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Definition
a unit of two or more people who interact and coordinate their work to accomplish a specific goal
--shared mission, collective responsibility |
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Definition
1) 2+ people
2) reg interaction
3) share performance goal |
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Definition
1) give up independence
2) free riders
3) dysfunctional --> how teams are managed plays the most critical role in their functionality |
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| a person who benefits from team membership but does nor make a proportionate contribution to the team's work |
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| 5 common dysfunctions of teams |
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Definition
1) lack of trust
2) fear of conflict
3) lack of commitment
4) avoidance of accountability
5) inattention to results |
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| team effectiveness based on... (3) |
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Definition
1) satisfaction-- ability to meet needs and maintain commitment
2) productive output-- qual and quan of task outputs
3) capacity to adapt and learn-- ability of teams to bring greater knowledge & skills to job tasks and enhance the potential of the organ to respond to threats/opps in the envir |
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| 3 ways leaders contribute.. |
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Definition
1) rally people around a compelling purpose
2) share power
3) admit ignorance--> fallibility model (you won't appear incompetent for asking questions) |
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Definition
| a team created by an organization as part of the formal organization structure |
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Definition
| a formal team composed of a manager and his/her subordinates in the organ's formal chain of command |
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Definition
functional teams
command teams |
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Definition
| a formal team composed of employees from about the same hierarchical level but from different areas of expertise |
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Definition
| a long-lasting sometimes permanent team in the organ structure created to deal with tasks that recur regularly |
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Term
special-purpose team
aka project teams |
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Definition
| a team created outside the formal organ to undertake a project of special importance or creativity |
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Definition
| typically 5-12 employees from the same dept who meet to discuss ways of improving quality, efficiency, and the work envir |
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Definition
| a team consisting of 5-20 multi-skilled workers who rotate jobs to produce an entire product or service, often supervised by an elected member |
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| a team made up of members who are geographically or organizationally dispersed, rarely meet face to face, and do their work using advanced information technologies |
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| a work team made up of different members of different nationalities whose activities span multiple countries; may operate as a virtual team or meet F2F |
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Definition
1) size (the smaller the better)
2) diversity (the more diverse the better)
3) Member roles |
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Term
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Definition
1) task specialist role
2) socioemotional role |
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Term
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Definition
| a role in which the individual devotes personal time and energy to helping the team accomplish its task |
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Term
| task specialist behaviors |
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Definition
- initiate ideas
- give opinions
- seek info
- summarize
- energize |
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Definition
| a role in which the individual provides support for team members' emotional needs and social unity |
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Term
| socioemotional role behaviors |
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Definition
- encourage
- harmonize
- reduce tension
- follow
- compromise |
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Term
| stages of team development |
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Definition
| forming --> storming --> norming --> performing --> adjourning |
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Term
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Definition
| the stage of team development characterized by orientation and acquaintance |
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Term
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Definition
| the stage of team development in which individual personalities and roles emerge along with resulting conflicts |
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Term
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Definition
| the stage of team development in which conflicts developed during the storming stage and resolved and team harmony and unity emerge |
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Definition
| the stage of team development in which members focus on problem solving and accomplishing the team's assigned tasks |
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Definition
| the stage of team development in which members prepare for the team's disbandment |
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Definition
| the extent to which team members are attracted to the team and motivated to remain in it |
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Term
| determinants of team cohesiveness (5) |
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Definition
1) team interaction
2) shared goals
3) personal attraction to the team
4) presence of competition
5) team success |
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Definition
| a standard of conduct that is shared by team members and guides their behavior |
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| 4 ways team norms develop |
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Definition
1) critical events
2) primacy: first-behavior precedents
3) explicit statements
4) carryover |
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Term
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Definition
| antagonistic interaction in which one party attempts to thwart the intentions or goals of another |
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Definition
| the tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions |
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Definition
| describes the tendency to go along with others for the sake of avoiding conflict |
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Definition
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| 5 styles to handle conflict |
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Definition
1) competing style
2) collaborating style
3) compromising style
4) avoiding style
5) accommodating style |
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Term
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Definition
| used during emergencies; reflects assertiveness; quick and decisive |
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Definition
| appropriate when issue is trivial, there is no chance of winning, when a delay is needed, or when disruption would be costly |
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Term
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Definition
| both assertiveness and cooperativeness |
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Term
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Definition
| high degree of cooperativeness |
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Definition
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Term
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Definition
| a goal that cannot be reached by a single party |
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Definition
| the process of using a third party to settle a dispute |
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Definition
| a conflict mgmt strategy whereby people engage in give-and-take discussions and consider various alternatives to reach a joint decision that is acceptable to both parties |
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Term
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Definition
| a collaborative approach to negotiation that is based on a win-win assumption -- creative solutions benefit both parties |
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Term
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Definition
| a competitive and adversarial negotiation approach approach in which each party strives to get as much as it can, usually at the expense of the other party |
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Term
| 4 rules for reaching a win-win situation |
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Definition
1) separate the people from the problem
2) focus on interests, not current demands
3) generate many alternatives for mutual gain
4) insist that results be based on objective standards |
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Term
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Definition
| the tendency for the presence of others to influence an individual's motivation and performance |
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Term
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Definition
| the tendency for the presence of others to influence an individual's motivation and performance |
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