1. People in marketing have a good understanding of customer needs

2. Technical specialists are aware of recent technological development and make effective use of new technology.

3. Members from key departments--research, manufacturing, marketing--cooperate in the development of the new product or service

1. Mergers and Acquistions

2. Organizaitonal Decline and Revitalization

3. Conflict Management

1. Team building activities

2. Survey feedback activities

3. Large-group intervention

1. Unfreezing

2 Changing

3. Refreezing

1. The large cost saving from reduced inventories

2. Saving from needing fewer workers to handle the inventory

3. A quicker, more competitive market repsonse for the company

1. A frieght systems that was too slow to deliver inventory on time

2. A facility layout that emphasized inventory maintenance over a new deliveries

3. Worker skills in appropriate for handling reapid inventory deployment

4. Union resistance to loos jobs

Is a more  formal means of achieving cooperation

Uses formal bargaining to wind acceptance and approval of desired change

1. all monetary payment

2. All goods or commodities used in lieu of money to reward employees

Computer Based Interview

Some organizations also supplement traditional interviewing information

Requires a candidate to answer a series of multiple choice questions tailored to the specific job

Sometimes distinguished from the generl term training

Teaching people brader skills that are not only useful in their present jobs but also prepare them for greater responsiblities in future jobs

The most common approach  to employee compensation

Linking compensation to the specific tasks and employee perform

Cafeteria-Plan Benefits packages

1. Right people to become more competitive on global basis

2. Right people for improving quality, innovation and customer services

3. Right people  to retain during mergers and acquistions

4. Right people to apply new information technology for e-business

We cannot promise you how long we will be in business

We cannot promise you what we won't acquired

We cannot promise that there'll be room for promotion

We cannot promise that your job will exist wheny reach retirement age

We cannot promise that the money will be available for your pension

We cannot expect your undying loyalty and we aren't sure we ant it.

What new technologies are emerging, and how will these affect the work systems?

What is the volume of the business liekly to be in the next five to ten years

What is the turnover rate, and how much, if any, is avoidable?

What types of engineers will we need and how many

How many administrative personnel will we needto support the additional engineers

Can we use temporary, part-time or virtual workers to handle some tasks?

An applicant's response might adversely affect his or her chances at the job

Minorities and women  may be less likely to own a home

Home ownership is probably unreated to job performance

1.The accurate assessment of performance through the development and applicantion of assessment systems such as rating scales.

2. Training manages to effectively use the performance approaisal interview so manager can provide feedback that will reinforce good performance and motivate employee development

To help people identify their own cultural boundaries, prejudices, and stereotypes, and develop the skills for managing and working in a diverse workplace

Teams made up of members from diverse national racial, ethnic and cultural backgrounds provide even greater potential for enhanced creativity, innovation, and value in today’s global market place

Are based on social identity such as gender or race, and are organized by employees to focus on concerns of employees from that group

A)     The following statistics illustrate how the work place is changing and challenging frontline managers who are trying to building cohesive teams:

1)      Three generation workforce

2)      Aging Workers

3)      Growth in Hispanic and Asian Worker

4)      Women Out numbering men

5)      Growth in foreign born population

     The dividends of diversity include the following

1)      Better use of employee talent

2)      Increased understanding of the marketplace

3)      Enhanced breadth of understanding in leadership positions

4)      Increased quality of team problem solving

5)      Reduced costs associated with high turnover, absenteeism,  and lawsuits

These two different ways of thinking are described below

1)      Stereotypes are often based on folklore, media, portrayals, and other unreliable sources of information

2)      Stereotypes contain negative connotations

  3)      Stereotypes assume that all members of a group have the same characteristic

   Five Steps to Develop Diversity

1)      Uncover diversity problems in the organization

2)      Strengthen top management commitments

3)      Choose solutions to fit a balanced strategy

4)      Demand results and revisit the goals

5)      Maintain momentum to change the culture

1)      Changing structures and policies

2)      Focusing on diversity recruiting

3)      Establishing mentor relationships

4)      Accommodating special needs

5)      Offering training and education

1)      Recruiting corporate wide and cross functionally

2 )      Building relationships with first and second tiered school to recruit minority students

3)      Offering internship for racial and ethnic minorities

4)      Offering minority scholarships

5)      Establishing informal mentoring program

6)      Forming affiliations with minority organizations

1)      Generalized

2)      Inappropriate and offensive

3)      Solicitation with promise of reward

4)      Coercion with threat of punishment

5)      Sexual crimes and misdemeanors

Opt Out Trend

In recent years, an ongoing discussion concerns something

Diversity Skill Training

To help people learn how to communicate and work effectively in a diverse environment