Term
| What is covered in a visually impaired briefing? |
|
Definition
-Number of rows
-PSU
-Recline button
-Seatbelt
-Oxygen mask |
|
|
Term
| What three questions are asked to non-ambulatory customers? |
|
Definition
-Where: is the nearest floor exit?
-When: is the best time to move to that exit?
-How: may I assist you without causing injury? |
|
|
Term
| Where is the passenger's wheelchair stowed on a B717? B737? |
|
Definition
B717: 10 A C
B737: FWD Closet |
|
|
Term
| TRUE or FALSE: A customer with a cast is a person with a disability. |
|
Definition
|
|
Term
| Who would you contact if you have a disability question while boarding? |
|
Definition
| CRO (Compliance Resolution Official) |
|
|
