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Exam 1-Chapter 9
Chapter 9 Vocab
23
Management
Undergraduate 2
02/26/2015

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Term
Group
Definition
Two or more people with common interests, objectives, and continuing interaction
Term
Team
Definition
A group of people with complementary skills who are committed to a common mission, performance goals, and approach for which they hold themselves mutually accountable
Term
4 Mature Group Characteristics
Definition
1.Purpose and mission
2.Behavioral norms
3.High cohesiveness
4.Status structure
Term
Purpose and mission
Definition
Mission converted into specific agenda, clear goals, and a set of critical success factors
Term
Behavioral norms
Definition
Well-understood standards of behavior in a group, evolve around performance and productivity
Term
Groups with high cohesiveness demonstrate:
Definition
Lower tension and anxiety and less variation in productivity
Better member satisfaction, commitment, and communication
Term
Ways to increase cohesion
Definition
Desirable assignment
Opportunity for reward
Severity of initiation (ropes course)
Term
Ways to decrease cohesion
Definition
Large group size
Intra-group competition/conflict
Domination of one or more leaders
Term
Status structure
Definition
Set of authority and task relations among a group's members
Term
Effects of cohesiveness
Definition
More pressure, good and frequent communication, less stressed, effective control, more satisfied members, groupthink
Term
Why use teams?
Definition
They accomplish complicated, complex, interrelated or voluminous work
Term
Psychological intimacy
Definition
The summer camp effect, emotional and psychological closeness to other team or group members
Term
Unconditional positive regard
Definition
Enjoyment of working together isn't contingent on anything
Term
Integrated involvement
Definition
Closeness achieved through tasks and activities
Term
Conditional positive regard
Definition
Like someone because they provide something
Term
Social loafing
Definition
Failure of a member to contribute personal time, efforts, thoughts, or other resources
Term
Ways to prevent social loafing (2)
Definition
1.Provide incentives for group members
2.Use peer evaluations
Term
Loss of individuality
Definition
Mob mentality; Individual group members' loss of self-awareness, sense of accountability, inhibition, and responsibility for individual behavior
Term
Competence skills
Definition
Make sure the person knows what they're doing
Term
Process skills *** (EDIT)
Definition
Bureaucracy
Term
Cooperative and helping behaviors *** (EDIT)
Definition
***
Term
Communication skills *** (EDIT)
Definition
***
Term
Self-managed teams
Definition
Don't need a manager
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