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Engineering Management- Chapter 11
UTA Boring ass class
33
Engineering
Undergraduate 3
03/18/2011

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Cards

Term

what is a group

Definition

Two or more people who engage in purposeful collective action

Term
what are the 2 type of groups
Definition

informal and formal

Term

what are informal groups

Definition
§– Two or more people who engage in voluntary collective activity for a common purpose. Generally aren’t recognized by the organization.
Term
what are examples of informal groups
Definition
üFriendship Groups – Collection of people with like values or beliefs.
üInterest Groups – Collection of people addressing a specific subject.
Term
what is a formal group
Definition
§Two or more people who engage in organizationally required actions for a common purpose.
Term
what are examples of formal groups
Definition

 

üWork Groups – Organized group of workers responsible for a task or outcome. Smallest formal organizational personnel arrangement.
üWork Teams -  A special type of organizational work group.
Term
what are the stages of group development
Definition
forming, storming, norming, performing
Term

what is stage 1 forming

 

Definition
§Beginning of the group, when members get to know each other and understand strengths and weaknesses.
Term
what is stage  2 storming
Definition
§Most tumultuous stage of development. Group addresses inherent conflicts and develops solutions to keep the group focused.
Term
what is stage 3 norming
Definition

 

§Norms or unwritten codes of conduct are established which govern group behavior. Long-term group vision and how group will function over time is charted.
Term
what is stage 4 performing
Definition
Groups functions as a highly effective unit.
Term
what is the first characteristic of effective groups
Definition
groups roles and expectations are understood by all group members
Term
what is the second characteristic of effective groups (e f)
Definition
group members have developed a good working relationship
Term
3 charac of E G
Definition
group members are attracted to the group  and are loyal to the leader
Term
4th charac of E G
Definition
members have a high degree of trust and confidence in one another
Term
5th charac of effective groups
Definition
group activities such as decision making and problem solving occur in a supportive atmosphere
Term
6th charac of Effective group
Definition
the group leader's role is to create a supportive atmosphere in which group work occurs. The leader should (1) seek information from group members about decisions that will affect them and (2) provide information that they need to their jobs better
Term
7th characteristic of effective groups
Definition
the group should attempt to develop each members full potential
Term
8th characteristic of effective groups
Definition
an atmosphere that encourages members to influence each other should be maintained. Influence assures that new ideas enter the group and that dominant personalities work to the group's betterment
Term
9th characteristic of effective groups
Definition
the process for selecting a group leader should be based on the qualities that the individual brings to the group that encourage a supportive and open atmosphere
Term
10th characteristic of effective groups
Definition
communication among members and the leader should be encouraged. If problems exist, free and open communication will bring problems to the surface
Term
what is a role
Definition

 

§A set of shared expectations regarding a member’s attitude and task behavior within the group.
Term
what is sent role
Definition
üFormal requirements of the role within a group
Term
received role
Definition
üThe recipient’s understanding of the “sent” requirements.
Term
what is enacted role
Definition
The manner in which the received role is expressed or redefined by the individual assuming the role
Term
what are the problems in role making
Definition

role conflict

role ambiguity

role overload

Term
what is role conflict
Definition
ØIncompatibility between role’s requirements and the individual’ s own beliefs.
Term
what is role ambiguity
Definition
ØRole requirements are not clear.
Term
what is role overload
Definition

 

Ø– Condition where the task’s demands overwhelm the role occupant’s ability to perform the task.

 

Term
what is the purpose of a group norm
Definition
Define the borders of acceptable behavior
Term
How are group norms communicated
Definition

üBy explicit statements by the group leader
üBy explicit statements by the group members
üBy critical events in the group’s history
üFrom past group experiences.
Term
what is the purpose of a norm
Definition

to facilitate group norm

to make work expectations clear

to help the group avoid embarrasment

to express the groups basic values

Term
what are the characteristics of the McKinsey plan
Definition
üOrganize around processes rather than tasks.
üFlatten the hierarchy by grouping sub processes.
üGive leaders responsibility for processes and process performance.
üLink performance objectives and evaluation of all activities to customer satisfaction.
üAssign performance objectives to teams, not individuals.
üAssign managerial tasks to teams as much as possible.
üEmphasize the need for workers to develop several competencies.
üTrain team members on a just-in-time, need-to-perform basis.
üPut team members in touch with customers.
üReward skill development and team performance.
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