Term
| What are the 6 common misperceptions about teamwork? |
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Definition
1. Harmony helps. Avoid debates about how to proceed
2. It's good to mix it up. New members bring energy and fresh ideas
3. Bigger is better. Larger groups have more resources to apply to work
4. Face-to-face interaction is passé (use technology)
5. It all depends on the leader
6. Teamwork is magical |
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Term
| What are the three most powerful things a leader can do to foster effective collaboration? |
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Definition
1. Create conditions that help members competently manage themselves (60%)
2. Launch the team well (30%)
3. Hands-on teaching and coaching that leaders do after the work is underway (10%) |
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Term
| The 5 aspects of leadership |
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Definition
Suppliers
Customers
Substitutes
Barriers to Entry
Competitors |
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Term
| The 5 characteristics of the 12 step patter for Leadership Achievement |
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Definition
Rigid
Stationary
Mundane
Perpetual
All Important |
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Term
| 12 Step Pattern for Managerial and Entrepreneurial Leadership Achievement |
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Definition
1. Mission - Why
2. External Analysis
3. Internal Analysis - Look inside self
4. Interactive Analysis - Look inside and outside together
5. Long-term Goals - What are you going to do?
6. Long-term Strategies - How are you going to do it?
7. Short-term Goals
8. Short-term Strategies
9. Implementation: Personal Skills
10. Implementation: Interpersonal Skills
11. Implementation: Group and Organizational Skills
12. Monitoring, Control, Feedback |
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Term
| What are the 6 implicit successful tactics for managing interpersonal conflict? |
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Definition
1. Work with more information and debate on the basis of facts
2. Develop multiple alternatives to enrich the level of debate
3. Share commonly agreed-upon goals
4. Inject humor into the decision process
5. Maintain a balanced power structure
6. Resolve issues without forcing consensus |
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Term
| What happens when executives rely more on facts? |
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Definition
| They are more likely to examine a past measure (profitability) which is both historical and highly refined |
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Term
| How does generating multiple options/alternatives diffuse conflict? |
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Definition
| Choices become less black and white, and individuals gain more room to vary the degree of their support over a range of choices |
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Term
| How does generating multiple options/alternatives diffuse conflict? |
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Definition
| Choices become less black and white, and individuals gain more room to vary the degree of their support over a range of choices |
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Term
| What does a positive move tend to do to people? |
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Definition
| Make them more optimistic, forgiving and creative |
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Term
| 2 steps in consensus with qualification |
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Definition
o Executives talk over an issue and try to reach consensus
o If they can’t, the most relevant senior manager makes the decision, guided by input from the rest of the group |
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Term
| When are individuals willing to accept outcomes they dislike? |
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Definition
| If they believe that the process by which the result came about was fair |
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Term
| 5 approaches that help generate constructive disagreement within a team |
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Definition
o Assemble a heterogeneous team, including diverse ages, genders, functional backgrounds, and industry experience
o Meet together as a team regularly and often
o Encourage team members to assume roles beyond their obvious product, geographic, or functional responsibilities
o Apply multiple mind-sets to any issue
o Actively manage conflict |
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