Term
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Definition
| conducting business activities electronically over computer networks such as the Internet, extranets, and corporate networks |
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Term
| Business Activities that are strong candidates for conversion to e-commerce: |
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Definition
paper based
time consuming
inconvenient for customers |
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Term
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Definition
Business to business
consumer to consumer
business to consumer
mobile commerce |
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Term
| Business to Business e-Commerce |
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Definition
a subset of e-commerce where all the participants are organizations
is a useful tool for connecting business partners in a virtual supply chain to cut resupply times and reduce costs |
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Term
| Business to Consumer e-Commerce |
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Definition
business sell directly to consumers
Eliminates intermediaries (little costs and inefficiencies, and can lead to higher profits and lower prices) |
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Term
| Consumer to Consumer e-Commerce |
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Definition
consumers sell directly to other consumers
eBay |
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Term
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Definition
| relies on the use of wireless devices, such as personal digital assistants, cell phones, and smart phones, to place orders and conduct business |
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Term
| 2 Key Ideas in e-Commerce |
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Definition
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Term
| Access as a Key Idea in e-Commerce |
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Definition
| technology allows for businesses and consumers to have greater access to each other |
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Term
| Search Costs as a Key Idea in e-Commerce |
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Definition
| Faster processing and common environments lower the cost of searching for businesses or consumers |
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Term
| Electronic and Mobile Commerce applications |
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Definition
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Term
| electronic relating (e-tailing) |
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Definition
| direct sale from business to consumer through electronic storefronts |
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Term
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Definition
| single web site that offers many products and services at one Internet location |
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Term
| e- Commerce Marketing-- technology-enabled relationship management |
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Definition
| use of detailed information about a consumer's behavior, preferences, needs, and buying patterns to set prices, negotiate terms, tailor promotions, and add product features |
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Term
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Definition
one of the anywhere, anytime applications of mobile commerce
consumers can manage their finances from anywhere |
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Term
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Definition
one of the anywhere, anytime applications of mobile commerce
58 million US wireless subscribers viewed an ad on their cell phones in Feb 08 |
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Term
| conversion to an e-commerce or m-commerce system gives organizations the following advantages: |
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Definition
1) reduce the costs of doing business
2) speed the flow of goods and information
3) increase the accuracy of order processing and order fulfillment
4) improve the level of customer service |
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Term
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Definition
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Term
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Definition
is an email fraud method
perp sends out legit looking email to try to get personal financial info from people
messages come from an official, well-known site, but then goes to a spoof website that takes their info (id theft) |
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Term
| Common phishing spoofed sites |
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Definition
PayPal
eBay
MSN
Yahoo!
BestBuy
Facebook |
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Term
| Where Does Phishing Happen? |
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Definition
1) email messages: may be from someone you know
2) on social networking sites
3) fake website accepting charity donations
4) websites spoofing familiar websites
5) IM program
6) cell phones |
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Term
| Common Elements of Phishing |
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Definition
1) "Verify Your account"
2) "You have won the lottery"
3) "If you don't respond within 48 hours, your account will be closed"
4) Look For :
Sender, Request, URL |
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Term
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Definition
| arises in a pay-per-click online advertising environment when additional clicks are generated beyond those that come from actual, legit users |
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Term
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Definition
type of invasion of consumer privacy
practice of web advertisers recording online behavior to produce targeted advertising |
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Term
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Definition
Type of invasion of consumer privacy
data gathered based on the web sites you visit and the items you click on |
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Term
| Technology infrastructure required to support e-commerce and m-commerce |
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Definition
hardware
web server software
e-commerce software |
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Term
| hardware as infrastructure required to support e-commerce |
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Definition
storage capacity and computer power required of the web server depends on:
software that will run on the server
volume of e-commerce transactions |
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Term
| web server software as infrastructure required to support e-commerce |
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Definition
security and identification (essential for intranet web servers to identify and verify employees accessing the system)
web site development (include features such as an HTML/visual web page editor)
web page construction (static and dynamic web pages) |
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Term
| e-commerce software as infrastructure required to support e-commerce |
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Definition
catalog management
product configuration
shopping cart
web services |
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Term
| Technology needed for m-commerce |
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Definition
security
encryption
digital certificates
electronic payment systems
certificate authority (CA)
secure sockets layer
electronic cash |
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Term
| security (as part of the technology needed for m-commerce) is a major concern in two areas |
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Definition
1) the security transmission itself
2) the trust that the transaction is being made with the intended party |
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Term
| encryption (as part of the technology needed for m-commerce) |
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Definition
| can provide secure transmission |
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Term
| digital certificates (as part of the technology needed for m-commerce) |
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Definition
| can ensure that transactions are made between the intended parties |
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Term
| certificate authority (CA) (as part of the technology needed for m-commerce) |
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Definition
| trusted third party organization or company that issues digital certificates |
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Term
| secure sockets layer (SSL) (as part of the technology needed for m-commerce) |
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Definition
| used to secure sensitive data |
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Term
| electronic cash (as part of the technology needed for m-commerce) |
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Definition
| money that is computerized, stored, and used as cash for e-commerce transactions |
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Term
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Definition
| ensures information can be shared across all business functions and all levels of management |
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Term
| transaction processing systems |
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Definition
| capture and process the detailed data necessary to update records about the fundamental business operations of the organization |
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Term
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Definition
| business transactions are accumulated over a period of time and prepared for processing as a single unit or batch |
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Term
| online transaction processing (OLTP) |
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Definition
| each transaction is processed immediately, without the delay of accumulating transactions into a batch |
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Term
| transaction processing cycle |
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Definition
| process of data collection, data editing, data correction, data manipulation, data storage, and document production |
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Term
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Definition
| capturing and gathering data necessary to complete the processing of transactions |
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Term
| Data in data collection should be: |
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Definition
1) collected at source
2) recorded accurately and in a timely fashion |
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Term
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Definition
| the process of checking data for validity and completeness |
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Term
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Definition
| the process of reentering data that was not typed or scanned properly |
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Term
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Definition
| the process of performing calculations and other data transformations related to business transactions |
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Term
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Definition
| the process of updating one or more databases with new transactions |
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Term
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Definition
| generating output records and reports |
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Term
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Definition
hard-copy documents produced by a payroll TPS
(control and management issues) |
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Term
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Definition
| set of coordinated and related activities that takes one or more kinds of input and creates an output of value to the customer of that process |
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Term
| at the core of the ERP system is a ____________ |
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Definition
| database shared by all users |
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Term
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Definition
| a set of integrated programs for managing a company's vital business operations for an entire multi-site global organization |
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Term
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Definition
1) improved access to data for operational decision making
2) elimination of costly, inflexible legacy systems
3) improvement of work processes
4) upgrade of technology infrastructure |
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Term
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Definition
1) expense and time in implementation (4K per user and 9 to 18 months in implementation)
2) difficulty implementing change
3) difficulty integrating with other systems
4) risks in using one vendor
5) risk of implementation failure |
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Term
| Goals of Customer Relationship Management |
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Definition
understand and anticipate the needs of current and potential customers to increase customer retention and loyalty
optimize the way that products and services are sold |
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Term
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Definition
| set of activities that must be performed to capture a customer sales order |
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Term
| Strategic planning and the overall goals of the organization: |
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Definition
| set the course for decision making, helping employees and business unites achieve their objectives and goals |
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Term
| Decision Making Process STAGES |
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Definition
Intelligence Stage
Design Stage
Choice Stage
Implementation Stage
Monitoring Stage |
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Term
| Intelligence Stage Number and Activities |
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Definition
Stage 1
1) identify and define potential problems and opportunities
2) investigate resource and environmental constraints
3) Determine pitfalls and growth objectives |
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Term
| Design Stage Number and Activities |
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Definition
Stage 2
1) Develop alternative solutions to the problem and evaluate their feasibility
2) identify pros and cons for each alternative
3) Determine which of the alternatives are likely to be successful and which are problematic |
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Term
| Choice Stage Number and Activities |
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Definition
Stage 3
selecting a course of action |
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Term
| Implementation Stage Number and Activities |
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Definition
Stage 4
involves putting the solution into effect |
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Term
| Monitoring Stage Number and Activities |
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Definition
Stage 5
1) Decision makers evaluate the implementation to determine whether the anticipated results were achieved
2) modify the process in light of new information
3) feedback and adjustment happen in this stage |
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Term
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Definition
1) Decision made using a rule, procedure, or quantitative method
2) easy to computerize using traditional information systems |
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Term
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Definition
1) Deals with unusual or exceptional situations
2) not easily quantifiable |
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Term
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Definition
1) Finds the best solution, usually the one that will best help the organization meet its goals
2) utilizes problem constraints, which are other considerations that may limit optimization |
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Term
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Definition
1) find a good- but not necessarily the best- problem solution
2) does not utilize problem constraints, as optimization is not considered |
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Term
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Definition
"Rules of Thumb"
commonly accepted guidelines or procedures that usually find a good solution |
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Term
| Management Information System (MIS) |
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Definition
integrated collection of people, procedures, databases and devices
provides managers and decision makers with information to help achieve organizational goals
can give companies a competitive advantage |
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Term
MIS in Perspective
Translation: What does all this crap DO? |
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Definition
| MIS provides managers with information that supports effective decision making and provides feedback on daily operations |
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Term
| use of MISs spans _________________ |
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Definition
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Term
|
Definition
internal data sources
external data sources |
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Term
| Internal Data Sources (as an input to a MIS) |
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Definition
1) TPSs and ERP systems and related databases
2) data warehouses and data marts
3) specific functional areas throughout the firm |
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Term
| External Data Sources (as an input to a MIS) |
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Definition
1) customers, suppliers, competitors, and stockholders whose data is not already captured by the TPS
2) Internet
3) Extranets |
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Term
| Types of Outputs of Management Information System |
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Definition
1) Scheduled Reports
2) Key-Indicator Report
3) Demand Repots
4) Exception Reports
5) Drill-Down Reports |
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Term
| Scheduled Reports as a type of output of a MIS |
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Definition
| produced periodically or on a schedule |
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Term
| Key- Indicator Report as a type of output of a MIS |
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Definition
| summary of previous day's critical activities |
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Term
| Demand Reports as a type of output of a MIS |
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Definition
| developed to give certain information upon request |
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Term
| Exception reports as a type of output of a MIS |
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Definition
| automatically produced when a situation is unusual or requires management action |
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Term
| drill-down reports as a type of output of a MIS |
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Definition
| provide increasingly detailed data about a situation |
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Term
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Definition
1) Provide reports with fixed and standard formats
2) produce hard-copy and soft-copy reports
3) use internal data stored in the computer system
4) allow users to develop their own custom reports
5) require user requests for reports developed by systems personnel |
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Term
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Definition
| provides financial information |
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Term
| 4 Functions of a Financial MIS |
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Definition
1) integrate financial and operational information from multiple sources
2) provide easy access to data for both financial and nonfinancial users
3) make financial data immediately available
4) analyze historical and current financial activity |
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Term
| Manufacturing MIS subsystems and outputs |
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Definition
| monitor and control the flow of materials, products, and services through the organization |
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Term
| Common information subsystems and outputs used in manufacturing MIS: |
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Definition
1) design and engineering
2) master production scheduling and inventory control
3) process control
4) quality control and testing |
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Term
| Marketing Management Information Systems support managerial activities in: |
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Definition
| product development, distribution, pricing decisions, promotional effectiveness, and sales forecasting |
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Term
| Marketing MIS subsystems include: |
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Definition
1) Marketing research
2) product development
3) promotion and advertising
4) product pricing |
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Term
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Definition
| concerned with activities related to employees and potential employees of an organization |
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Term
| Outputs of a Human Resource MIS include: |
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Definition
1) human resource planning
2) personnel selection and recruiting
3) training and skills inventory
4) scheduling and job placement
5) wage and salary administration
6) outplacement |
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Term
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Definition
| provides aggregate information on accounts payable, accounts receivable, payroll, and many other applications |
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Term
| geographic information system (GIS) |
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Definition
capable of assembling, storing, manipulating, and displaying geographic information
data is stored according to it's location |
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Term
| Decision Support Systems: |
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Definition
organized collection of people, procedures, software, databases, and devices used to help make decisions that solve problems
focus is on decision making effectiveness when faced with unstructured or semistructured business problems |
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Term
| Capabilities of a Decision support System |
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Definition
1) support for problem solving phases
2) support for different decision frequencies (ad-hoc Dss, institutional DSS)
3) support for different problem structures (highly structured, semi-structured, or unstructured)
4) support for various decision-making levels (operational, tactical, strategic) |
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Term
| DSS differs from an MIS in: |
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Definition
1) the type of problems solved
2) the support given to users
3) the decision emphasis and approach
4) the type, speed, output, and development of the systems used |
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Term
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Definition
1) database and a model base
2) the dialogue manager |
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Term
| the database and a model base are the ______ |
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Definition
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Term
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Definition
| the DSS component that allows decision makers to easily access and manipulate the DSS |
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Term
| The Database (or the Data-driven DSS) |
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Definition
1) performs quantitative analysis based on the company's databases
2) taps into vast stores of information contained in the corporate database, retrieving information on inventory, sales, personnel, production, finance, accounting, and other areas
3) often uses data mining and business intelligence |
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Term
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Definition
| allows managers and decision makers to perform quantitative analysis on both internal and external data |
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Term
| model management software |
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Definition
| can coordinate the use of models in a DSS |
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Term
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Definition
consists of most elements in a DSS, plus software to provide effective support in a group decision making
aka group decision support system or computerized collaborative work system |
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Term
| 8 characteristics of a GSS that enhance decision making |
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Definition
1) special design
2) ease of use
3) flexibility
4) decision-making support for different approaches
5) anonymous input
6) reduction of negative group behavior
7) unified communication
8) automated record keeping |
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Term
| special design as a characteristic of a GSS |
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Definition
| procedures, devices, and approaches for creative thinking and effective communication |
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Term
| ease of use as a characteristic of a GSS |
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Definition
| complex systems will seldom be used by groups |
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Term
| flexibility as a characteristics of a GSS |
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Definition
| takes different decision-making styles and preferences into account |
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Term
| decision-making support for different approaches as a characteristic of a GSS |
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Definition
| delphi, brainstorming, group consensus, nominal group technique |
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Term
| anonymous input as a characteristic of a GSS |
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Definition
| helpful in ranking performance of managers |
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Term
| reduction of negative group behavior as a characteristic of a GSS |
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Definition
| avoids dominance of one member |
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Term
| unified communication as a characteristic of a GSS |
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Definition
| integrates different communication systems |
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Term
| automated record keeping as a characteristic of a GSS |
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Definition
| detailed records of meetings are automatically generated |
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Term
| executive support systems are a specialized type of DSS that include: |
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Definition
all hardware, software, data, procedures, and people used to assist senior-level executives within the organization
can be used by individual at middle levels in the organizational structure |
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