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Exam 2 Fall 2013
Speech
19
Other
Undergraduate 4
12/06/2013

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Cards

Term
Communication definition
Definition
-The process of using verbal and nonverbal messages to generate meaning within and across various contexts, cultures, and channels.
-Generating meaning: be known, and know others, feel understood
Term
Transactional model of communication and how the elements interact to create meaningful communication
Definition
Seven elements:
1. Sender
2. Message
3. Channel
4. Receiver
5. Feedback
6. Environment
7. Noise
Term
Communication environment
Definition
-exchange of ideas, news, views, messages, information or emotions, due to influence of various elements that encompass us.
Term
Diversity
Definition
The fact or quality of being diverse; difference.
b. A point or respect in which things differ.
Term
Cultural Sensitivity
Definition
-The concept of Cross cultural sensitivity encompasses the knowledge, awareness and acceptance of other cultures
Term
Synergy
Definition
-interaction or cooperation of two or more organizations, substances, or other agents to produce a combined effect greater than the sum of their separate effects.
Term
People first language
Definition
-a form of linguistic prescriptivism in English aiming to avoid perceived and subconscious dehumanization when discussing those with disabilities.
Term
Team
Definition
-group of people working together
-linked in a common purpose
-tasks with higher complexity
Term
Not knowing stance
Definition
-naïve curiosity as opposed to certainty
Term
Tuckman’s Model of Group Development
Definition
-Forming: first stage of team building; gathering information and impressions; forming stage of any team
-Storming: different ideas compete for consideration; addresses issues such as what problems they are really supposed to solve; growth of the team
-Norming: manages one goal and comes to mutual plan; take responsibility and have the ambition to work for the success of team goal
-Performing: function as unit as they find ways to get the job done smoothly and effectively without inappropriate conflict or the need for external supervision
Term
Team member roles & how they relate to one
Definition
-institutional memory
-disinterested party
-devil’s advocate
-clarifier
-reality checker
-the whip
-cheerleader
-the organizer
-summarizer
-healer
-record keeper
-problem solver
Term
Ways to manage problematic team members
Definition
-¬peer coaching: two or more colleagues reflect on current practices
-Meta communication: secondary communication about how information is meant to be interpreted; same message
-live redirect: change the path of something (redirect)
Term
What is an easy way to PREVENT social loafing and other common problems in groups?
Definition
-develop rules of conduct
-create appropriate group sizes
-establish individual accountability
-encourage group’s loyalty
-implement peer evaluation
-write a team contract
-choose complementary team members
-minimize group size
-establish ground rules
Specifically define task
-create personal relationships
-highlight achievement
-establish task importance
-evaluate progress
-manage discussions
-engage individuals
Term
Content level & relational level of messages
Definition
1. Immediacy/affection
2. Similarity/depth
3. Receptivity/trust
4. Composure
5. Formality
6. Dominance
7. Equality
8. Task orientation
Term
Elements of a perception check
Definition
-Description of the behavior
-Alternate explanations
-Request for clarification
Term
Signs, symbols, and examples of each
Definition
- Object, quality, or event whose presence or occurrence indicates the probable presence or occurrence of something else.
- Gesture or action used to convey information or instructions.
Term
Code Switching
Definition
-The ability to modify your verbal and non-verbal communication and adopt the language of the majority in a particular situation
-People learn code switching to avoid negative stereotypes based on their accent or dialect
Term
Videos & what concepts they addressed
Definition
-Video 5: Interpersonal Communication
-Everything communicates something
-Generally true interpersonal communication is face to face, dyadic, part of an ongoing relationship
-Why do we communicate? Physical, identity, social, practical goals
-Each message contains content level information, and relational level emotional meaning
Term
What does Dr. Matsumoto’s research suggest?
Definition
- Facial expressions of emotion are innate rather than learned through cultural observation.
- Both blind and sighted competitors who didn't win the desired medal displayed polite "social smiles" during the medal ceremonies -- evidence that our ability to modify our faces to fit the social setting is not learned visually.
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