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Retailing Terms
Terms needed to learn in retailing BA 249
56
Business
Undergraduate 1
01/10/2014

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Term
Resources
Definition
The basic categories of inputs used to produce goods and services. Resources are also called factors of production. Economists divide resources into three categories: land, labor, and capital.
Term
Land
Definition
Any natural resource provided by nature that is used to produce goods and services
Term
Labor
Definition
The mental and physical capacity of workers to produce goods and services.
Term
Entrepreneurship
Definition
The creative ability of individuals to seek profits by taking risks and combining resources to produce innovative products.
Term
Capital
Definition
Human-made goods that are used to produce other goods and services.
Term
Economics
Definition
The study of how society chooses to allocate its scarce resources to the productions of goods and services in order to satisfy unlimited wants.
Term
Macroeconomics
Definition
The branch of economics that studies decision making for the economy as a whole.
Term
Microeconomics
Definition
The branch of economics that studies decision making by a single individual, household, firm, industry, or level of government.
Term
Model
Definition
A simplified description of reality used to understand and predict the relationship between variables.
Term
Ceteris Paribus
Definition
A Latin phrase that means while certain variables change, "all other things remain unchanged."
Term
Positive Economics
Definition
An analysis limited to statements that are verifiable.
Term
Normative Economics
Definition
An analysis based on value judgment.
Term
Apparel
Definition
clothing, especially outerwear; garments; attire
Term
Appearance
Definition
the way that someone or something looks
Term
Channel of distribution
Definition
is defined as the path or route along which goods move from producers or manufacturers to ultimate consumers
Term
Consumer
Definition
is a person or group of people, such as a household, who are the final users of products or services
Term
Control
Definition
in retailing is the financial aspects of the business like accounting, employee’s payroll, sales tallies, and customer and supplier bills
Term
Convenience store
Definition
small self-service stores which sell a limited line of fast-moving food and non-food items; which are usually well located and operate long hours
Term
Customer
Definition
someone who buys goods or services from a business
Term
Customer satisfaction
Definition
refers to the extent to which customers are happy with the products and services provided by a business
Term
Department
Definition
a section of a retail store selling a particular class or kind of goods
Term
Department Store
Definition
Large stores which are divided into discrete departments selling a wide range of diverse products such as cosmetics, clothing, home furnishings, toys, electronics, etc.
Term
Discount store
Definition
are stores that offer a wide range of products at discounted prices
Term
Distribution
Definition
the act of giving or delivering something to people. : the act of delivering something to a store or business
Term
Distributor
Definition
wholesale or middleman
Term
Door-to-Door Selling
Definition
selling by knocking at consumer’s home or office
Term
E-Commerce
Definition
business that is transacted by transferring data electronically, especially over the Internet
Term
E-tailers
Definition
retail businesses that utilize the Internet or other electronic formats for their consumer transactions
Term
External
Definition
coming or derived from a source outside the subject affected
Term
General merchandise
Definition
term used in retail and wholesale business in reference to merchandise not limited to some particular category
Term
Hypermarket
Definition
very large self-service stores that offer an enormous range of products under one roof
Term
Impression
Definition
the first and immediate effect of an experience or perception upon the mind
Term
Internal
Definition
coming or derived from a source outside the subject affected
Term
Layout
Definition
an arrangement or plan
Term
Logistics
Definition
the planning, implementation, and coordination of the details of a business or other operation
Term
Manufacture
Definition
to make or process (a product), especially with the use of industrial machines
Term
Manufacturer
Definition
a person, an enterprise, or an entity that manufactures something
Term
Merchandising
Definition
a process which includes the purchase of an appropriate assortment of products and to ensure the profitable sale of these products
Term
Middleman
Definition
a trader who buys from producers and sells to retailers or consumers
Term
Non-store retailers
Definition
reach out to customers at their homes or offices by electronic or online formats, catalogues or mail order, door-to-door selling, telemarketing, television or radio, or vending machines
Term
Operations
Definition
includes activities such as store maintenance, receipt and distribution of merchandise, as well as offer sales-support activities and customer service (Also known as store management)
Term
Personnel
Definition
involves the employee selection, training, advancement and welfare of employees
Term
Products
Definition
are called merchandise
Term
Promotions
Definition
includes all activities that concern with communicating the retailer’s message to the public through advertising, displays, publicity, public relations, special events and promotional activities of the store
Term
Retailer
Definition
the entity or business that provides the sale of goods or commodities in small quantities directly to consumers
Term
Retailing
Definition
includes all activities involved in selling products and/or services to the final customer
Term
Sales associate
Definition
provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance
Term
Selling
Definition
is offering to exchange an item of value for a different item
Term
Services
Definition
are an example of intangible economic goods
Term
Specialty store
Definition
small stores which concentrate on selling a specific range of merchandise and related products
Term
Store Management
Definition
includes activities such as store maintenance, receipt and distribution of merchandise, as well as offer sales-support activities and customer service. (Also known as operations)
Term
Store retailers
Definition
operation from a fixed location and serve walk-in customers.
Term
Supermarket
Definition
large self-service stores that sell a wide variety of goods such as food, toiletries, household products, etc.
Term
Telemarketing
Definition
selling or advertising by telephone
Term
Value
Definition
equivalent worth or return in money, material, services, etc.: to give value for value received
Term
Wholesaler
Definition
the sale of goods in quantity, as to retailers or jobbers, for resale (opposed to retail)
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