Term
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Definition
| getting work done through others |
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Term
| define and contrast 1-efficiency and 2-effectiveness |
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Definition
1:getting work done with a minimum of effort,expense, or waste. fedex new planes faster delivers
2:accomplishing tasks that help fulfill organizational objectives such as customer service and satisfaction. fedex runway system
-must balance. in opposition to each other. |
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Term
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Definition
-Father of modern/scientific management
-used systematic study to find the one best way of doing each task
-believed in motivation of workers with money to overcome social pressures |
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Term
| Taylor's four principles of scientific management |
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Definition
-Develop a science for each element of a man’s work, which replaces the old rule-of-thumb method.
-Scientifically select and then train, teach, and develop the workman.
-Cooperate with the men to insure all work is done in accordance with the principles of the science.
-There is almost equal division of the work and the responsibility between management and workmen. managers do the jobs they are fitted for. |
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Term
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Definition
| developed slide rule system cut steel better, simpler where anyone newbie could do it perfect every time |
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Definition
| studied motion of employees specifically bricklayers by take pictures to create a more efficient and effective system |
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Term
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Definition
| Gantt Chart specified different times certain tasks had to get done in order to finish the project. in other words what was done versus what was supposed to be done |
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Term
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Definition
| translated management ideas into english |
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Definition
| father of bureaucratic management in other words hiring people based on their knowledge, expertise, or experience |
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Term
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Definition
father of strategic management.
-changed company from manager down specifically first line managers.
-believed in competition between companies and making the employees believe the company cares about them |
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Term
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Definition
mother of human relations.
-Looked at conflict resolution:domination (one side is winner);compromise(no one wins);her theory integration (both desires are integrated and both sides wins) |
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Term
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Definition
| Hawthorne studies:employee productivity based on lighting and incentives;group members becoming a social unit with senses of participation is most important emphasizing group relationship norms |
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Term
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Definition
-defined organization as a system of consciously coordinated activities or forces of two or more persons
-extent to which people willingly cooperate in a an organization depends on how workers perceive executive authority and whether they are willing to accept it
-zone of indifference |
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Term
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Definition
chester barnard.
a zone where acceptance of managerial authority/directives is automatic when they are understood, consistent with the purpose of the organization, compatible with the people's personal interests, and actually can be carried out by those people |
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Term
| four functions of management |
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Definition
leading-inspiring and motivating others
organizing-who is responsible for what
planning-gives us a goal and strategy to achieve that goal
controlling |
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Term
| functions of managements in synergy |
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Definition
planning and controlling
like a tire rolling relationship |
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Term
| types of managers and example |
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Definition
first line manager-shift manager
middle manager-regional manager
top manager-ceo
team leader-project team leader |
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Term
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Definition
technial-go down as u go up ladder
human skills-stay constant as you go up ladder
conceptual skills-go up as you move up
motivation to manage-is a desire not a skill and goes up as you move up |
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Term
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Definition
| wrote classic text management and the worker |
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Term
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Definition
| management unable to advance because of his personal or job skills even though he wants to advance |
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Term
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Definition
| forces or events outside a company that have the potential to influence or affect it |
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Term
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Definition
| rate of environmental change is slow like wholesale food distribution business |
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Term
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Definition
| rate of environmental change is fast like video game industry |
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Term
| punctuate equilibrium theory |
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Definition
| long periods of stability or equilibrium followed by short, complex periods of dynamic, fundamental change, finishing with a return to stability or new equilibrium |
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Term
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Definition
| one or two environmental factors like dairy industry |
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Term
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Definition
| many environmental factors like newspaper business |
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Term
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Definition
| abundance or shortage or critical organizational resources in an organization's external environment |
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Term
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Definition
| how well managers can understand or predict the external changes and trends affecting there business. gambling is certain and can be calculated |
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Term
| what leads to uncertainty |
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Definition
| complex dynamic environment with high degree of resource scarcity |
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Term
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Definition
| economy and the technological, sociocultural, and political/legal trends that indirectly affect all organizations |
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Term
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Definition
| unique to that firm's industry and directly affects the way it conducts day to day business |
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Term
| business confidence indices |
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Definition
| show how confident actual managers are about future business growth like looking at poverty line |
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Term
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Definition
| trends and events within an organization that affect the management, employees, and organizational culture |
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Term
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Definition
| choosing a goal and developing a method or strategy to achieve that goal |
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Term
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Definition
| develops intensified effort and persistence and creation of task strategies and direction in employees. |
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Term
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Definition
| false sense of certainty and impedes change and adaptation;detachment of planners from the real issues at regular employee level |
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Term
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Definition
| system that can sustain themselves only by interacting with their environments, on which they depend for their survival |
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Term
| relative rational decision making ranking comparisons |
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Definition
| make comparisons to other simple object |
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Term
| absolute rational decision making ranking comparisons |
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Definition
| comparisons to absolute standard |
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Term
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Definition
| decision making process restricted in the real world by limited resources, incomplete and imperfect information, managers limited decision making capabilities |
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Term
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Definition
| where maximizing decisions fail, this technique comes into play as a good enough or best alternative |
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Term
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Definition
| decision making method in which members of a panel of experts respond to questions and to each other until reaching agreement on an issue. alot of times experts don't agree though |
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Term
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Definition
| "in name only". decision making method which begins and ends by having group members quietly write down and evaluate ideas to be shared with the group |
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Term
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Definition
| decision making method in which an individual or a subgroup is assigned the role of critic |
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Term
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Definition
decision making method in which group members us computer to build on each others ideas and generate as many alternative solutions as possible.
anonymous system with no criticism of ideas with all crazy ideas included which helps overcome production blocks.
-but costs more and some can't express themselves in writing and some people troll |
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