Term
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Definition
Represents a business transaction you want to manage.
(Open an account, file a claim, dispute a charge) |
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Term
| What is the life cycle of work? |
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Definition
Entered
Assigned
Viewed
Searched
Processed
Resolved
Reopened |
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Term
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Definition
A description of the work
A template used to create a specific work instance (work item)
(Address change form, insurance claim, account open form) |
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Term
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Definition
A specific instance of a work type
Stores information that can be processed and accessed in reports
Has an assigned status: New, Open, Etc |
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Term
| What is a business process? |
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Definition
Describes and controls precisely how business is conducted
Defines the data and information flows and interactions internally and externally |
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Term
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Definition
Business Process Management
The methodologies, technologies and activities that connect all the elements, interactions and assets involved in executing a business process |
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Term
| What are the elements of a BPM application? |
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Definition
Process - Work Flow (BRs for how work is completed)
UI - Portals, Forms, etc
Logic & Decisions - Evaluate information, perform calculations
Integration - Share data w/ other internal or external systems
Reporting - Monitor work and track progress
Case Management - Consolidate, view and coordinate the processing of related work items |
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Term
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Definition
Receiving
Routing
Reporting
Responding
Researching
Resolving |
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Term
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Definition
| Accept and capture the essential data describing work from multiple sources |
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Term
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Definition
| Use characteristics of the work, together with knowledge about the workforce, to make intelligent matches and assignments |
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Term
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Definition
| Provide real-time visibility into work in progress, work completed, productivity, bottlenecks, and quality |
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Term
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Definition
| Support analysis and decision making by providing access to external systems and databases through connectors |
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Term
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Definition
| Complete the work, then update downstream systems promptly, through automated processing and automated support of users |
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Term
| Explain process driven PRPC |
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Definition
| A work item is guided through it's lifecycle by a process, obtaining the information needed to make decisions, then routing the work to others who help complete the work |
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Term
What shape is this and what does it do?
[image]
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Definition
Start
Identifies the start task of the flow |
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Term
What shape is this and what does it do?
[image] |
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Definition
Flow
Most often used to identify a subflow |
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Term
What shape is this and what does it do?
[image] |
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Definition
FlowEnd
No further processing by this flow rule occurs when processing reaches this shape. |
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Term
What shape is this and what does it do?
[image] |
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Definition
Assignment
A task that must be completed by an individual, group, or system before a flow can progress (Appear on the current user's worklist)
Represents a pause in the flow to provide time for a user to perform a task
May include SLA to define time intervals, escalation and notification |
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Term
What shape is this and what does it do?
[image] |
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Definition
Router
Sends an assignment to someplace other than the current user (attached to assignment shape)
(Workbasket, worklist, workgroup, external system) |
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Term
What shape is this and what does it do?
[image] |
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Definition
Connector
Connects two shapes in a flow diagram
From assignment, represents flow action
From decision, represents decision result
From Utility shape, represents path through flow |
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Term
| What is the difference between a Connector Flow Action and a Local Flow Action? |
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Definition
| A Local Flow Action updates the assignment but does not complete the assignment or advance the work item in the process. |
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Term
What is this shape and what does it do?
[image] |
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Definition
Utility
Updates a work item without human input |
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Term
What is this shape and what does it do?
[image] |
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Definition
Decision
Automates a decision based on input from the flow and the work item |
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