Term
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Definition
| applications and technologies that are used to gather, provide access to, and analyze data and information |
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Term
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Definition
| raw facts that describe the characteristic of an event |
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Term
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Definition
| data converted into a meaningful and useful context |
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Term
Management Information Systems
(MIS) |
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Definition
| a general name for the business function and academic discipline covering the application of people, technologies, and procedures - collectively called information systems - to solve business problems. MIS is a business function |
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Term
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Definition
| a standardized set of activities to accomplish a specific task |
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Term
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Definition
| acqusition and analysis of events and trends in the environment |
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Term
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Definition
| high when buyers have many choices, low when choices are limited |
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Term
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Definition
| high when buyers have few choices, low when choices are many |
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| Threat of substitute products or services |
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Definition
| high when there are many alternatives, low when there are few alternatives |
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Definition
| high when it is easy for new competitors to enter the market, low when there are significant entry barriers |
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| Rivalry among competitors |
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Definition
| high when competetion is fierce, low when competition is complacent |
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Definition
| occurs when a company develops unique differences in its products or services |
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Term
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Definition
| a product or service that an organization's customers place a greater value on than similar offerings from competitors |
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| Competitive advantage options |
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Definition
| Switching costs, Loyalty program, supply chain, entry barrier, threat of new entrants, value chain |
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Term
| Business Process Reengineering (BPR) |
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Definition
| the analysis and redesign of workflow within and between enterprises. Purpose is to make all processes best-in-class |
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| Customer relationship management (CRM) |
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Definition
| involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability |
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Term
| Enterprise resource planning (ERP)* |
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Definition
| integrates all departments and fucntions into a single IT system by viewing enterprise-wide infromation on all business operations. Correlates data from across an organization |
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| Supply Chain Management (SCM) |
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Definition
| management of information flows between and among stages in a supply chain to maximize. Supply Chain strategy, supply chain partner, supply chain operation, and supply chain logistics |
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Term
| Key Performance indicator (KPI) |
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Definition
| measures that are tied to business drivers |
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Term
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Definition
| measures the performance of the IT system itself including throughput, speed, and availability |
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Term
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Definition
| measures the impact IT has on business processes and activities |
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Term
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Definition
| baseline values the system seeks to attain |
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Term
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Definition
| continuously measuring system results, comparing those results to optimal system performance (benchmarks), and identifying steps and procedures to improve system performance |
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Term
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Definition
| amount of information that can travel through a system at any point |
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Term
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Definition
| the amount of time a system takes to perform a transaction |
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Definition
| number of hours a system is available for users |
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Term
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Definition
| extent to which a system generates the correct results when executing the same transaction numerous times |
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Term
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Definition
| includes a host of benchmarks such as the number of page views |
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Term
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Definition
| the time it takes to respond to user interaction |
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Term
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Definition
| is a management and measurement system. enables organizations to clarify their vision and strategy and translate them into action. it provides feedback around both the internal business processes and external outcomes in order to coninuously improve strategic performance and results. when fully deployed, the BS transforms strategic planning from an academic exercise into the nerve center of an enterprise |
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Term
| Cheif Technological officer (CTO) |
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Definition
| responsible for ensuring the throughput, speed, accuracy, availability, and reliability of IT |
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Term
| Chief security officer (CSO) |
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Definition
| ensuring security of IT system |
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| Chief Privacy officer (CPO) |
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Definition
| ensuring ethical and legal use of information |
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Term
| Chief Knowledge Officer (CKO) |
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Definition
| collecting, maintaining, and distributing the organization's knowledge |
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Term
| Chief information officer (CIO) |
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Definition
| Oversees all uses of IT as a manager, leader, and communicator |
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Term
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Definition
| intagnible creative work that is embodied in physical form |
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Term
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Definition
| in certain situations, it is legal to use copyrighted material |
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