Term
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Definition
| Recording media (tapes, DAT, optical disks, hard or fixed disc drives). |
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Term
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Definition
| Uninterruptable power supply. Provides the ability for equipment hooked up to it to continue to operate in the event of a power loss - until generator kicks. |
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Term
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Definition
| Typically configured in a client/server configuration. Client is the workstation (PC) |
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Term
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Definition
| GIS - geographical information system. Caller's location can be pinpointed on a map. |
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Term
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Definition
| Automatic vehicle location |
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Term
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Definition
| TTD- Telecommunications device for the deaf. TTY/ Teletype writer. Most PSAPs have this built into their phone systems. |
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Term
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Definition
| Records management system. Extension of a CAD system. |
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Term
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Definition
| Mobile Data Systems ; MDT, MDC, PDA - etc |
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Term
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Definition
| Location where the 9-1-1 call is first answered. |
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Term
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Definition
| A secondary PSAP is defined as a PSAP to which 9-1-1 calls are transferred from a primary PSAP. |
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Term
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Definition
| May serve police, fire and ems (or any combination), but do so for a single jurisdition. |
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Term
| Multiple jurisdiction PSAP |
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Definition
| PSAP that answers calls for two or more jurisdictions. |
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Term
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Definition
| Usually formed through an agreement between all participating agencies. All 9-1-1 calls from within the defined consolidated area are routed to the consolidated PSAP. |
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Term
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Definition
| Private PSAPS may serve as a central station alarm monitoring, private security call taking and dispatch etc. They receive the call first then transfer it to a secondary PSAP. |
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Term
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Definition
| Request for Proposal. Normally used for professional services such as consulting, architectural services, engineering, financial advisors. |
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Term
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Definition
| Takes place in 3 phases: Needs assessment, procurement, implementation |
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Term
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Definition
| Request for bid - more commonly used for equipment such as radio systems, vehicles, towers, recording systems, etc |
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Term
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Definition
| exact needs and requirements of the PSAP are defined. Reviews all tasks performed by the personnel in relation to the system being procured. |
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Term
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Definition
| Detailed design/technical specifications of the RFB/RFPdeveloped; document sent to vendors, vendor selected, contract negotiations, |
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Term
| Planning and implementation phase |
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Definition
| 3 areas of this process; timetable, budget, and assignment of duties |
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Term
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Definition
| Accurate representation of a project plan. Includes specific tasks along with associated time frames. |
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Term
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Definition
| Operational deals with daily operations and usually done yearly. Capital budget is usually developed five years or so in advance |
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Term
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Definition
| Personnel who can accomplish each task can be identified during the capital budget planning phase of a project. |
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Term
| Decision process - things to consider before taking action on major aspects of the PSAP |
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Definition
| Political issues - Network issues |
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Term
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Definition
| precision clock that provides timing signals to synchronize slave clocks as part of a clock network. |
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Term
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Definition
| is the process by which a collection of data is compiled and formatted into a virtual image. The primary function of this technology is to produce maps that give accurate representations of a particular area, detailing major road arteries and other points of interest. |
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Term
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Definition
| 9-1-1 trunks terminate in bldg. Controller sends the calls out to the workstations with ANI/ALI information. Can be parsed into different fields |
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Term
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Definition
| IP based system; more flexibility than analog |
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Term
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Definition
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Term
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Definition
| Automatic call distribution; round robin, idle distribution, |
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Term
| Intelligent workstation / CTI |
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Definition
| Computer Telephony integration - phone is a computer.. |
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Term
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Definition
| Private switch ALI - teleph9ony equip and database - for offices / operating off of a PBX. When caller calls 9-1-1, address sent to 9-1-1 is main address where office is.. PS ALI will send the actual location of the office number |
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