Term
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Definition
1) Understand
2) Enlist
3) Envisage
4) Motivate
5) Communicate
6) Act
7) Consolidate |
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Term
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Definition
Gather and Share information.
What forces are driving and resisting change?
Ask fundamental questions.
Get fresh perspectives.
Identify root causes not just symptoms.
BEWARE:
- Own Biases
- Fundamental Problems hidden beneath symptoms. |
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Term
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Definition
Select change Agent
Build Change Team
Assess Stakeholder Resistance |
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Term
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Definition
Develop a vision
Develop a strategy |
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Term
| Implement Stage of Change |
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Definition
| Motivate, Communicate, Act and Consolidate. |
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Term
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Definition
Create dissatisfaction with status quo.
- share information
- Set ambitious stretch targets
- identify a crisis
- communicate honestly |
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Term
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Definition
"What"- is best for Company, Department/ Team, Me/ you.
"When"
"How" through face-to-face communication. Be persistent. Use multiple methods (metaphors/ analogies, make it involving, leadership by example). |
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Term
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Definition
Make structures compatible with vision.
Provide training employees need
Align practices, policies, systems.
Generate and publicize short-term wins.
Deal with managers who undercut needed change. |
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Term
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Definition
-Use increased credibility to change policies, structures, and systems that don't support the vision.
-Hire, promote, and develop employees who can implement the vision.
-Reinvigorate the process with new projects, themes, and change agents. |
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Term
| Planning Challenges, beware of: |
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Definition
1) Internal Focus
2) Success Syndrome
3) Balanced Participation |
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Term
| Understanding Change: 2 Sources of Important Information |
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Definition
1) Data Sources
2) Employees |
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Term
| 4 Fundamental Qualities of a Good Leader |
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Definition
1) Motivating
2) Visioning
3) Empowering
4) Managing |
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Term
| Select Team Members Based on: |
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Definition
- Position power
- Expertise
- Credibility
- Leadership Skill
- Management Skill |
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Term
|
Definition
1) Tangible
2) Desirable
3) Feasible and Flexible
4) Focused
5) Simple |
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Term
| Strategic Process must be: |
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Definition
1) Participative
2) Rigorous
3) Open |
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Term
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Definition
Helps to Motivate employees.
Accomplish by:
- sharing competitive info.
- share financial info
- organize site visits
- organize town halls
- organize behavioral seminars |
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Term
| When Communicating new Vision, ensure: |
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Definition
1) Repetition
2) Consistency in message
3) Consistency across Channels
4) Connectivity. |
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Term
| Key systems to target with Change |
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Definition
1) Recruitment Systems
2) Training Systems
3) Performance Appraisal and Reward Systems
4) Filling key positions with the right people
5) Shifting power between units.
6) Integration
7) The technology trap
8) Training |
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Term
| To maintain momentum of change, one must: |
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Definition
- Plan for quick successes
- Follow quick wins with new targets |
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