Term
| List 6 key techniques you can use to improve the quality of the decisions you make |
|
Definition
1. Increase your knowledge
2. Use Your Intuition
3. Don’t overstress the finality of the decision
4. Make sure your timing is right
5. Encourage creativity
6. Use information technology tools |
|
|
Term
| List the two types of decisions and describe each |
|
Definition
1. Programmed decisions – decisions you can set up in advance
2. Nonprogrammed decisions – usually more important decisions, ones that cannot be made in advance |
|
|
Term
| List the 2 approaches to decision-making and describe each |
|
Definition
1. The classical approach – the idea that supervisors and people in general are totally rational
2. The administrative approach – accepts the existence of bounded rationality and that most supervisors satisfice when making decisions accepting that their solution is “good enough” |
|
|
Term
|
Definition
| Any method developed in advance that shows what you want to accomplish and the course of action you’ll use to reach that goal |
|
|
Term
| List the 5 steps in the planning process |
|
Definition
1. Set and objective
2. Make foresasts
3. Determine alternatives
4. Evaluate alternatives
5. Implement the plan |
|
|
Term
| List the 3 things a strategic plan shows about a business |
|
Definition
1. Shows the business or businesses the firm wants to be in
2. The goals it must achieve to get there
3. The company’s opportunities, threats, strengths, and weaknesses |
|
|
Term
| List 5 ways to supervisors can build employee commitment |
|
Definition
1. Foster people-first values
2. Builds a sense of shared fate and community
3. Makes accomplishing the task part of a bigger crusade
4. Supplies good rewards and recognition
5. Encourages self-actualization |
|
|
Term
| List the 3 steps of the control process |
|
Definition
1. Set standards
2. Measure actual performance against standards
3. Take corrective action |
|
|
Term
| List 3 types of control you can use in a project and describe each |
|
Definition
1. Steering controls – lets you take corrective action before the activity takes place
2. Concurrent controls – applied at the moment that the action takes place
3. Postaction controls – always occur after the action has taken place, where you compare your results to the standard |
|
|
Term
|
Definition
| Ensuring that activities are providing the desired results |
|
|
Term
| List the 4 step procedure that supervisors use to create an on-the-job training program |
|
Definition
1. Review the job description
2. Develop a task analysis record form
3. develop a job instruction sheet
4. Train the employee |
|
|
Term
| List and briefly describe the 4 steps involved in the training process |
|
Definition
1. Needs analysis – identify the knowledge and skills the job requires and compare these to the trainee’s knowledge and skills
2. Instructional design – formulate specific, measureable knowledge and performance training objectives
3. Implement – actually train the person using the methods selected
4. Evaluation – assess the program’s success |
|
|
Term
| List and briefly describe the 4 categories used to measure training outcomes |
|
Definition
1. Reaction – evaluate trainees’ reactions to the program
2. Learning – test the trainees’ to determine whether they learned the skills they were supposed to learn
3. Behavior – ask whether the employee’s behavior changed because of the training program
4. Results – monitor what final results were achieve |
|
|
Term
| What does the acronym SMART in SMART goals stand for? |
|
Definition
S – specific
M – measureable
A – attainable, yet challenging
R – relevant
T - timely |
|
|
Term
| What are the five aspects of job satisfaction? |
|
Definition
1. Pay
2. Job
3. Promotional opportunities
4. Supervisor
5. Coworkers |
|
|
Term
| List the 10 methods for motivating employees |
|
Definition
1. Set goals
2. Use pay for performance and incentives
3. Improve merit pay
4. Use recognition
5. Use positive reinforcement
6. Use behavior management
7. Empower employees
8. Enrich the job
9. Use skill-based pay
10. Provide lifelong learning |
|
|
Term
| What are five specific actions that will enrich an employee’s job? |
|
Definition
1. Form natural work groups
2. Combine tasks
3. Establish client relationships
4. Vertically load the job
5. Open feedback channels |
|
|
Term
| List 6 simple, effective methods for promoting upward communication |
|
Definition
1. Hold social gatherings
2. Regular meetings
3. Use performance appraisal meetings
4. Attitude surveys
5. Suggestions system
6. Open door policy |
|
|
Term
| Steps a supervisor can take to improve interpersonal communications |
|
Definition
1. Make yourself clear
2. Be consistent
3. Consider the distractions
4. Confirm “message received”
5. Don’t attack the person’s defenses
6. Be an active listener |
|
|
Term
| Define noise in the communication process and describe two type of noise |
|
Definition
Noise – any barrier that blocks, distorts, or in any way changes the idea, thought, or fact that you originally started out to communicate
Physical barriers – range from obvious to subtle and are very strong forms of distraction
Failing to communicate – assuming that everyone already knows a piece of information and failing to follow up by sending a reminder |
|
|
