Term
| Virtually all organizations exhibit characteristics of these? |
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Definition
1. Centralization
2. Span of Managment
3. Authority
4. Chain of command
5. Job specialization |
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Term
| Ways to lower your Cognitive Dissonance? |
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Definition
1. Stop the behavior
2. Decide the behaviors not that important
3. Change Attitude
4. Seeking out more constant elements to outweigh the dissonant ones. |
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Term
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Definition
1. Systems
2. Personal Mastery
3. Mental Models - built off existing models
4. Shared Vision - Future we want to create together
Team Learning - encourage reflection /align but not agree
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Term
| What is Fundamental Attribution Error? |
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Definition
It is their fault - you people did it
I decided to not go to class because you people told me to stay home. |
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Term
| What is Emotional Intelligence? |
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Definition
How we handle ourselves in a situation. How we handle our attitudes
Ex. Pebble in the lake with ripples
we are the lake how we react is the ripples
Self Empowering or self defeating |
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Term
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Definition
| Seeing the future that you create together as a staff or group. |
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Term
What is Self Serving Bias?
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Definition
It is not my fault - it is external
I couldn't go to class cause I got a flat tire or cause my computer broke. |
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Term
| Felt / Displayed Emotions |
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Definition
Felt - Actual feelings
Displayed - required by the organization for the job |
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Term
| According to Collins what are the 2 parts of a vision? |
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Definition
1. Core Beliefs
2. BHAG - Big Hairy Audacious Goal |
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Term
| What is the key to restructuring? |
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Definition
| A change in climate or control and interpersonal relationships. |
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Term
| What is the purpose of culture? |
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Definition
| to understand and determine how we respond |
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Term
| Who is Edward Schein and what did he say? |
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Definition
he said patterns of beliefs and assumptions that the faculty share about the school and their place in it are right.
Ex. We are a great school or we are not a great school |
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Term
| If you want to change the culture? What should you pay attention to? |
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Definition
| School Climate and Interpersonal Relationships |
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Term
| The key to restructuring is a change in what? |
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Definition
| Climate/Control and Interpersonal Relationships |
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Term
| What are the 6 parts of Classical Organizational Theory |
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Definition
- Division of Labor
- Span of Control
- Formal Rules
- Goal Definition
- Extrinsic Rewards
- Hierarchy
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Term
| Tell me about Division of Labor under the Classical Organizational Theory? |
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Definition
One room school house teacher did everything (turn on furnace, check mouse traps, teach K - 8)
There was no real division of labor back then
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Term
| Talk about Span of control under the Classical Organizational Theory? |
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Definition
| You need to pay attention to how many people a supervisor manages - most efficiently with 5 to 7 |
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Term
| Talk about Formal Rules under the Classical Organizational Theory. |
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Definition
| Handbooks, policies, and need to have written rules. |
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Term
| Tell me about Goal Definition within the Classical Organizational Theory? |
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Definition
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Term
| Talk about Extrinsic Rewards with the Classical Organizational Theory. |
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Definition
| If you follow the rules you will get rewarded. |
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Term
| Talk about the Classical Organizational Theory's Hierarchy? |
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Definition
| Think of the tree with who reports to who. |
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Term
| Talk about Taylor's Principles of Scientific Management |
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Definition
Identify the "one best way" of doing a job and then develop workers to function in that way.
ex. one person make button holes and one sews them on. Maybe have them both do both tasks
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Term
| What is Henri Fayol's Management Functions under the Classical Organizational Theory? |
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Definition
It is very military "ish"
Planning
Organizing
Commanding
Coordinating
Controlling
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Term
| Tell me about Max Webers Bureaucratic Structure within the Classical Organizational Theory? |
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Definition
- Hierarchical Structure-each level controls level below
- Division of Labor - One person doesn't do all of the jobs
- Control by rules - Top down and rules are made at top
- Impersonal relationships - replace mngr w/out big change - ex. Sub for teacher it is difficult to do
- Career Orientation -
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Term
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Definition
- Who am I
- Who I think I am
- Who I think other people think I am
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Term
| Talk about Classical / Structural Theory and what it is? |
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Definition
they wanted to find a set of rules that would establish basis for mngment
- Go by the book
- run a tight ship
- Believes in chain of command
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Term
| Talk about the Human Relations Theory and what it is? |
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Definition
| Has a set of norms and felling and attitudes |
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Term
| What were the unexpected findings of the Hawthorne Study? |
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Definition
| The attention the workers received rather than the conditions of the work. |
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Term
| Culture is the: (7 possible) |
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Definition
- Norms - have to schedule a bathroom break
- Values - honesty and respect
- Beliefs - Mr. S is REALLY hard
- Traditions - sing school song every morning
- Rituals - stand when saying the pledge
- Ceremonies - K roundup or 6th grade graduation
- Myths - tack on the the chair of teacher story
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Term
| What are the 3 levels of Culture? |
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Definition
- Artifacts level: baggies experiment, Buffet school music instead of bell, trophy case
- Values and Beliefs level: What is right and wrong, Honesty, Fairness
- Underlying Assumptions level: take 3 to 5 years to take effect and people give up easily before this point
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Term
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Definition
| description of people's shared perception of the quality of the environment or work unit |
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Term
| What are the 4 Perceptual Lenses? |
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Definition
- Structural - think factory, rules terms results
- Human Resource - Family and how do we get along
- Political/Power - see's things as a competition or contest
- Symbolic - mythology, tells stories
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Term
| Tell me about the Social Systems/Human Relations within the Organizational Theory? |
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Definition
| need to understand the whole, the parts, and the relationships among the parts |
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Term
| What is the purpose of spliting the lenses into bi focals? |
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Definition
| It splits all of the 4 lenses into Leaders or managers sections. |
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Term
| What is First Order Change? |
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Definition
It is popular and it has a step by step change, moves slowly. It is easier and cheaper.
ex. Getting new carpet won't fix the termite problem
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Term
| What is Second Order Change? |
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Definition
it is transformational, it is BIGGER problem. Critical mass get a lot of people to do it. Bigger risk but bigger results.
Ex. Move your entire kitchen from the main floor to the upstairs.
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Term
Explain the Management of Complex Change?
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Definition
- Vision: Believe in doing it
- Skills: be able to do it
- Incentives: want to do it
- Resources: have things to be able to do it
- Action Plan: Plan how to do it
Ex. Move all 9th graders from HS back to middle school need to have all pieces in place to success |
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Term
| What does it mean to "Pull the Weeds"? |
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Definition
| They are the people in the school that are negative and it means you have to pull them. Talk to them or get rid of them. |
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Term
| What do you need to do to maintain a change? |
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Definition
Keep it simple
Less is more
Make it memorable
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