Term
| Effectiveness of communication begins with... (2) |
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Definition
minimization of misunderstandings
selection of most effective channel for message |
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Term
| One-on-One meeting: style |
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Definition
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Term
| One-on-One meeting: reasons called (4) |
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Definition
performance reviews
opportunity to reward/reinforce employees
work performance not meeting goals of org
work performance putting others at risk for injury |
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Term
| Types of oral communication in small businesses (5) |
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Definition
individual meetings
informal conversations
telephone communications
business meetings
group presentations |
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Term
| Types of written communication in small businesses (4) |
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Definition
memoranda & letters
emails
posted announcements
proposals |
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Term
| Business meetings: rule of thumb |
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Definition
schedule them only when necessary!
short; infrequent |
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Term
| Business meetings: responsibilities of chairperson (6) |
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Definition
agenda
focusing discussion on goals
encouraging participation by all
summarizing decisions
assuring agreement is reached
assigning recorder to take minutes |
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Term
| Business meetings: items limiting effectiveness (4) |
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Definition
meeting for the sake of meeting
taking too much of meeting time for announcements
requiring attendance of people who are only observers
giving short notice to attend |
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Term
| Group presentations: basic rules (7) |
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Definition
prepare an outline
plan what to say, but don't memorize
20-25 min limit
pictures reinforce message
simple/consistent visuals
be clear, confident, friendly
be concise |
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Term
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Definition
relay short/direct messages;
used internally |
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Term
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Definition
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Term
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Definition
| message that is important but not critical |
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Term
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Definition
formal;
include inside addresses, salutations, closings
NO jargon/contractions |
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Term
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Definition
| important message that demands attention of recipient; |
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Term
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Definition
explain why program/solution is needed;
achieve acceptance |
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Term
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Definition
| ability to read and comprehend essential health-related materials |
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Term
| Communication Hurdles (4) |
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Definition
competing for attention & time
distortions in communication
communicators making themselves unavailable
work-culture that does not promote trust |
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Term
| Sensitive info communicated best... |
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Definition
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Term
| General info best communicated by... |
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Definition
| emailed & posted in central location |
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Term
| Super important info: communication sequence |
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Definition
1. email
2. meeting
3. memo |
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