interest in hearing more and invite another person to elaborate. |
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Term
| A representation of a person, event, or phenomenon, is a what? |
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Definition
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Term
| What 3 terms specifically identify a symbol? |
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Definition
1. Arbitrary
2. Ambiguous
3. Abstract |
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Term
| What does arbitrary mean, in reference to symbols? |
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Definition
| random; to not be intrinsically connected |
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Term
| What does ambiguous mean? |
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Definition
| Meanings are not fixed; to be subject to more than one interpretation |
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Term
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Definition
| to be removed from concrete reality |
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Term
What are communication rules?
and
What are the 2 types? |
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Definition
shared understanding of communication and what behaviors are appropriate in various situations
1. Regulative
2. Constitutive |
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Term
| What are regulative rules of communication? |
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Definition
They regulate interactions by asking:
1. When
2. Why
3. Where
4. With who |
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Term
| Constitutive Rules of communication do what? |
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Definition
| They count certain kinds of communications |
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Term
| By calling someone a Jock or preppy, you are using a single label. What is this called? |
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Definition
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Term
| What is it when cognitive awareness of experiences and ideas are not part of the situation? |
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Definition
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Term
| What is the difference between I and You Language? |
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Definition
| I-Language lets a person take responsibility and express personal feelings; while, You-Language projects in to another. |
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Term
| What is static evaluation of a person? |
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Definition
Suggest something is unchanging.
Example:
"Bob is impatient." |
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Term
| What technique notes statements that reflect specific time and circumstances, but they may NOT apply to other times or circumstances? |
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Definition
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Term
| What type of communication is perceived to be more honest than verbal communications? |
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Definition
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Term
True or false:
Nonverbal communication is NOT continuous and can NOT be multi-channeled. |
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Definition
False:
Nonverbal communication is continuous and nonverbal communications can be multi-channeled. |
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Term
| What are the dimensions of relationship- level of meaning? |
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Definition
1. Power
2. Responsiveness
3. Liking |
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Term
| What are the 9 forms of nonverbal communication? |
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Definition
1. Kinesics- Body Language
2. Haptics- Physical touch
3. Physical Appearance- Western countries highly value this.
4. Artifacts- personal objects express ID
5. Proxemics- space some one is comfortable with
6. Environmental Factors- literal environment
7. Chronomics- perception/ use of time
8. Para-language- NO words used
9. Silence- Sends powerful message |
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